Zoom Workplace Business Reviews

I use Zoom for work because we do not have an account in my company, but sometimes we receive a link to join meetings. For personal use, I support technical issues that spread in breakout rooms and I have many meetings using virtual centers. Our team works every day in this virtual center, which represents the same concept as a local center that receives people, and we host all the meetings on the same Zoom account, distributed in the breakout rooms. This has been my main use of Zoom, at least in the last five years.

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Zoom could improve by providing a timer or chronometer for activities, like a five-minute countdown. Integration with WhatsApp, allowing users to schedule something in WhatsApp and automatically generate a link to enter, would be valuable. Having an API or a virtual instance inside WhatsApp would be beneficial. Additionally, an easier way to update the application would be helpful, as people often get stuck without knowing why. It would be good to receive notifications informing them why it is not possible to open the meeting.

At least ten years.

I have not experienced any significant deployment issues. The setup was fairly easy and manageable, whether on a computer or a mobile device.

Zoom provides more pages and information for consultation than direct support. I haven't hired support that allows me to speak exclusively with someone, so I'm not able to answer specifically about that part.

The initial setup was fairly easy. We have dealt with some situations requiring installation, but it was not difficult. There may be some confusion when registering, but it is a necessary step and cannot be much easier than it already is.

Zoom is more expensive than others. It depends on the situation, as sometimes you look for Zoom for small companies and compare it to Teams for large companies. My experience with some companies looking to use Zoom shows the price is not so bad.

I have experience using Google Meet and Hangouts for personal meetings, though not as much. I also use Teams and Zoom extensively.

I rate Zoom ten out of ten. I personally use Zoom more for personal reasons and helping people than for my company's use. My company uses Microsoft solutions, especially Teams, for my job meetings. I use Meeting, Google Meet, Zoom, and other solutions if requested by a company or for personal matters. I am involved with a nonprofit organization where I use Zoom frequently, hence my extensive experience.

We use Zoom internally with our team within our company and with other customers. I often use it for international calling, which proves to be very good and useful.

Zoom is free for a single user, making it accessible without needing to pay for anything. This is different from Microsoft Teams, which requires an invitation for use by non-paying members. Many times when someone asks us to have a meeting, they invite through Zoom or Meet, because it's free. I use Zoom's transcription capability because we often have meetings with people from different countries who speak in various accents. Although this transcription feature in Zoom is good, it's not as good as Microsoft Teams' transcription.

I do not like Zoom as much as Microsoft Teams. I am not sure what is better about Zoom. Google Meet offers a unique feature where the camera centralizes my face on the screen, which Zoom does not have. Also, Zoom has a 40-minute limit for free calls, which I find limiting. Additionally, when we have more than 25 participants, the connection tends to be noisy. Microsoft Teams handles noise differently since it automatically reduces it.

I have been using Zoom since the beginning of its release.

Zoom can manage up to 200 invited participants in a meeting. However, most participants should close their camera and microphone, as the connection becomes noisy in large meetings. This is different from Microsoft Teams, which automatically removes noise.

I have never used Zoom's support. There is a wealth of information available on the internet because many users have asked for support and the solutions are published online. These solutions are easy to find on Google.

Neutral

Setting up Zoom is easy. You can install Zoom with just one click, although the service is limited to 40 minutes of free usage.

Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.

Microsoft Teams and Google Meet are other solutions I have used. Microsoft Teams is a complete platform, while Google Meet offers specific camera features not available in Zoom.

Zoom is easier to integrate with websites such as those on Wix. It is more popular in various marketplaces, unlike Microsoft Teams, which is a paid service. On a scale of 1 to 10, I rate Zoom a seven.

I use Zoom for meetings, collaboration, small conferences, and official purposes. If we have a meeting with people in remote areas or out of the city, I schedule the meeting and send them the link. My use is very typical, as I schedule meetings and conduct them by sending out Zoom links.

