We are using Zoom for meetings.
Chief Information Officer at SYNOVA CONSULTANCT
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "Zoom could improve by having more dashboards."
- "Zoom could improve by having more dashboards."
What is our primary use case?
What is most valuable?
The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
What needs improvement?
Zoom could improve by having more dashboards.
For how long have I used the solution?
I have been using Zoom for approximately three years.
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April 2026
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What do I think about the stability of the solution?
I have not had any issues with the stability of Zoom.
What do I think about the scalability of the solution?
We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
How was the initial setup?
The initial setup is very easy, it only takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Zoom.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a tech services company with 10,001+ employees
Good communication, reliable, and easy to download
Pros and Cons
- "The performance is good."
- "We are satisfied with this solution, it's good."
- "In the next release, I would like to see better security."
- "In the next release, I would like to see better security."
What is our primary use case?
We are service providers. If a client has some of those licenses, they will arrange for a Zoom meeting. We share whatever storage the clients have, but we do not purchase storage.
Zoom is used for video communication.
What is most valuable?
The performance is good.
We are satisfied with this solution, it's good.
What needs improvement?
Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.
In the next release, I would like to see better security.
For how long have I used the solution?
I have been working with Zoom for three years.
It is dependent on what the client does on their end in terms of deployment.
What do I think about the stability of the solution?
We haven't had any problems with Zoom in our limited use.
What do I think about the scalability of the solution?
We have not had any issues with the scalability of Zoom.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Jaeger, Teams, and Grafana are the tools used in the company for remote monitoring.
We use a variety of operating systems, including Linux, Unix, and Windows.
We also use the network storage for office purposes and I personally use Google Drive, iPhone, and iCloud.
I don't work with the Enterprise edition; instead, I use the open edition.
How was the initial setup?
It doesn't require installation, we use a link, but sometimes we have to download from the browser. This process is straightforward.
What about the implementation team?
I was able to complete this process myself.
What other advice do I have?
I would recommend Zoom to anyone who is thinking about using it.
I would rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
April 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.
Operations Director at Berlitz
Great for delivering online language lessons
Pros and Cons
- "The ability to record our online language lessons is great and helps our students"
- "The features I find most valuable are its simplicity to use and we use the recording functionality within meetings, which helps students who may have missed a lesson for some reason, as they can then pick up via the recorded session."
- "Our licensing model prevents us from switching off the meeting recording functionality"
- "Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration."
What is our primary use case?
We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom.
What is most valuable?
The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.
One other key feature for us is the centralized management of Zoom, our administration team finds this very useful.
What needs improvement?
When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client.
What do I think about the stability of the solution?
The Zoom software product is very stable.
What do I think about the scalability of the solution?
Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.
How was the initial setup?
I find the initial setup of Zoom very easy to follow and install.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager IT Affiliate Delivery and Service Management at a manufacturing company with 10,001+ employees
Cost-effective, straightforward to install, and works reliably for casual meetings
Pros and Cons
- "Zoom is stable and I haven't had any problems with it."
- "I don't use Zoom on a daily basis but in general, I'm satisfied with it."
- "The security can be improved because this is one of the reasons that my organization prefers to use Skype."
- "The security can be improved because this is one of the reasons that my organization prefers to use Skype."
What is our primary use case?
My role in the company involves the infrastructure domain, and in this position, I use Zoom for video conferencing. I also use Zoom at home for meetings.
What needs improvement?
The security can be improved because this is one of the reasons that my organization prefers to use Skype. There are concerns about security.
For how long have I used the solution?
I have been using Zoom for perhaps three years.
What do I think about the stability of the solution?
Zoom is stable and I haven't had any problems with it.
What do I think about the scalability of the solution?
Two of us at home use this product, and we don't expect our usage to increase. Nobody is needed for maintenance because none is required.
I cannot discuss the number of users that we have in my organization.
How are customer service and support?
I have never had a problem that required me to contact technical support.
Which solution did I use previously and why did I switch?
I also have experience with using Skype for Business. I use that solution more in my organization, and use Zoom more for personal communications.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I installed it myself.
What's my experience with pricing, setup cost, and licensing?
I am using the free version, so I don't pay anything to use it.
What other advice do I have?
I don't use Zoom on a daily basis but in general, I'm satisfied with it. This is a product that I recommend, although I'm using it casually and as such, I don't have high expectations.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at Letshego
Efficient solution for virtual meetings
Pros and Cons
- "The video stream is very cool, and it's an efficient solution."
- "The video stream is very cool, and it's an efficient solution."
- "It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."
- "It's a heavy application that requires a lot of bandwidth."
What is our primary use case?
We use Zoom for virtual meetings. We have 250 people in our company using Zoom.
This is a cloud solution.
What is most valuable?
The video stream is very cool, and it's an efficient solution.
What needs improvement?
It could be more user friendly, like having permission to share documents quickly with other users.
It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.
For how long have I used the solution?
We have been using this solution since 2019.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It's scalable.
Which solution did I use previously and why did I switch?
Before using Zoom, we used Cisco Webex. Compared to Microsoft Teams, I see Teams as being very heavy. I see it as a solution that was developed in a rush. It's just too heavy if you don't have the bandwidth. It's not as efficient as Zoom.
Zoom gives you the experience of seeing the other person who you are conversing with, even though the person is remote.
How was the initial setup?
Installation is very easy.
What about the implementation team?
We did the installation ourselves.
