Zoom Workplace Business Reviews

We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.

Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

I've been using Zoom for at least seven or eight years now.

I would say Zoom is very stable. 

I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office. 

I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.

It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom. 

My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.

We're using the paid version of Zoom.

I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.

We primarily use the solution for meeting with clients.

Zoom is very familiar. It's intuitive. It has all of the features you would expect from the other popular conferencing options. 

It's easy to use.

The setup is rather simple and straightforward. 

It's not really the fault of the product, however, the internet connectivity can sometimes be an issue.

The splitting of the speaker can be frustrating. When you're talking to folks from the presentation, being able to move them around to different screens would be useful. With Zoom, everyone stays on one screen.

We've used the solution for a while. 

While we only have about 20 people that use Zoom, we have clients that have tens of thousands of users on the product.

The solution seems to be scalable. We haven't had any issues with scaling as needed. You can add or remove people easily.

I've never personally used technical support. I cannot say if they are helpful or responsive, having never spoken to them. 

There are no issues with the initial setup. It's very easy. I wouldn't describe it as difficult or complex. 

I don't even know what it costs. Someone takes care of that for us.

We're customers and end-users. We don't have a partnership with Zoom.

We are using the most up-to-date version of the solution. 

I'd rate the solution at a nine out of ten. It works well for us and we never have any issues. There are no complaints. 

It works. It's easy to use and it's easy to set up.

I like that it is easy to record. 

To me, it's like using your iPhone. It's not a big deal. It's not a big deal to set up a meeting. 

Screen sharing is important. Being able to pull up spreadsheets, system presentations, PowerPoints, whatever, is very helpful. The tool's pretty effective that way.

People like it to be light. They like it to be not so technical that it's hard to learn or hard to use. One of the reasons Zoom grew so fast is that kids could learn it, old people could learn it, workers could learn it. It takes a little more learning curve to have the license and host meetings. Set up meetings, to host, there's a little bit more there, however, even that's pretty simple.

One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not. It's not convenient to check on that while you're in a meeting.

Teams is better about that. Teams is better about posting up right in front of you so you can see who was invited, who clicked in or not, who's on the call. 

Also when people are talking, you see either their image, if they've got an avatar, or at least their initials, and a little round fake avatar that's blinking when they're trying to talk, or they're raising their hand. That is the only thing I'd say that's really a frustration for me with Zoom, is I'm not always sure who got invited.

I've used the solution for a while. I use it every day.

I'm working virtually and my clients are all over the country. I don't visit them more than maybe once every six weeks each. I'm on the phone in Zoom or Teams probably 15 to 20 hours a week.

The stability is quite good. I haven't dealt with bugs or glitches. It doesn't crash or freeze. 

The scalability is good. Expanding it is not a problem. 

As consultants, there's only usually a few of us that are engaged with a client. We don't send an army in. We're very senior consultants, and our rates are really high. We're like hiring an attorney or something. We're not a bunch of bodies coming in to do all the leg work. We're advising them on how to do a lot of things properly in terms of ERP selection and implementation.

That said, we're engaging with a lot of people though. For example, in this one client I have, they're in Baltimore, I'm often on a call with 20 people. I may be the only one on my side and there's all of them. I have to know who they are and get familiar with their voices. A lot of the time, more people aren't necessarily doing the video thing where they're displaying themselves. It's just is less common that people do that. That's because more people are working virtually and maybe they're still in their t-shirt or you haven't taken a shower that day. If people aren't displaying themselves, you use the tool more like a phone in a sense, as you have to know, "Okay. That was Jackie speaking. That was Lisa speaking. That was Alice speaking."

We get familiar with each other, we get to know each other. However, we typically deal with maybe 10 or 12 people on a call. They may be in different locations. With one client I have, they're in 23 states. Various key people are in different places. Other kinds of meetings I have oftentimes been a three or four-way, where you've got a client and you've got a vendor who's maybe doing something for them. We can have essentially three or four companies represented in a call, and we're having maybe calls two or three times a week.

I've also used Microsoft Teams.

The larger the client, the more likely it is that they're going to use Teams instead of Zoom. Oftentimes, they're setting up the meetings and they prefer to set them up. I have this one large client where we're recording every one of our sessions, as they're reusable then for walking back through and revisiting deep discussions we've had and requirements and so on.

I don't happen to like Teams, it's clunky. Teams is clunky and it's also just harder to use. Particularly if you're using it also is a repository for documents, folders, recording, and so on. It's just not as usable.

The initial setup is very simple. 

I have a subscription to Zoom.

