Webex Reviews

I have no idea which version we are using at present. 

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

I have been working with Webex for five-plus years. 

The solution is definitely stable. We are talking about a Cisco product and it has been around for years. 

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools. 

I feel the solution to be stable and they are constantly improving on it. It is probably the best in the market for its kind. I have often heard anecdotally from those using Microsoft Teams that Webex has many features which it lacks. 

There is also Zoom, which people like, supposedly for its ease of use. Initially, there were many issues with it, not least of all that the database is housed in China. Yet, I feel they have since gotten passed these, as they experienced growing pains during the pandemic, when usage spiked. They started to offer the solution free of charge. 

I don't think Zoom has anywhere near the features and functionality of Webex.

I only use Zoom or Teams when another person does who has initiated the call. 

I can't say for certain how the solution is deployed, although this is likely on the cloud. I use the cloud-based version. I know there is an app, part of which, I assume, could be cloud-based. I mostly use the solution on my computer, which has a VPN connection. 

Issues I encountered in the past did not involve the product itself, but resulted from my computer and connections being slow. Moreover, as a company, we need to do a much better job training people. There is a need to learn with experience and I am not certain I did this properly. I feel the product has much more potential for use than I make of it. 

I find the solution to be convenient. In the past I found it to be a bit on the clunky side, but now the interfaces are pretty intuitive and they are constantly improving on the solution. 

I rate Webex as a solid eight out of ten. 

We primarily use WebEx as our internal chat platform, as well as ad hoc meetings and client meetings. 

This solution is cloud-based, so we are always using the latest version. 

One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform. 

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices. 

I have been using WebEx for about a year or so. 

The stability seemed fine, for our use. 

The scalability is fine. 

There are probably about 50-60 of us using it internally and, to a degree, with some of our external clients and consultants. 

I have never personally contacted technical support, but my team has. 

We also use Teams and Zoom. WebEx is a bit clunky for lots of external meetings, so we also use Teams because a lot of our clients have it. Teams also has IMing, but WebEx is sort of defaulted as our major platform, internally. 

The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team. 

I implemented this solution myself. 

I rate WebEx a nine out of ten. It's a pretty good platform and it does what you expect from it. 

Webex is very good for webinars and presentations. I used it for attending Cisco webinars and other security training. It's very good.

Overall the quality of the solution is very good.

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

I have been using Webex for approximately one year.

Webex has been scalable.

We plan to increase the usage of Webex.

I have been in contact with the support for Webex and they have always solved our issue in a timely manner.

I have used Zoom previously and if I had to choose which one I prefer, I would pick Webex.

The installation is simple, and it takes approximately one hour.

I am able to do the implementation myself.

There are licenses for business to use the solution but for end-users, there is not.

I would recommend this solution to others.

I rate Webex an eight out of ten.

The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now. 

I do not use it as much as I used to. WebEx seems to be losing ground to competitors like Zoom. At least this is the case in my environment. 

We are using the latest version for Mac.

We primarily use the solution for meetings with coworkers. 

When the solution is used comprehensively, the hardware and camera features combine to make it better than all others I have encountered. This is because the camera moves in tandem with the person who is using it to communicate with the other participants. 

This is one of the solution's best features. I have not encountered such features with Zoom, which are essentially involve one-on-one meetings. Webex has the hardware to allow for this. 

The price should be improved significantly. The software, licenses and hardware combine to make the solution extremely expensive. 

The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix. 

To be sure, the solution is stable. 

The solution is certainly scalable. A feature we were lacking in Mexico involved the capability to interconnect with the local telephone companies. We are talking about the prospect of increasing the usage. During this year and last, we increased the use of any kind of non-contact communication using Webex or Zoom, the latter being preferred by some our customers who have Zoom implemented it in their companies - the reason we utilize it. However, for internal use, we exclusively utilize Webex. 

We receive good technical support from Cisco. 

We have been using Webex since I first entered the company in 2012 or 2013, as the company places a premium on fiscal solutions. It is for this reason that it adopted this technology from the outset. 

The solution combines its hardware and camera features to give it a superior edge over all others, with the camera moving in pace with the person who is communicating with other participants. I consider this to be the solution's most valuable feature and have not encountered it with Zoom, which is basically geared towards one-on-one meetings. 

The difficulty involved in the initial setup can vary. The solution is easy to configure for basic use, such as one-on-one meetings or those involving multiple parties. It is more difficult to interconnect all the facilities and functions when one adds equipment and telephone extensions or other mobile apps. 

While I do not recall how long the deployment took, the configuration of all of the functions lasted two or three days. However, there is a need to be certified by Cisco, Webex and IP telephony for this solution. 

When it comes to the deployment and maintenance, there are a couple field agents who are responsible for this. 