Zoom is easy to use and easy to navigate. I find it much better than Microsoft Teams, which I previously used in another organization. Zoom is user-friendly, straightforward, and easy to connect with. Transportation costs have reduced a lot because meetings that we used to have in person are now conducted over Zoom. In a cost-benefit analysis, using Zoom instead of in-person meetings is very beneficial for us.

The user interface is old-fashioned, especially when there are many participants and a lot of tiles appear. It could be more interactive and appealing for the audience. I would also suggest that Zoom improves data scanning before uploading an attachment.

I have been using Zoom since COVID, which means it has been more than three to four years now.

Zoom is very stable. I haven't experienced outages or issues where meetings stop abruptly, unlike with Microsoft Teams, which has been seamless.

I rate the scalability of Zoom as nine out of 10.

I previously used Microsoft Teams, which was difficult to understand and had many bugs. I experienced frequent disconnections, issues with calls not connecting, and trouble entering rooms for meetings. This made it very inconvenient, and I avoid using Teams if possible.

The initial setup was not handled by me, as our IT department takes care of it. However, I have installed Zoom on a personal level on my laptop, and the process was very easy. I would rate it ten out of ten for ease of installation.

I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have issues with the payment, Zoom could make its pricing more reasonable for individual users.

I did not evaluate other virtual meeting solutions before choosing Zoom.

Overall, I rate Zoom a nine. I deducted one point due to its outdated interface. While the transportation costs have been reduced significantly, the user interface could be improved. Other than that, Zoom is easy to use, stable, and provides significant cost-saving benefits by reducing the need for in-person meetings. I rate the overall solution a nine out of 10.

On-premises

Zoom Workplace Business is used primarily for global meetings. We use Zoom Workplace Business for meetings with overseas companies and also for meetings with domestic companies.

The best feature in Zoom Workplace Business is the stability of the audio. The audio remains connected without any interruptions over Wi-Fi. Additionally, there is the recently added transcription feature, which provides specific benefits. During English-language meetings, when it is difficult to catch what is being said, I can read the English text, which makes it much easier to understand.

Zoom Workplace Business has a positive impact on our company in terms of video functionality. We hardly ever use video, but we use it when sharing PowerPoint presentations. Sharing PowerPoint has changed work efficiency and communication, as there is a significant advantage in being able to have conversations based on the same document.

I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.

Our company has been using Zoom Workplace Business for about five years.

Results or numbers have not been specifically quantified.

Sometimes I struggle a bit when logging in. I would rate Zoom Workplace Business eight out of ten.

Private Cloud

Other

I primarily use Zoom for business and church meetings, and family gatherings. It is also used for small group meetings with family members.

The feature I really like is the summary provided by AI. It allows me to catch up with what has been discussed if I join a few minutes after others have already started, which is a very good feature.

So far, Zoom is excellent, but if there was a way to retain links for documents that are shared in the chat after a meeting, it would be very helpful. Additionally, the ability to do live changes to documents during meetings would be beneficial.

I have been using Zoom for the past three to four years.

When talking to clients who are in areas with poor networks, it becomes quite a problem. Also, when we have meetings with larger numbers than planned, like exceeding from one hundred to three hundred to four hundred attendees, there are challenges. It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.

I have not had any problems with Zoom support. If there's an issue, I reach out to their support, and they respond quickly without major problems.

Positive

I have used Teams in the past. The main difference is that Teams allows for easy live documentation and editing, sharing of documents, and those changes can be made easily.

The initial setup was straightforward and not difficult.

Given that Zoom is now almost an ubiquitous product, the pricing should be reduced. Additionally, if auto-scaling was included, users could pay an extra for increased capacity when required.

Everyone I know uses Zoom. When others are not connected, I encourage them to download and use it. I give Zoom a nine out of ten because some additional features would be helpful.

Other

I primarily use Zoom for business meetings.

Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people. The application consistently functions without glitches. Compared to Microsoft Teams, Zoom provides smoother operation. The audio on Teams sometimes fails, requiring reconnections. Zoom offers breakout rooms which are a beneficial feature. AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.

Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost. A timer feature could also be beneficial, allowing users to keep track of meeting durations.

I have been using Zoom for more than five years, starting from the pandemic.

Zoom consistently operates smoothly without any glitches, providing a reliable experience in both one-on-one and group meetings.

I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.

On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.

Neutral

Zoom doesn't experience the issues that Microsoft Teams does with audio. I give Zoom a rating of ten out of ten.

On-premises

We used to use Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.

Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.

In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.

I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.

I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.

I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.

I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.

Positive

We used to use Zoom at our company, but we have since switched over to Teams.

The initial setup of Zoom is easy. It has definitely been made easier than it used to be.

I am looking for software programs like Scion and Count for my work.

I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.

I have used Zoom for work and school, mostly for team meetings and online classes. It ranges from small meetings with three to four people to larger gatherings with up to one hundred participants.

Zoom is a very handy tool to give lectures online and to have meetings remotely. I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable. It supports hosting webinars with multiple attendees, and with good internet connectivity, I can have my camera and speaker on, collaborate on projects, and provide assistance to others.

Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings. Additionally, links shared in the chat do not always work properly, which can be frustrating.

I have had experience with Zoom for several years.

Zoom's performance is contingent on internet connectivity. If the internet is good, it functions well, but issues arise with poor connectivity.

I cannot definitively say whether stability issues are due to Zoom or poor internet quality, especially in larger meetings.

I have not reached out to customer service to solve anything. When glitches occur, usually someone else is presenting, and they handle the reports.

Positive

Setting up Zoom is straightforward. You need to open an account, invite participants via email, provide a meeting ID, and share the meeting link with anyone joining.

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

I have less experience with Teams but have used it for some meetings. It seems to lack remote access capabilities compared to Zoom.

I recommend Zoom for its ability to host webinars and collaborative tools. The experience may differ with corporate accounts that offer unlimited access. I would rate the overall solution a 9 out of 10.

I use Zoom just for online meetings. I participate in meetings four or five times a week. We already have Zoom for meetings. I use Zoom at least from time to time.

There is nothing particularly special to name, but it doesn't have any bugs or delays in meetings. In my opinion, these are the most helpful features of Zoom.

I use Zoom AI commands and AI tools sometimes. They can summarize the meeting for me. I found the AI feature very helpful.

I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10.

I have been working with or using Zoom for around five or six years. I started using Zoom during the Corona pandemic.

It wasn't difficult to set up Zoom initially.

I haven't faced any issues in the last four or five months while using Zoom.

I did not ever contact Zoom's technical support.

Positive

I tried Microsoft Teams many times, but I feel more comfortable with Zoom.

I haven't extensively tried other platforms, but my preference for Zoom is somewhat emotional. I simply feel more comfortable with Zoom than using Google Classroom. It's not related to specific features existing or not existing.

It wasn't difficult to set up Zoom initially.

I was doing research on Moodle and EduWave.

Regarding software, I use Office 365, Windows, Linux, and Zoom for meetings.

I use a platform called Stati Fitch for learning tools.

My team uses Notion for communication with team members and students.

I use both the cloud-based version of Zoom and the application on my device, though I prefer the desktop version more.

My email contains 'Seif' (S E I F).

I work as a business development specialist in an education company.

I would rate Zoom nine out of 10 on a scale from one to ten.

My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.

Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.

I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.

The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.

Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.

When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.

I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.

I have been using Zoom for three years.

In my experience, Zoom is pretty stable.

Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.

I have never needed to use customer support, so I don't have anything to say about that.

Positive

I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.

I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.

I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.

I don't want to add anything else about the features.

I don't want to add more about the needed improvements.

I do not have any additional thoughts about Zoom before we wrap up.

On a scale of one to ten, I would rate Zoom an eight.