Zoom Workplace Business Reviews

We use Zoom for our virtual meetings. Specifically, whenever we require a face-to-face meeting, or screen sharing, or content sharing during the meeting, we use Zoom.

Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.

We can save a recording of each of our meetings.

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

I have been using Zoom for approximately a year and a half.

Zoom is used extensively and it is quite stable. Currently, all of the employees in the organization use it, almost on a daily basis. 

This is a scalable solution. We have nearly 10,000 users and if our headcount increases, our usage of Zoom will also increase.

When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to the organization's technical support group. As such, I have never been in contact with Zoom.

We did not use another virtual meeting solution before implementing Zoom.

As a cloud-based product, it does not require installation.

It is similar to a subscription-based model where you get a login ID and password, and then you can utilize it.

Because it doesn't need to be installed, the technical team is not involved. Each user can do it by themself.

Zoom is licensed as a subscription model and it is available on a monthly or yearly basis.

We did not evaluate other options.

This is a good product and I definitely recommend it for others who are interested in using it.

I would rate this solution an eight out of ten.

The pricing is good if you have multi-stations or multi-users accessing it. It's got a free tier and is easy to use.

The one thing I like about Zoom is that you don't need to do anything by phone. All you need is a laptop or mobile device and a connection to the internet. Now you just use the computers and can use the audio, speaker, and microphone that are already there. You don't need a separate phone like as to do for Webex.

The issue is the amount of time you can use the product on the free version. They are limiting Zoom for 50 minutes, maybe. There were times on the free version where I wasn't done the meeting and it just took me out. They need to give more time. 

The performance and the quality of the picture could be better. They should work on making it faster as well. When you are using it at home, the bandwidth can be slowed down if someone else is using your connection. They need to have better compression.

It asks for a membership ID sometimes. The security needs to be better and more consistent. I'm not sure how they are making sure that everything is secure.

I'd like to be able to do multi-sessions and bring people into the conference call quickly. I'd like to be able to say, if we have a few people in the session, "okay, I just want to talk to person A and B" and have the other people leave the space for a minute and then be able to come back in. It would be great if there were middle rooms of some sort where people could come in and out quickly.

I've used the solution for almost a year now.

I have not had any contact with technical support. Technical support is bad everywhere due to the fact that it's just on the internet and they don't have enough manpower to support everyone properly. When you try to reach you cannot get a human being.

We also used WebEx. It used to be really good, however, they cluttered it and really messed it up.

The solution has a free tier, which is what I use. I don't pay anything.

I'm just a customer and an end-user.

I'd rate the solution at a nine out of ten. I'm happy with its capabilities. 

I set up a lot of meetings using Zoom. Especially now that we are working remotely, every I do is via Zoom.

The most valuable feature of Zoom is that it's easy to use.

When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you. That would be a nice feature to have because what you have to do now is start the other device on mute and then disconnect from the original one. If you don't put it on mute then sometimes there is an echo or other strange sounds. Ideally, there should be nothing weird in the call.

I have been using Zoom for approximately four years.

Zoom is a pretty stable platform. In the past couple of years, we have maximized our usage because the corporation mandates its use. We have the option to use other products but I think that everybody is signing up for Zoom. It is also part of one of our sister companies.

This seems like a scalable product because a lot of people are using it.

With approximately 140,000 employees in the company, about 30,000 are involved with sales. Of these, perhaps 15,000 to 20,000 of them use Zoom on a daily basis.

The product runs pretty smoothly so I haven't had to contact technical support.

I used a similar solution from another company. One of the nice features with the other solution is that when you have a meeting running on one device, such as a cell phone, and want to move to another device, such as a desktop PC, it will automatically detect that there is a connection open and transfer you from one to the other.

Another product that we used to use was Webex. The company decided to switch away from that and standardized on Zoom. Webex is not a product that I miss. Zoom does an equal or better job than it did.

I have not had to set up Zoom because it comes preconfigured for us.

In the company, we have options to use other similar products.

My advice for anybody who is considering Zoom is that it's okay to start small. However, if you plan to have a large installation and want reliability then Zoom is a good platform to use.

This is an awesome product and everybody is getting up to speed with it. The features that I have used are enough for me and I haven't had to request any changes. That said, I appreciate that there are things that need improvement.

I would rate this solution a nine out of ten.

Zoom is the product that we usually use for virtual meetings.

Having virtual meetings with Zoom makes life easier these days.

Zoom is quite simple to use.

The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.

The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.

The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.

It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.

Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.

We have been using Zoom for approximately three years. My company switched to it just before the pandemic, perhaps in July or August of 2019.

With Zoom, I've never had any problem with stability.

It seems that this solution is very scalable. I participated in a company meeting with approximately 400 people, all at the same time. Everybody in the company has a Zoom account.

In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to contact technical support.