What other advice do I have?
I would rate this solution 9 out of 10.
I recommend this solution. It's very comfortable and easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business and Solutions Development Manager at a comms service provider with 201-500 employees
Fast, easy to set up, and offers meeting recording capabilities
Pros and Cons
- "The initial setup is easy."
- "We usually record the calls, the meetings, and the recorded file is very quickly delivered to us, making it a fast product that meets my needs and is good in general."
- "I can't speak to any missing features."
What is our primary use case?
We primarily use the solution for digital meetings.
What is most valuable?
We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.
It's a quick product. It's fast.
It meets my needs. It's good, in general.
The initial setup is easy.
What needs improvement?
I can't speak to any missing features. I just do basic calls and haven't had issues.
For how long have I used the solution?
We've used the solution for a while at this point. We've used it since around the start of the pandemic, or thereabouts.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
When it comes to having meetings or webinars, it's been scalable. It seems to expand to our needs. We've never had any issues.
How are customer service and support?
I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I wouldn't be able to rate their services, having never contacted them.
Which solution did I use previously and why did I switch?
A few times when I have had calls with WebEx. It's not my primary tool. My primary tool is Zoom.
Previously, we had other tools like GoToMeeting.Since the start of the pandemic, we have been using Zoom.
We currently also use Meet alongside Zoom.
How was the initial setup?
The initial setup of the solution is very easy, very straightforward. It's not very complex or difficult.
What other advice do I have?
I'm just a customer and end-user.
We tend to use the latest version of the solution.
I would recommend the solution. I'd advise users to try it out. It's very good.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director at a manufacturing company with 5,001-10,000 employees
Scalable, easy to book meeting, and simple to use
Pros and Cons
- "I have found Zoom to have all the functions that I need. The solution is easy to use."
- "I have found Zoom to have all the functions that I need, and the solution is easy to use."
- "Sometimes can get confused about which password setting or parameter setting to use. For example, if I want to issue a Zoom meeting to my team members or perhaps sometimes I want them to issue a Zoom directly when I receive the Zoom accounts from our IT department, I don't know how to enable or disable these features in the Zoom. I think it's a personal issue I have."
- "Sometimes I can get confused about which password setting or parameter is required to be set to use Zoom."
What is our primary use case?
I am using Zoom for virtual meetings. In my company we use Zoom and when we work from home. The physical meeting rooms are not used as much anymore. Additionally, we use Zoom for interviews for candidates.
What is most valuable?
I have found Zoom to have all the functions that I need. The solution is easy to use.
What needs improvement?
Sometimes can get confused about which password setting or parameter is required to be set to use it. For example, if I want to issue a Zoom meeting to my team members or perhaps sometimes I want them to issue a Zoom directly when I receive the Zoom accounts from our IT department, I don't know how to enable or disable these features in the Zoom. I think it's a personal issue I have.
For how long have I used the solution?
I have used Zoom within the last 12 months.
What do I think about the scalability of the solution?
Zoom has been scalable we have not had any issues.
We have approximately 20 Zoom accounts that can be used for employees to use. Our company is worldwide and we have approximately 8,000 employees and there is a potential for everyone to use Zoom.
In 2021 the frequency of use of Zoom was every week. However, in 2022, because we are quite slow in January, it has been deduced.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams previously.
I prefer to use Zoom because it was the first tool I used. When I compared Zoom to Webex or the GoToMeeting, I find Zoom is easier to book meetings, log in to, and start the meeting.
How was the initial setup?
The implementation can be difficult.
What about the implementation team?
We have our IT department that does the implementation of the solution.
What other advice do I have?
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at ITS Technology Solution Pvt. Ltd.
Multifunctional, scalable, and stable platform for virtual office setups, online meetings, and video conferencing
Pros and Cons
- "Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
- "I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good."
- "Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
- "What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom Phone."
What is our primary use case?
We use Zoom for online meetings, office setup, and video conferencing.
We also set up Zoom as a virtual office. We have different people who work from home. People log in at 9:30 in the morning, and they're online until 6:15 in the evening.
What is most valuable?
I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.
I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.
What needs improvement?
What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.
For how long have I used the solution?
I've been using Zoom for almost a year.
What do I think about the stability of the solution?
Zoom is stable solution.
What do I think about the scalability of the solution?
Zoom is scalable. I don't see any challenge on scalability from this solution.
How are customer service and support?
I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so whenever I need inputs from them, I just need to contact them via chat.
Which solution did I use previously and why did I switch?
I was using Microsoft Teams, but I could not set up the rooms the way I wanted, so I decided to move to Zoom from Microsoft Teams.
How was the initial setup?
Zoom installation is straightforward.
What about the implementation team?
I implemented this myself, so in-house.
What's my experience with pricing, setup cost, and licensing?
I pay yearly for the Zoom license.
Which other solutions did I evaluate?
I evaluated Microsoft Teams, Cisco Webex, Skype for Business, GoTo Webinar, GoTo Meeting, and Zoho Meeting.
What other advice do I have?
Zoom is a cloud-based solution. We're using the latest edition of this solution.
We have 10 users of this platform in our company, but we're not planning to increase the number of users. It's enough.
I do the deployment and maintenance of this solution myself. I don't need a technical team to do it.
I can recommend Zoom to other people who may want to start using it.
I'm giving Zoom a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zoom meetings, definitively most valuable, but Zoom webinars are also quite good.