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PeerSpot user
Senior Systems Administrator - Microsoft & LINUX at a logistics company with 11-50 employees
Real User
Apr 29, 2019
Easy to use, works well with low bandwidth, and saves us a lot of money in travel expenses
Pros and Cons
  • "The best thing about Zoom is that it is very easy to use."
  • "It is important for us to have Zoom integration with our Active Directory environment."

What is our primary use case?

We have more than twenty area offices across the country, and this solution provides us with Video Conferencing for collaboration and meetings.

How has it helped my organization?

Previously, our management or training staff had to travel cross-country for meetings. The expenses associated with transportation and lodging were significant. Now with the help of this solution, we can create an interactive session with our audience. We have met deadlines related to business issues and making decisions with the help of Zoom VC. It is a very cost-effective solution.

What is most valuable?

The best thing about Zoom is that it is very easy to use. You can easily schedule a meeting and invite anyone, with or without a Zoom account. It is also able to integrate with Polycom devices.

What needs improvement?

It is important for us to have Zoom integration with our Active Directory environment.

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Zoom Workplace Business
January 2026
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What do I think about the stability of the solution?

We have conducted lots of meetings with Zoom and have found it to be a very stable solution.

How are customer service and support?

We have had a good experience with customer support. They immediately respond to our queries and problems. 

Which solution did I use previously and why did I switch?

We had previously used Polycom, but it did not work well in a low bandwidth environment.

How was the initial setup?

It is a cloud-based solution, so installation does not require too much expertise.

What's my experience with pricing, setup cost, and licensing?

Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.

Which other solutions did I evaluate?

We evaluated Lifesize Video Conferencing, Onstream Webcasting, and ClickMeeting. These VC solutions did not fulfill our requirements.

What other advice do I have?

If you have a large audience then you must go with the Zoom Video Conferencing Solution. With this solution, you will have good picture quality without any distortion, and you will enjoy multiple features at a very cheap price.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Consultant at a tech services company with 51-200 employees
Consultant
Jan 30, 2019
made organizing conferences quite easy, we can record and replay the total meeting

What is our primary use case?

I use it for conferencing. I use it in Mac as well as Windows. Also, I organise video and audio conferences.

How has it helped my organization?

It has made organizing conferences quite easy. We can record and replay the total meeting. Also, when organizing team meetings, there is an option to mute all users and have a chairperson.

What is most valuable?

  • Recording option — we can replay it later.
  • Chat, in the case of group meetings
  • Raising a hand to notify the chair that we have some things to share
  • Video ability
  • Screen share.

What needs improvement?

I like this solution as such. Maybe taking some steps over reducing bandwidth usage in case of video conference could be good. Also, filtering noise in case of audio. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
January 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Ahmad Hida - PeerSpot reviewer
Application and BI manager at a tech services company with 1-10 employees
Real User
Top 5
Apr 11, 2024
Reliable, stable, and performs well
Pros and Cons
  • "The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."
  • "I would appreciate it if the updates weren't so frequent."

What is our primary use case?

We use Zoom for our daily maintenance since we mainly work online and our team members are in different cities. It helps us hold meetings and collaborate on projects efficiently.

What is most valuable?

The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.

What needs improvement?

While Zoom is an excellent product overall, I would appreciate it if the updates weren't so frequent.

For how long have I used the solution?

I have been using Zoom for three years.

What do I think about the scalability of the solution?

We have 15 users at our company that use Zoom daily.

How was the initial setup?

Setting up Zoom was straightforward and took almost no time at all. Just downloading the file and following the instructions made it easy. Deployment can be completed in just a couple of minutes, and adding a custom logo is a simple process.

What was our ROI?

Zoom has provided a positive ROI by saving time and money through remote meetings, eliminating the need for in-person gatherings, and reducing costs associated with travel and office space.

What other advice do I have?

Overall, I would rate Zoom as a ten out of ten. It is reliable, stable, and performs well. I would recommend it to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1775661 - PeerSpot reviewer
CEO at a tech services company with 51-200 employees
Real User
Feb 10, 2022
Good meeting option when physical attendance is not possible; lacks sufficient customization
Pros and Cons
  • "A good option for online meetings."
  • "There is insufficient customization."

What is our primary use case?

My primary use case is for meetings. I'm a Zoom customer. 

What is most valuable?

I like the whole application and it's a good option for meetings when it's difficult to attend in person.

What needs improvement?

I'd like to see some more customization and the ability to increase meeting length without cost. 

For how long have I used the solution?

I've been using this solution for nearly four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Zoom is sufficiently scalable for my needs. 

How was the initial setup?

The initial setup was simple. 

What other advice do I have?

I rate this solution seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1118802 - PeerSpot reviewer
Account Manager, Cybersecurity at a tech services company with 11-50 employees
MSP
Feb 2, 2022
Cost-effective, simple to install, and user-friendly
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "Zoom security could be improved."

What is our primary use case?

We use Zoom primarily for virtual meetings.

What is most valuable?

The most valuable feature is the ease of use.

It is very simple to use.

What needs improvement?

Zoom security could be improved.

For how long have I used the solution?

We have been using Zoom for two to three years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

Zoom is scalable.

We currently have two main users, because we have a shared account.

How are customer service and support?

We have not contacted technical support.

How was the initial setup?

The initial setup is straightforward.

This solution will be deployed and maintained by one technical person.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

There are some additional costs.

What other advice do I have?

I would recommend this solution to others who are considering using it.

It's easy to use, and cost-effective.

I would rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1126884 - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Real User
Jan 18, 2022
Convenient, highly reliable, and simple implementation
Pros and Cons
  • "The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."

    What is our primary use case?

    We use Zoom for virtual meetings and for technical support.

    What is most valuable?

    The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.

    For how long have I used the solution?

    I have used Zoom within the past 12 months.

    What do I think about the stability of the solution?

    The solution is stable and highly reliable.

    What do I think about the scalability of the solution?

    I have found Zoom to be scalable.

    We have approximately 17 users that are using this solution.

    How are customer service and support?

    I have not needed to contact the support.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Teams but Zoom is our companies platform of choice.

    How was the initial setup?

    The implementation is simple. You download the application and run it. It is very straightforward.

    What about the implementation team?

    We do not require a technical team for the implementation or maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us.

    What other advice do I have?

    I rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1640274 - PeerSpot reviewer
    Network Security Engineer at a tech services company with 1,001-5,000 employees
    MSP
    Nov 26, 2021
    Straightforward installation, good interface, and reliable
    Pros and Cons
    • "The interface is good and integrates well."

      What is our primary use case?

      We use Zoom for virtual meetings.

      What is most valuable?

      The interface is good and integrates well.

      For how long have I used the solution?

      I have been using Zoom for approximately two years.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      Zoom is scalable.

      We have approximately 15 people using this solution in my organization.

      How are customer service and support?

      I have not needed to contact technical support, I have not had an issue.

      How was the initial setup?

      The installation is straightforward and took a few minutes.

      What about the implementation team?

      I did the implementation of the solution.

      What's my experience with pricing, setup cost, and licensing?

      We have an annual subscription to the solution. The price could be reduced.

      What other advice do I have?

      I rate Zoom a ten out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
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