I use other platforms for meetings, including Microsoft Teams and BlueJeans, depending on what the customer is using. When I arrange a meeting, it is always done using Zoom. However, if I attend a meeting organized by another person then I have to use the platform that the client is using.

Zoom is the most stable of these solutions that I have tested over the past three years.

I am just a user and downloaded the client in order to use it. The initial setup is very easy from the user's perspective. You press the Next button on several screens and it's finished.

I installed it on my own.

Very little maintenance is required. When a new version is released, the solution informs you and then asks whether you want to download and install it. You can say Yes or No, depending on how much of a hurry you are in to attend the next meeting. From a client perspective, the update process is very easy to follow. You press the Next button several times, and it retains the configuration that you had. You don't need to re-sign in.

It seems quite easy and overall, it is the easiest solution that I have used.

In addition to any licensing fees, we hired Zoom to provide training to us in small groups.

In summary, this is a good video conference solution and I recommend it.

I would rate this solution an eight out of ten.

The product is one of our prime platforms for delivering remote services.

The main feature I like with Zoom is that it allows me to do remote control and get access to the system so I have remote hands that I don't have to depend on the customer or the client to do things for me. They just give me access and I would be able to do what I need to do. That's one of the good features there. It also allowed me to easily transfer files back and forth.

The solution is very user-friendly.

The solution is easy to scale.

As long as you have good connectivity, the stability is good.

The initial setup is simple. 

If a user has bad connectivity, Zoom will not work well. 

I can't say anything is lacking. Overall it's pretty sufficient. 

They may need to scale it some more in terms of global users. 

Stability is pretty good, and the performance is decent. However, it's very dependant on the connectivity If the connectivity is poor, the stability won't be so good. 

Scalability is possible with oom. It's not a problem to expand it as necessary.

When we do training, we can add quite a bit of people. We've never had an issue during training sessions. 

Right now, everybody in our organization uses Zoom.

We've never needed the assistance of technical support Everything is pretty straightforward. The solution is problem-free.

I'm also familiar with Microsoft Teams. Given what it is now, Zoom is pretty different from stuff like Teams. Teams is very corporate and as far as remote control and stuff are a lot more restrictive. It's not as user-friendly when coming into those types of things.

I'm just part of corporate. I don't know the exact cost of the license. I can't really speak to that.

I don't know what version I use is. It gets updated every time I use it, therefore, it is likely the latest version.

Zoom is the way to go. I haven't had any issues with it.

I would rate the solution at a ten out of ten. 

We use Zoom in two or three ways. One is for regular meetings. Most of our meetings are done over Zoom because people work from home due to COVID. A cloud meeting is the best way to go. People can initiate a meeting and invite people for one hour or two hours at a specific time.

When people want to do that, they have to buy Zoom's cloud meetings and licenses. If you want to conduct a cloud-based event, Zoom has a solution for events, and you have to buy an event license from them. 

The third thing is Zoom rooms or Zoom video communications. Suppose you want to have a video conferencing device in your office, and you want to use that to connect via Zoom. You're in a boardroom where you have done the A/V integration. You can buy a Zoom room license and connect that solution to your Zoom meetings.

Mostly, we like Zoom meetings and Zoom rooms.

We started using Zoom last year.

Zoom has an email address. You write to them about any issues, and they respond.

Every solution has its special features because they're all competing with Zoom now. Zoom has started cornering the commercial market. WebEx was already in the enterprise market. Since the COVID outbreak, things have changed. Everybody's competing to update looks and features. I've been selling WebEx for a long time and Zoom also. I've used BlueJeans. All of the solutions are doing well, but Zoom's main benefit is that it's easy to manage.

Zoom is orienting itself to the commercial market. They are considering allowing users to start with a hundred participants per meeting, and then if you want to increase, you pay more. Webex allows a thousand participants to start. You can join from any video device. With WebEx, if you want to join from a video device, you have to buy additional licenses.

Most of our customers use Webex, but the government offices can't because of security issues. Banks also limit cloud applications to general meetings. Official meetings are on-prem only because they don't want to leak data on the cloud. Every major meeting must be recorded, so they won't do any cloud calling. If it is an urgent corporate meeting, they will not host it online. They only use Zoom or Webex for customer meetings or outside meetings.

Zoom costs less and offers more features if you're going for the lower versions. Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper.

Everything is easy with Zoom. You don't need to do anything but order it and tell the admin for that organization, and they will give one ID. For the remaining IDs, the admin will add the rest of the users. It's the same for any service, be it WebEx, BlueJeans, etc. You'll get one ID assigned to the administrator, and they can assign the rest of IDs to anyone in the organization. If you have 10 licenses, one ID is configured for the administrator, and they distribute the rest. We give a training on how to do it. It's all cloud-based, so nothing needs to be implemented in the office or anything.