I am a customer and an end-user.

What my partner and I typically would do if we are in control of that is we use Zoom. We'll use Box for our repository of the artifacts, requirements, recordings, and so on. Box is also very, very easy to use. However, we find Teams clunky on both sides now. However, even though we prefer Zoom if a client prefers a different conference system, and they've got dozens of people inside that are married to that, well, we'll go with what they use.

We are on the latest version of Zoom. Zoom actually forces that. If you get a Zoom subscription, it pops up a patch or an update or whatever, and it's no big deal to click that and update.

What Zoom is, is it's a very convenient, easy to use, quick to set up, simple to learn tool. It works pretty effectively. 

However, people aren't using it so visually anymore as they used to. A lot of times it's really just a meetup where you're all on the same call, and people won't even post their videos too much anymore. Sometimes, if we're at a first-time meeting, we'll have our visual presence there, however, then we'll hide it away behind an avatar. People just aren't in need of that facial thing too much.

The main thing for me was just knowing who's scheduled for a call. Sometimes I don't know who's going to be on the call until I get on the call. There's a list there, however, you don't know who's accepted. We need a clear list. That would be an improvement.

Keeping it light is important. Everything is getting more and more like that. Even the system designs, major ERP systems, most of them when you log in, you feel like you're in a box. It feels boxy. That's the way Teams feels. It's got a structured menu architecture and so on, and frames around everything. The way things are going - and this is how Zoom is - it feels like you're in an open space. It doesn't feel like a box of things. It's an open flow. Keeping it that way is going to be important.

If you add more features, you have to keep it easy to find, easy to hide. Don't throw them on your whole menu. Don't throw everything at me. Just what I'm using is all I need. I'll give you another example of that. There's a system called CRM, Customer Relationship Management, such as Salesforce. Salesforce made a major strategic mistake. They built the thing that is a very complex functional solution. It's expensive due to the fact that it's so overbuilt. I don't know where Salesforce is at, however, I've got a lot of clients that I've run into that say, "Yeah, we put in Salesforce a few years ago and we're going to replace that now as too costly and we don't use it all."

They didn't do a very effective job of layering functionality so that you only see what you use, and make it simple, make it easy. Also, they didn't scale the pricing to what they're going to use. Salesforce is probably still pretty ubiquitous, however, it's probably going to get beat out by a bunch of these smaller, lighter, more open solutions. The challenge for Zoom would be to stay Zoom, and don't fix what isn't broken. It is a great tool. I really have very little, almost nothing but praise for Zoom. The only thing I'd say is that competitively, they're going to have to think about, well, what else does it have to be able to do?

In my opinion, it's going to be making the visual collaboration, not from people to people, and instead, the people to content, whether it's websites, systems, logins, spreadsheets, whatever, making that so easy to do that it's almost natural. We can more quickly say, "Oh, okay, let me pull that up."

Layer number one is, it ought to be as natural as sliding your fingers across the screen in some magical way to be able to show what you want to show. The next layer is going to have to have more social collaboration from inside and outside of the system.

I'd rate the solution at a nine out of ten so far. In comparison, I might rate Microsoft Teams at a six or so. 

We use this solution as part of our corporate communications system. I'm principal CTO and we are customers of Zoom. 

It was easy to deploy Zoom and it's a product that was easily accepted throughout the company, even by our management team. Zoom is just very simple for the user and it works regardless of where you are and the device you're using. The ease of integration of the conference rooms for our leadership was probably the most valuable aspect. With WebEx or Teams where you need converters in the middle and things didn't always work, the leadership team was always complaining about those solutions. 

One issue I have is that there is no indicator on chats to let you know whether a message has been read so you're never sure if it's been seen. They could implement something like Whatsapp with the two check marks. I also think that the integration with Microsoft is not as good as it was with Jabber. It's not the end of the world but it could be better. In a similar vein, I think that when it comes to document sharing the integration could be improved.

I think that if your main focus is on communication between team members, especially with people working from home, this is a simple solution. We need to recognize that not everyone is an IT person and we're working with people at all levels in the company, whether they're in the field, the warehouses, or in fabrication. For all of them this is, quite honestly, more user-friendly than WebEx or Teams will ever be.

Based on our use cases, I rate this solution nine out of 10. 

My primary use cases for Zoom are work, school, and private calls. However, my private calls only go over Zoom if a lot of people need to be involved for things like birthday parties or something like that. 

The feature I find the most about Zoom is that you can have a private chat in a group call.

