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Head of IT department at Monetars
Real User
Top 20Leaderboard
Feb 29, 2024
Reliable product with an easy installation process
Pros and Cons
  • "The platform has a solid feature for scheduling short meetings worth 30 minutes."
  • "They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings."

What is our primary use case?

We use Zoom to schedule meetings with internal team members and external partners.

What is most valuable?

The platform has a solid feature for scheduling short meetings worth 30 minutes.

What needs improvement?

They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings.

What do I think about the stability of the solution?

It is a stable platform. I rate the stability a ten out of ten.

Buyer's Guide
Zoom Workplace Business
April 2026
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What do I think about the scalability of the solution?

We have around 11 Zoom users in our organization. We use it from time to time depending on the requirement. I rate the scalability a ten out of ten.

How was the initial setup?

It is easy to deploy and takes five minutes to complete the process. It involves installing the application on the desktop, signing up, and creating a meeting room.

What's my experience with pricing, setup cost, and licensing?

We use the free version of the product. We utilize it only three to four times a month.

What other advice do I have?

The platform provides the easiest way to install or sign up the account. We can then schedule the meeting with an agenda and send an invite email to the attendees. It is a reliable product and offers enough services for our business requirements in terms of productivity.

I advise others to purchase Zoom’s license for unlimited meeting durations. The free version is enough for us, particularly for a spam-free environment with limited internal or external collaborations.

I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HammadRaza - PeerSpot reviewer
Lecturer in Computer Science at National College Of Business Administration & Economics
Real User
Sep 5, 2023
Easy-to-use platform with good scalability
Pros and Cons
  • "The product's most valuable features are chat and video streaming."
  • "There must be an option to ask permission from the host to record the Zoom meeting."

What is our primary use case?

I use Zoom for scheduling work meeting purposes.

What is most valuable?

The product's most valuable features are chat and video streaming.

What needs improvement?

There must be an option to ask permission from the host to record the Zoom meeting. 

For how long have I used the solution?

We have been using Zoom for more than a year. We are using the latest version.

What do I think about the stability of the solution?

I rate Zoom's stability a nine out of ten.

What do I think about the scalability of the solution?

The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.

Which solution did I use previously and why did I switch?

I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.

How was the initial setup?

The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a seven out of ten. It is not affordable for small businesses.

Which other solutions did I evaluate?

I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.

What other advice do I have?

I rate Zoom an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
April 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,915 professionals have used our research since 2012.
ManishBhandari - PeerSpot reviewer
Presales Technical Specialist at Redington India Limited
Reseller
Apr 30, 2022
Remote engagement solution that offers stability and scalability
Pros and Cons
  • "Zoom is interoperable and user-friendly."
  • "Zoom is interoperable and user-friendly."
  • "The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."
  • "The free version of Zoom could be improved and offer more functionality."

What is most valuable?

Zoom is interoperable and user-friendly.

What needs improvement?

It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality. 

For how long have I used the solution?

We have used this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution but I am not sure how many users it is possible to have on one call. 

How are customer service and support?

The technical support for this solution is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Jaydeep Bose - PeerSpot reviewer
Associate Manager at Course5 Intelligence
Real User
Apr 4, 2022
Simple to install, but the stability and security could be improved
Pros and Cons
  • "The initial setup is straightforward."
  • "The initial setup is straightforward."
  • "The voice quality could improve, and there are issues with the background."
  • "Stability is always an issue with Zoom."

What is our primary use case?

We are a market research firm.

We use Zoom for a few instances.

I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.

It would be 70% to 30%.

How has it helped my organization?


What needs improvement?

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

For how long have I used the solution?

I have been working with Zoom for three and a half years.

I'm not sure what version it is, but I recently updated to the latest version of Zoom.

What do I think about the stability of the solution?

Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.

What do I think about the scalability of the solution?

When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.

That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.

Which solution did I use previously and why did I switch?

I have some experience with CloudEndure Disaster Recovery.

I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.

We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.

We are using Microsoft Teams and Zoom. We primarily use Teams for communication.

When compared, I believe Microsoft Teams is more stable than Zoom.

With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook. 

When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are both free and paid versions available.

Which other solutions did I evaluate?

I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.

What other advice do I have?

We had a business relationship with Zoom, we were partners.

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Antonio Boj - PeerSpot reviewer
Network Solutions Architect at a healthcare company with 10,001+ employees
Real User
Apr 2, 2022
Ability to share content is great and I appreciated the high level of audio quality
Pros and Cons
  • "The ability to share content is a great feature."
  • "The audio quality was fantastic most of the time and I found it very user-friendly."
  • "Extra security would be a good added feature."
  • "Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers."

