Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

For the moment, we do not have plans to increase the number of users.

How are customer service and support?

I have not had occasion to contact tech support.

Which solution did I use previously and why did I switch?

Prior to Zoom, we used Teams.

What about the implementation team?

Installation can be handled on one's own. Even my children can do this.

What other advice do I have?

We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams.

The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online.

I rate Zoom as a six to seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.