Webex Reviews

I only use WebEx to communicate with one of the managing directors, because that is his default meeting platform.

Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful.

We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.

We saw lag issues more often when we had multiple people connecting.

We never contacted Cisco support about the lag issues because we didn't have time for a follow-up. 

Setup is marginally convenient, and that made a difference for the organization.

The price of Webex was reasonable. 

I rate Webex seven out of 10. Regardless of whatever email integration you have, one-click calling is the easiest. Getting two things together isn't so hard from a business user's perspective. But when you're doing multiple things, that one extra thing becomes an annoyance you don't want to deal with, and you're hoping that an IT team set it up for you already.

I am using Webex mainly to speak to my manager.

I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice.

I do not like emojis. 

I have been using Webex for a while, within the past 12 months.

We have approximately 1,000 employees in Canada that could have used Webex at one time or another.

I have not used technical support.

The setup is straightforward in most cases.

Virtual meeting solutions are not perfect while working remotely. The quality of the service depends on many factors, such as the connection I am using or the servers. Occasionally it's not always clear or perfect. It's not Webex in particular or this solution causing the issue.

I rate Webex an eight out of ten.

I would give most of the virtual meetings solutions, such as Zoom, or Google Meets which I use for my kids. All those platforms are similar, none of them are perfect.

My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement. 

I think this solution is cloud-based. 

A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied. 

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

I have been using Webex for maybe five years. 

The stability is not so good. It crashes very often. 

I'm not in charge of expanding or scaling, but for me, it works fine. 

I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case. 

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

I have been using Webex for approximately 15 years.

I have found Webex to be stable.

Webex is scalable. 

I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my organization.

The installation is not difficult.

I am able to do the installation myself.

I rate Webex a seven out of ten.

I have no idea which version we are using at present. 

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

I have been working with Webex for five-plus years. 

The solution is definitely stable. We are talking about a Cisco product and it has been around for years. 

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools. 

I feel the solution to be stable and they are constantly improving on it. It is probably the best in the market for its kind. I have often heard anecdotally from those using Microsoft Teams that Webex has many features which it lacks. 

There is also Zoom, which people like, supposedly for its ease of use. Initially, there were many issues with it, not least of all that the database is housed in China. Yet, I feel they have since gotten passed these, as they experienced growing pains during the pandemic, when usage spiked. They started to offer the solution free of charge. 

I don't think Zoom has anywhere near the features and functionality of Webex.

I only use Zoom or Teams when another person does who has initiated the call. 

I can't say for certain how the solution is deployed, although this is likely on the cloud. I use the cloud-based version. I know there is an app, part of which, I assume, could be cloud-based. I mostly use the solution on my computer, which has a VPN connection. 

Issues I encountered in the past did not involve the product itself, but resulted from my computer and connections being slow. Moreover, as a company, we need to do a much better job training people. There is a need to learn with experience and I am not certain I did this properly. I feel the product has much more potential for use than I make of it. 

I find the solution to be convenient. In the past I found it to be a bit on the clunky side, but now the interfaces are pretty intuitive and they are constantly improving on the solution. 

I rate Webex as a solid eight out of ten. 

We primarily use WebEx as our internal chat platform, as well as ad hoc meetings and client meetings. 

This solution is cloud-based, so we are always using the latest version. 

One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform. 

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices. 

I have been using WebEx for about a year or so. 

The stability seemed fine, for our use. 

The scalability is fine. 

There are probably about 50-60 of us using it internally and, to a degree, with some of our external clients and consultants. 

I have never personally contacted technical support, but my team has. 

We also use Teams and Zoom. WebEx is a bit clunky for lots of external meetings, so we also use Teams because a lot of our clients have it. Teams also has IMing, but WebEx is sort of defaulted as our major platform, internally. 

The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team. 

I implemented this solution myself. 

I rate WebEx a nine out of ten. It's a pretty good platform and it does what you expect from it. 

Webex is very good for webinars and presentations. I used it for attending Cisco webinars and other security training. It's very good.

Overall the quality of the solution is very good.

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

I have been using Webex for approximately one year.

Webex has been scalable.

We plan to increase the usage of Webex.

I have been in contact with the support for Webex and they have always solved our issue in a timely manner.

I have used Zoom previously and if I had to choose which one I prefer, I would pick Webex.

The installation is simple, and it takes approximately one hour.

I am able to do the implementation myself.

There are licenses for business to use the solution but for end-users, there is not.

I would recommend this solution to others.

I rate Webex an eight out of ten.

The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now. 

I do not use it as much as I used to. WebEx seems to be losing ground to competitors like Zoom. At least this is the case in my environment.