What is our primary use case?

I use this solution for chat, video calls, meetings, basically for any interaction with people. I'm a network architect. 

What is most valuable?

Sharing content is a great feature. The audio quality was fantastic most of the time and I found it very user-friendly. 

What needs improvement?

Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers. There is always the possibility of meetings being hijacked or encryption going to China. It would also be helpful to have more control over who attends meetings. An additional feature I'd like to see would be a whiteboard which would be very productive for some of our meetings.

For how long have I used the solution?

I've been using Zoom for many years. 

What do I think about the stability of the solution?

The stability is pretty impressive, especially taking into account the huge growth of the user community.

Which solution did I use previously and why did I switch?

We previously used Skype but switched to Zoom because of the features and better quality. 

How was the initial setup?

The initial setup was very simple, it was automatically installed on my laptop. 

What other advice do I have?

I rate Zoom nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT
Real User
Apr 2, 2022
Flexible meetings, overall good features and capabilities
Pros and Cons
  • "I have been satisfied with the features and capability of Zoom."
  • "I have been satisfied with the features and capability of Zoom."
  • "Zoom could improve by increasing the time limitation in the free version."
  • "Zoom could improve by increasing the time limitation in the free version."

What is our primary use case?

We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.

I sometimes use Zoom if my customers do not use Microsoft Teams.

What is most valuable?

I have been satisfied with the features and capability of Zoom.

What needs improvement?

Zoom could improve by increasing the time limitation in the free version.

For how long have I used the solution?

I have been using Zoom for years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.

How are customer service and support?

I have not used the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Microsoft Teams.

How was the initial setup?

The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.

What's my experience with pricing, setup cost, and licensing?

The version I am using of Zoom is free.

The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.

What other advice do I have?

I would recommend Zoom to others.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1228851 - PeerSpot reviewer
Presales Consultant at a financial services firm with 10,001+ employees
Real User
Mar 30, 2022
Good communication and performance, but the time limit in the free version should be removed or increased
Pros and Cons
  • "The sharing and recording, are the most valuable features of Zoom."
  • "The sharing and recording are the most valuable features of Zoom."
  • "Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
  • "What I don't like is the 45-minute time limit on the free subscription."

What is our primary use case?

I am a pre-sales consultant.

I use the basic features in Zoom, to have conversations with clients,  show some presentations, and for sharing. I'm not a very advanced user.

What is most valuable?

The sharing and recording, are the most valuable features of Zoom.

What needs improvement?

If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great. 

Whiteboarding would allow me to utilize the screen to draw something, explain, and write something. 

For how long have I used the solution?

I have been working with Zoom for two years.

The corporation updates this solution on a regular basis.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

I'm not sure about scalability because I didn't host that many people on it, so I can't really comment on scalability or how well it performs when there are a lot of attendees and sessions. I really don't have the experience.

How are customer service and support?

I have not contacted technical support.

It is maintained by my company; I am a user who does not get involved in the technical aspects.

Which solution did I use previously and why did I switch?

I am exploring Microsoft, but Studio is no longer supported.

I have some experience with Microsoft Teams and Zoom.

I use Teams a lot and prefer it to Zoom simply because I'm more comfortable with it and there's no time limit. I don't need to worry about when my meeting ends.

How was the initial setup?

The initial setup is simple, it's straightforward.

Zoom is maintained by my corporate IT team. I am a user, I use this solution.

What's my experience with pricing, setup cost, and licensing?

What I don't like is the 45-minute time limit on the free subscription. Teams, on the other hand, do not operate in this manner. You can utilize as much use of Teams as you want. There are no time limits in the free version of Teams.

It is included with your Office 365 subscription. If you have Office 365, which everyone does, it is included. You can't use Word, Excel, or PowerPoint without it.

The free version has a time limit, but paid subscriptions are available.

What other advice do I have?

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. IT Business Analyst at Citigroup
Real User
Mar 29, 2022
Stable, easy to use, and useful screen sharing
Pros and Cons
  • "The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
  • "The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
  • "The chat functionality in Zoom could improve."
  • "The chat functionality in Zoom could improve."

What is our primary use case?

We are using Zoom for the standard video communication.

What is most valuable?

The most valuable features of Zoom are its ease of use, screen sharing, and annotations.

What needs improvement?

The chat functionality in Zoom could improve.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

The stability of Zoom has been fine.

What do I think about the scalability of the solution?

We have approximately 100,000 users using this solution in my organization.

How was the initial setup?

We have all of our software in our company pre-installed.

What about the implementation team?

We have a technical team that does the implementation of our software.

What other advice do I have?

I rate Zoom a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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