Any cloud-based service offers a lot of benefits for customers. They don't have to invest in any on-prem infrastructure and they can use it on the go. They can be in the office, at home, traveling, at a hotel, or wherever, and they can start a meeting. There is no investment or recurring costs aside from the annual licenses.

I rate Zoom nine out of 10. It always works, and they try to appeal to what the user wants. They added features like background music for those people who use Zoom for online church services. They try to make the solution more useful for the user. For example, I tried to sell WebEx to a church, but I also gave them Zoom for a trial. They were impressed with that because that was the feature they were looking for. Zoom got most of these churches globally because of one feature.

It all depends on what the customer needs. Some people come along and say, "I want Zoom" just because they've heard of Zoom. However, it might not be a good fit when I tell them about the features. I speak to the customer, understand the requirements, and recommend they try this or that. Some people don't even need Zoom, but they ask for it. 

I primarily use it for myself and for checking. I use it for organizing teams. 

The performance is very good. We haven't had any stability issues.

The scalability is great.

The product is usable and very straightforward. 

Overall, the installation process is very simple. 

There is a free version of the product.

I don't think any other improvement is required at the moment.

You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.

The free version allows only for approximately 45-minute meetings.

They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.

I've been using the solution for three years. It's been a while at this point. 

The solution is stable. The performance has always been good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. 

I've found the solution to be scalable for my purposes. It's never been an issue.

I do not have plans to increase usage at this time. 

I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how helpful or responsive they are. 

I use both Zoom and Google Meets. The quality of Zoom is better than Google. That said, Google Meets is pretty commonly used. 

The installation process is straightforward and not overly complex. You just click through the prompts and you are ready to go. 

You can handle the installation yourself. It's very easy. I didn't need an integrator or consultant to assist me. 

They have options for personal use, or we can have co-hosts, which we can assign.

The licensing is cheap and we can pay for it on a monthly basis. 

I use the free version. I don't pay a licensing fee at this time. 

I'd rate the solution at an eight out of ten. Overall, I am satisfied with the capabilities of the product.

I would recommend the solution to other users. 

We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.

Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

I've been using Zoom for at least seven or eight years now.

I would say Zoom is very stable. 

I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office. 

I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.

It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom. 

My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.

We're using the paid version of Zoom.

I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.

We primarily use the solution for meeting with clients.

Zoom is very familiar. It's intuitive. It has all of the features you would expect from the other popular conferencing options. 

It's easy to use.

The setup is rather simple and straightforward. 

It's not really the fault of the product, however, the internet connectivity can sometimes be an issue.

The splitting of the speaker can be frustrating. When you're talking to folks from the presentation, being able to move them around to different screens would be useful. With Zoom, everyone stays on one screen.

We've used the solution for a while. 

While we only have about 20 people that use Zoom, we have clients that have tens of thousands of users on the product.

The solution seems to be scalable. We haven't had any issues with scaling as needed. You can add or remove people easily.

I've never personally used technical support. I cannot say if they are helpful or responsive, having never spoken to them. 

There are no issues with the initial setup. It's very easy. I wouldn't describe it as difficult or complex. 

I don't even know what it costs. Someone takes care of that for us.

We're customers and end-users. We don't have a partnership with Zoom.

We are using the most up-to-date version of the solution. 

I'd rate the solution at a nine out of ten. It works well for us and we never have any issues. There are no complaints. 

It works. It's easy to use and it's easy to set up.

I like that it is easy to record. 

To me, it's like using your iPhone. It's not a big deal. It's not a big deal to set up a meeting. 

Screen sharing is important. Being able to pull up spreadsheets, system presentations, PowerPoints, whatever, is very helpful. The tool's pretty effective that way.

People like it to be light. They like it to be not so technical that it's hard to learn or hard to use. One of the reasons Zoom grew so fast is that kids could learn it, old people could learn it, workers could learn it. It takes a little more learning curve to have the license and host meetings. Set up meetings, to host, there's a little bit more there, however, even that's pretty simple.

One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not. It's not convenient to check on that while you're in a meeting.

Teams is better about that. Teams is better about posting up right in front of you so you can see who was invited, who clicked in or not, who's on the call. 

Also when people are talking, you see either their image, if they've got an avatar, or at least their initials, and a little round fake avatar that's blinking when they're trying to talk, or they're raising their hand. That is the only thing I'd say that's really a frustration for me with Zoom, is I'm not always sure who got invited.

I've used the solution for a while. I use it every day.

I'm working virtually and my clients are all over the country. I don't visit them more than maybe once every six weeks each. I'm on the phone in Zoom or Teams probably 15 to 20 hours a week.

The stability is quite good. I haven't dealt with bugs or glitches. It doesn't crash or freeze. 

The scalability is good. Expanding it is not a problem. 

