Zoom Workplace Business Reviews

My main use case for Zoom Workplace Business is internal meetings and client meetings. A typical example of how I use Zoom Workplace Business for these meetings is that we agree that a meeting needs to happen, send a calendar invite and attach a Zoom Workplace Business invite link to the calendar invite, and then join the meeting. We oftentimes screen share or record the meeting.

The best features Zoom Workplace Business offers are screen share and recording capabilities. I find it nice that it is integrated with Outlook and the other features of Zoom Workplace Business are particularly valuable and useful for my work.

Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy. It just works. Meetings become smoother and quicker because all of the benefits that I get from meeting with my colleagues in a seamless way apply here. This has definitely increased collaboration and increased the cadence of touch points with various people.

I would continue with my review, as I find value in the platform.

The quality of transcription in Zoom Workplace Business could improve. I wish the quality of the transcription was better.

I would describe the user interface and overall user experience with Zoom Workplace Business as quite good, though sometimes it is a bit of a struggle to find certain settings and features in the share sound area. Otherwise, it is quite intuitive.

I have been using Zoom Workplace Business for about five years.

I find the reliability and uptime of Zoom Workplace Business to be good, with no outages or disruptions except when there are broader macro level outages.

We did not use any solution beforehand before using Zoom Workplace Business.

It was seamless for my team to adopt Zoom Workplace Business.

I have not seen a return on investment with Zoom Workplace Business, and I cannot share any relevant metrics, but I have a general impression of it.

My experience with pricing, setup cost, and licensing is that we have an enterprise agreement, which is more expensive than we would prefer, but feels reasonable.

I did not evaluate any other options before choosing Zoom Workplace Business.

On a scale of 1 to 10, I would rate Zoom Workplace Business an eight because it is very good but not perfect.

Zoom Workplace Business is deployed in my organization in a hybrid cloud model. It supports remote and hybrid work models in my organization as it is vital. We seamlessly integrate with Slack in addition to Outlook, and there were no integration challenges. I would recommend any business to use Zoom Workplace Business because it just works. My overall review rating for Zoom Workplace Business is 8 out of 10.

Hybrid Cloud

I primarily use Zoom for business and church meetings, and family gatherings. It is also used for small group meetings with family members.

The feature I really like is the summary provided by AI. It allows me to catch up with what has been discussed if I join a few minutes after others have already started, which is a very good feature.

So far, Zoom is excellent, but if there was a way to retain links for documents that are shared in the chat after a meeting, it would be very helpful. Additionally, the ability to do live changes to documents during meetings would be beneficial.

I have been using Zoom for the past three to four years.

When talking to clients who are in areas with poor networks, it becomes quite a problem. Also, when we have meetings with larger numbers than planned, like exceeding from one hundred to three hundred to four hundred attendees, there are challenges. It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.

I have not had any problems with Zoom support. If there's an issue, I reach out to their support, and they respond quickly without major problems.

Positive

I have used Teams in the past. The main difference is that Teams allows for easy live documentation and editing, sharing of documents, and those changes can be made easily.

The initial setup was straightforward and not difficult.

Given that Zoom is now almost an ubiquitous product, the pricing should be reduced. Additionally, if auto-scaling was included, users could pay an extra for increased capacity when required.

Everyone I know uses Zoom. When others are not connected, I encourage them to download and use it. I give Zoom a nine out of ten because some additional features would be helpful.

Other

We used to use Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.

Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.

In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.

I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.

I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.

I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.

I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.

Positive

We used to use Zoom at our company, but we have since switched over to Teams.

The initial setup of Zoom is easy. It has definitely been made easier than it used to be.

I am looking for software programs like Scion and Count for my work.

I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.

I primarily use Zoom for business meetings.

Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people. The application consistently functions without glitches. Compared to Microsoft Teams, Zoom provides smoother operation. The audio on Teams sometimes fails, requiring reconnections. Zoom offers breakout rooms which are a beneficial feature. AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.

Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost. A timer feature could also be beneficial, allowing users to keep track of meeting durations.

I have been using Zoom for more than five years, starting from the pandemic.

Zoom consistently operates smoothly without any glitches, providing a reliable experience in both one-on-one and group meetings.

I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.

On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.

Neutral

Zoom doesn't experience the issues that Microsoft Teams does with audio. I give Zoom a rating of ten out of ten.

On-premises

I have used Zoom for work and school, mostly for team meetings and online classes. It ranges from small meetings with three to four people to larger gatherings with up to one hundred participants.

Zoom is a very handy tool to give lectures online and to have meetings remotely. I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable. It supports hosting webinars with multiple attendees, and with good internet connectivity, I can have my camera and speaker on, collaborate on projects, and provide assistance to others.

Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings. Additionally, links shared in the chat do not always work properly, which can be frustrating.

I have had experience with Zoom for several years.

Zoom's performance is contingent on internet connectivity. If the internet is good, it functions well, but issues arise with poor connectivity.

I cannot definitively say whether stability issues are due to Zoom or poor internet quality, especially in larger meetings.

I have not reached out to customer service to solve anything. When glitches occur, usually someone else is presenting, and they handle the reports.

Positive

Setting up Zoom is straightforward. You need to open an account, invite participants via email, provide a meeting ID, and share the meeting link with anyone joining.

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

I have less experience with Teams but have used it for some meetings. It seems to lack remote access capabilities compared to Zoom.

I recommend Zoom for its ability to host webinars and collaborative tools. The experience may differ with corporate accounts that offer unlimited access. I would rate the overall solution a 9 out of 10.

I use Zoom just for online meetings. I participate in meetings four or five times a week. We already have Zoom for meetings. I use Zoom at least from time to time.

There is nothing particularly special to name, but it doesn't have any bugs or delays in meetings. In my opinion, these are the most helpful features of Zoom.

I use Zoom AI commands and AI tools sometimes. They can summarize the meeting for me. I found the AI feature very helpful.

I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10.

I have been working with or using Zoom for around five or six years. I started using Zoom during the Corona pandemic.

It wasn't difficult to set up Zoom initially.

I haven't faced any issues in the last four or five months while using Zoom.

I did not ever contact Zoom's technical support.

Positive

I tried Microsoft Teams many times, but I feel more comfortable with Zoom.

I haven't extensively tried other platforms, but my preference for Zoom is somewhat emotional. I simply feel more comfortable with Zoom than using Google Classroom. It's not related to specific features existing or not existing.

It wasn't difficult to set up Zoom initially.

I was doing research on Moodle and EduWave.

Regarding software, I use Office 365, Windows, Linux, and Zoom for meetings.

I use a platform called Stati Fitch for learning tools.

My team uses Notion for communication with team members and students.

I use both the cloud-based version of Zoom and the application on my device, though I prefer the desktop version more.

My email contains 'Seif' (S E I F).

I work as a business development specialist in an education company.

I would rate Zoom nine out of 10 on a scale from one to ten.

I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.

I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.

Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.

I have experience with Zoom since around 2018, prior to the COVID pandemic.

On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

Zoom is scalable and can handle both small and large meetings.

I have never reached out directly to their support but have used online resources and community support for troubleshooting.

Neutral

Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.

The initial setup of Zoom is straightforward though it's been a long time since I did it.

Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.

Other

My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.

Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.

I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.

The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.

Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.

When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.

I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.

I have been using Zoom for three years.

In my experience, Zoom is pretty stable.

Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.

I have never needed to use customer support, so I don't have anything to say about that.

Positive

I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.

I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.

I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.

I don't want to add anything else about the features.

I don't want to add more about the needed improvements.

I do not have any additional thoughts about Zoom before we wrap up.

On a scale of one to ten, I would rate Zoom an eight.