I cannot say for certain whether we have seen an ROI, return on our investment. 

I find the solution to be very expensive. The software, licensing and hardware add up significantly. 

I do not have the licensing figures offhand, but the prices vary with the features one wishes to add to the license. There exists the option of a free license for one-on-one or one-on-two video calls, but adding more people requires one to upgrade his license. 

The licensing fees vary with the features one utilizes, web or call conferencing incurring a basic licensing fee. An upgraded license is required if one wishes to add a mobile app or conference. There is, yet, a separate license for integrating one's computer, cell, office or desk phone. We are talking about a sort of unit for each of the features, different licensing fees applying for those which are basic, intermediate and complete. I believe these range from $120-$130 up to $700. 

I feel the solution to be very complete. 

I am a Webex customer. 

While there are 20 to 25 people making use of the solution in our organization, we also use it with another company of ours which has implemented it and this places the number in the company at around 25 to 30 people. 

Each person has a different role and is dispersed in a disparate location in the north and center of Mexico. 

I would consider the move from on-premises to cloud-based implementation to be a positive step. This makes the solution a good instrument in such countries as the United States, the UK and Germany, where there is much integration with the local cell or telephone companies. We are talking about a good investment, as it allows one to integrate his office or home phones with the solution. 

I rate Webex as a nine out of ten. 

I am using Webex for virtual meetings.

I have been using Webex for approximately two years.

The solution at times is not stable.

The scalability is not that good. If we small group meeting the solution is good, but if there is a large group of people to join the meeting then the network seems unstable.

We have approximately 1,000 users using this solution which consists of managers and officers.

I have previously used Zoom and Microsoft Teams. We switched to Webex because they had some local support here in Hong Kong.

The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.

We did the installation of the solution.

We have one engineer that supports this solution.

We have received a return on investment. The solution has been useful for our organization.

There is a subscription needed to use this solution and we pay approximately $5,000 per year.

I would recommend this solution for small group meetings.

I rate Webex a seven out of ten.

I use this tool to communicate with my team. I have a developer team, so I use this tool to communicate with them. We use both the chat and the video conferencing system on our computers.

The noise cancellation feature is great. When you have a call, the noise cancellation during it is really good. It's the best one if you're looking for that specific feature. We haven't tried Zoom, however, compared to Microsoft Teams, WebEx is a lot better.

The initial setup is really easy.

The solution has been very stable. 

The scalability is quite good.

If you decide to use the paid version, you can have the scheduler and the meeting portal all on the same platform. 

The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

There are sometimes a lot of updates, however, we find the solution to be very stable right now. There are no bugs or glitches. It doesn't crash or freeze. 

You can scale the solution if you need to. It's not a problem.

Right now, we have ten users that are connected to the solution. 

Our team is using it all the time. Everyone on the team works remotely; it's our main engagement channel.

As we grow our company, we'll likely increase usage. 

As I am leveraging the free version, I haven't used the support.

I also use Microsoft Teams. I use both right now. 

We used Microsoft Teams, however, we changed to WebEx as the main channel due to the noise cancellation that wasn't good enough on Teams. Also, Microsoft Teams used a lot of resources on the operating system - so much so that the computer started to go slow when we used the application.

I simply downloaded the solution from Cisco's web page. 

The implementation is really easy. The difficult part is understanding the free version from the other plan that has a cost. At the first, they didn't have an online purchase of that version, so you have to contact a partner in order to buy the install. It's a bit confusing between both versions, the free and the paid version.

The solution does not require any maintenance. 

I use the free version of the solution. I don't pay for licensing at this time. 

We did try Zoom, however, you could only use it for 40 minutes, and that wasn't enough time for us.

I'm just a customer and an end-user. 

I'd rate the solution at a nine out of ten. I'd recommend it to others. It's a good tool. 

My primary use case of Webex is virtual conferences. 

Webex is cloud-based. 

A valuable feature of Webex is that it's useful for virtual meetings and similar webinars. 

Webex's stability could be improved. 

I have been using Webex for more than six years. 

Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas. 

This solution is scalable. 

The installation is straightforward, but it can be tricky parts when opening a session on your mobile phone or laptop. 

Webex is expensive, especially compared to Zoom or Google. 

Zoom or Google could be good solutions for medium-sized or cost-conscious companies. However, not every country in the world can use all software—in some countries you cannot use Google, in some you cannot use Webex. 

I rate Webex a seven out of ten. Whether I would recommend Webex to others depends on the size and policy of a company. If they decide that they want to have an image or a reputation to show that they are a big corporation, and use a high brand product, they could use Webex. However, if they're just a medium company and very cost-conscious, then there are other options. It really depends on the image of your company, as well as your network condition.