As consultants, there's only usually a few of us that are engaged with a client. We don't send an army in. We're very senior consultants, and our rates are really high. We're like hiring an attorney or something. We're not a bunch of bodies coming in to do all the leg work. We're advising them on how to do a lot of things properly in terms of ERP selection and implementation.

That said, we're engaging with a lot of people though. For example, in this one client I have, they're in Baltimore, I'm often on a call with 20 people. I may be the only one on my side and there's all of them. I have to know who they are and get familiar with their voices. A lot of the time, more people aren't necessarily doing the video thing where they're displaying themselves. It's just is less common that people do that. That's because more people are working virtually and maybe they're still in their t-shirt or you haven't taken a shower that day. If people aren't displaying themselves, you use the tool more like a phone in a sense, as you have to know, "Okay. That was Jackie speaking. That was Lisa speaking. That was Alice speaking."

We get familiar with each other, we get to know each other. However, we typically deal with maybe 10 or 12 people on a call. They may be in different locations. With one client I have, they're in 23 states. Various key people are in different places. Other kinds of meetings I have oftentimes been a three or four-way, where you've got a client and you've got a vendor who's maybe doing something for them. We can have essentially three or four companies represented in a call, and we're having maybe calls two or three times a week.

I've also used Microsoft Teams.

The larger the client, the more likely it is that they're going to use Teams instead of Zoom. Oftentimes, they're setting up the meetings and they prefer to set them up. I have this one large client where we're recording every one of our sessions, as they're reusable then for walking back through and revisiting deep discussions we've had and requirements and so on.

I don't happen to like Teams, it's clunky. Teams is clunky and it's also just harder to use. Particularly if you're using it also is a repository for documents, folders, recording, and so on. It's just not as usable.

The initial setup is very simple. 

I have a subscription to Zoom.

I am a customer and an end-user.

What my partner and I typically would do if we are in control of that is we use Zoom. We'll use Box for our repository of the artifacts, requirements, recordings, and so on. Box is also very, very easy to use. However, we find Teams clunky on both sides now. However, even though we prefer Zoom if a client prefers a different conference system, and they've got dozens of people inside that are married to that, well, we'll go with what they use.

We are on the latest version of Zoom. Zoom actually forces that. If you get a Zoom subscription, it pops up a patch or an update or whatever, and it's no big deal to click that and update.

What Zoom is, is it's a very convenient, easy to use, quick to set up, simple to learn tool. It works pretty effectively. 

However, people aren't using it so visually anymore as they used to. A lot of times it's really just a meetup where you're all on the same call, and people won't even post their videos too much anymore. Sometimes, if we're at a first-time meeting, we'll have our visual presence there, however, then we'll hide it away behind an avatar. People just aren't in need of that facial thing too much.

The main thing for me was just knowing who's scheduled for a call. Sometimes I don't know who's going to be on the call until I get on the call. There's a list there, however, you don't know who's accepted. We need a clear list. That would be an improvement.

Keeping it light is important. Everything is getting more and more like that. Even the system designs, major ERP systems, most of them when you log in, you feel like you're in a box. It feels boxy. That's the way Teams feels. It's got a structured menu architecture and so on, and frames around everything. The way things are going - and this is how Zoom is - it feels like you're in an open space. It doesn't feel like a box of things. It's an open flow. Keeping it that way is going to be important.

If you add more features, you have to keep it easy to find, easy to hide. Don't throw them on your whole menu. Don't throw everything at me. Just what I'm using is all I need. I'll give you another example of that. There's a system called CRM, Customer Relationship Management, such as Salesforce. Salesforce made a major strategic mistake. They built the thing that is a very complex functional solution. It's expensive due to the fact that it's so overbuilt. I don't know where Salesforce is at, however, I've got a lot of clients that I've run into that say, "Yeah, we put in Salesforce a few years ago and we're going to replace that now as too costly and we don't use it all."

They didn't do a very effective job of layering functionality so that you only see what you use, and make it simple, make it easy. Also, they didn't scale the pricing to what they're going to use. Salesforce is probably still pretty ubiquitous, however, it's probably going to get beat out by a bunch of these smaller, lighter, more open solutions. The challenge for Zoom would be to stay Zoom, and don't fix what isn't broken. It is a great tool. I really have very little, almost nothing but praise for Zoom. The only thing I'd say is that competitively, they're going to have to think about, well, what else does it have to be able to do?

In my opinion, it's going to be making the visual collaboration, not from people to people, and instead, the people to content, whether it's websites, systems, logins, spreadsheets, whatever, making that so easy to do that it's almost natural. We can more quickly say, "Oh, okay, let me pull that up."

Layer number one is, it ought to be as natural as sliding your fingers across the screen in some magical way to be able to show what you want to show. The next layer is going to have to have more social collaboration from inside and outside of the system.

I'd rate the solution at a nine out of ten so far. In comparison, I might rate Microsoft Teams at a six or so.