The synchronization could be improved. However, synchronization is as much a connectivity issue as a software one. If they can somehow introduce a compression algorithm that could reduce the throughput necessary, that would probably alleviate a lot of the issues of the data of the network connection. However, overall, I think it's pretty good. I like lean products.

Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time. This does depend on which device you have, what kind of operating system you are in, and if you switch operating systems. The migration of your account is actually pretty difficult and it is something that they should look at. The transferability between different environments is super important.

I have not had to contact Zoom's technical support. 

The initial setup was easy for me. You go online and install it and it's done.

I have not paid a single cent ever for Zoom. However, I am paying with my data.

Take 10 to 20 minutes to get to know the platform or ask someone to just walk you through it once. It's very intuitive if you know anything about technology.

My primary use is for video conference, for classes for my daughter when she's online, and also when I have to talk with the teacher.

The solution is working very well and it's very simple, easy to use.

One area that can be improved is the chat settings. Perhaps add a feature so you can tag someone when you write something, and that someone be notified that you wrote a message to him or her. I'd like to see more user interface.

I have been using Zoom for two or three years.

The solution is stable.

The solution is scalable. My family is using Zoom.

Previously, I've used the service from Google. I was using Slack and Skype. With my friends, I use WhatsApp for video.

I began using Zoom because I find it very easy to use for multiple persons.

It is very easy to install in just a few minutes.

At work we had a paid account for multiple users and so on, but at home I'm using the light version, the free one.

Zoom works very well and is very stable. I enjoy the fact that it can be used with more than two people, and you can also chat with others during calls.

I would suggest using the solution because it works very well for video conferences.

I'd rate the solution a nine out of ten.

Zoom can be used for virtual meetings.

Zoom is mobile-ready and easy to use.

The security and chat features should improve in Zoom. 

I have been using Zoom for approximately two years.

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

I have not used technical support.

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

There are paid and free personal accounts for Zoom.

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

We primarily use the solution for virtual meetings. 

The solution is stable.

I have found the product to be scalable. 

The interface is great.

The dashboards are user-friendly. 

Its installation is very straightforward. 

I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product. 

The pricing of the product could be lowered a bit.

I've been using the solution for a few years. 

The stability is great. The solution offers good reliability. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution has been good. If a company needs to expand it, it can do so. It's not a problem. 

We have 100 users on the solution currently. 

I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.  

I also use Microsoft Teams.

The initial setup is not complex. It's not difficult. It's pretty simple and straightforward and simple. A company shouldn't have any issues with the initial setup. 

The licensing costs could be a bit better.

The solution is cloud-based, meaning we are always on the latest solution. 

I am satisfied with the solution overall.

I'd rate the solution at a solid eight out of ten.

I'm not sure if I would recommend Zoom to others. I'd likely recommend Microsoft Zoom instead.

We use Zoom for a remote session to support the technology that we sell to the customer, team sessions, and presentations in the company.

The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom.

I have read some news about Zoom being a little bit insecure, but when we never had any issue with it. They can improve by making the sessions more secure.

There are some occasions when Zoom crashes with the antivirus application, but it is easy to resolve.

I have been using Zoom for approximately one year.

The solution is stable.

I have found the solution to be scalable.

We have 10 people in my organization that is using Zoom. We all use it. We do not plan to increase usage.

We previously used WebEx, but for me, the application is too heavy. We needed to close many applications in Windows before we could use WebEx. We also used Microsoft Teams, which I did not like. I felt that the video and the voice were too slow with a lot of latency.

The installation is simple.

We purchased a license for Zoom.

I would suggest those who might be interested in Zoom try out the demonstrations version. The solution is easy to use.

I rate Zoom a ten out of ten.

My primary use case is for virtual meetings. Since this solution is cloud-based, it's always updated to the latest application version. 

One of the most valuable features is the user interface. With every new update, they introduce new useful features. 

Zoom definitely has to be more secure, but I can't think of any anything else to change. 

I have used Zoom for about two years now. 

This solution is stable. 

This solution is scalable. 

I have never contacted technical support. I don't really ever take tech support. 

In my organization, we use Microsoft Teams for official meetings and other events. I have also used Google Meet and, briefly, Cisco WebEx, but I use Zoom the most. I used Cisco WebEx only three or four times because I felt that the other options were more convenient. 

The installation is usually pretty straightforward. 

I implemented this solution myself. 

I use the free version that is available, so I'm not sure what the licensing prices are. 

I rate Zoom a 10 out of 10. I would recommend Zoom to others. I know a lot of people who use Zoom for personal purposes, and a lot of schools and universities have been using Zoom for virtual classes.