I use the solution for personal meetings where I have discussions with outside people.
Owner at a hospitality company with 1-10 employees
Provides good video quality and screen-sharing capabilities
Pros and Cons
- "The solution provides good video quality."
- "Zoom should introduce AI features that allow you to understand a person's emotions."
What is our primary use case?
What is most valuable?
The solution is easy to set up and use. I feel Zoom is stable for the kind of requirement I have. The solution provides good video quality. Zoom has good screen-sharing and presentation capabilities.
What needs improvement?
Zoom should introduce AI features that allow you to understand a person's emotions.
For how long have I used the solution?
I have been using Zoom for many years.
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Zoom Workplace Business
January 2026
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What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at a computer software company with 51-200 employees
Useful for virtual meetings and training sessions where instructors can teach thousands of people
Pros and Cons
- "The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users."
- "The tool could be more user-friendly, especially for finding options to present screens."
What is our primary use case?
I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.
What is most valuable?
The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.
What needs improvement?
The tool could be more user-friendly, especially for finding options to present screens.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
I'd rate Zoom's stability as ten out of ten.
What do I think about the scalability of the solution?
For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.
Which solution did I use previously and why did I switch?
Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.
How was the initial setup?
I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
What other advice do I have?
Overall, I would rate Zoom a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
January 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Lecturer in Computer Science at a university with 51-200 employees
Easy-to-use platform with good scalability
Pros and Cons
- "The product's most valuable features are chat and video streaming."
- "There must be an option to ask permission from the host to record the Zoom meeting."
What is our primary use case?
I use Zoom for scheduling work meeting purposes.
What is most valuable?
The product's most valuable features are chat and video streaming.
What needs improvement?
There must be an option to ask permission from the host to record the Zoom meeting.
For how long have I used the solution?
We have been using Zoom for more than a year. We are using the latest version.
What do I think about the stability of the solution?
I rate Zoom's stability a nine out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.
Which solution did I use previously and why did I switch?
I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.
How was the initial setup?
The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. It is not affordable for small businesses.
Which other solutions did I evaluate?
I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Technical Specialist at a tech services company with 1,001-5,000 employees
Remote engagement solution that offers stability and scalability
Pros and Cons
- "Zoom is interoperable and user-friendly."
- "The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."
What is most valuable?
Zoom is interoperable and user-friendly.
What needs improvement?
It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality.
For how long have I used the solution?
We have used this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution but I am not sure how many users it is possible to have on one call.
How are customer service and support?
The technical support for this solution is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Presales Consultant at a financial services firm with 10,001+ employees
Good communication and performance, but the time limit in the free version should be removed or increased
Pros and Cons
- "The sharing and recording, are the most valuable features of Zoom."
- "Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
What is our primary use case?
I am a pre-sales consultant.
I use the basic features in Zoom, to have conversations with clients, show some presentations, and for sharing. I'm not a very advanced user.
What is most valuable?
The sharing and recording, are the most valuable features of Zoom.
What needs improvement?
If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great.
Whiteboarding would allow me to utilize the screen to draw something, explain, and write something.
For how long have I used the solution?
I have been working with Zoom for two years.
The corporation updates this solution on a regular basis.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
I'm not sure about scalability because I didn't host that many people on it, so I can't really comment on scalability or how well it performs when there are a lot of attendees and sessions. I really don't have the experience.
How are customer service and support?
I have not contacted technical support.
It is maintained by my company; I am a user who does not get involved in the technical aspects.
Which solution did I use previously and why did I switch?
I am exploring Microsoft, but Studio is no longer supported.
I have some experience with Microsoft Teams and Zoom.
I use Teams a lot and prefer it to Zoom simply because I'm more comfortable with it and there's no time limit. I don't need to worry about when my meeting ends.
How was the initial setup?
The initial setup is simple, it's straightforward.
Zoom is maintained by my corporate IT team. I am a user, I use this solution.
What's my experience with pricing, setup cost, and licensing?
What I don't like is the 45-minute time limit on the free subscription. Teams, on the other hand, do not operate in this manner. You can utilize as much use of Teams as you want. There are no time limits in the free version of Teams.
It is included with your Office 365 subscription. If you have Office 365, which everyone does, it is included. You can't use Word, Excel, or PowerPoint without it.
The free version has a time limit, but paid subscriptions are available.
What other advice do I have?
I would rate Zoom a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Stable, easy to use, and useful screen sharing
Pros and Cons
- "The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
- "The chat functionality in Zoom could improve."
What is our primary use case?
We are using Zoom for the standard video communication.
What is most valuable?
The most valuable features of Zoom are its ease of use, screen sharing, and annotations.
What needs improvement?
The chat functionality in Zoom could improve.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom has been fine.
What do I think about the scalability of the solution?
We have approximately 100,000 users using this solution in my organization.
How was the initial setup?
We have all of our software in our company pre-installed.
What about the implementation team?
We have a technical team that does the implementation of our software.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP Product at a tech vendor with 11-50 employees
Reasonable price, easy to install, and works well
Pros and Cons
- "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
- "If anything, the updates could be less frequent."
What is our primary use case?
I am using it for virtual meetings.
What is most valuable?
I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.
What needs improvement?
If anything, the updates could be less frequent.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the scalability of the solution?
We have about 120 users who are using this solution. We don't have any plans to increase its usage.
How are customer service and support?
We connected with them only once.
Which solution did I use previously and why did I switch?
We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.
How was the initial setup?
It took me minutes. That's all.
What about the implementation team?
I can install it on my own. There is no need for a technical person.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. It has a monthly license.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at a consultancy with 51-200 employees
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "Zoom could improve by having more dashboards."
What is our primary use case?
We are using Zoom for meetings.
What is most valuable?
The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
What needs improvement?
Zoom could improve by having more dashboards.
For how long have I used the solution?
I have been using Zoom for approximately three years.
What do I think about the stability of the solution?
I have not had any issues with the stability of Zoom.
What do I think about the scalability of the solution?
We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
How was the initial setup?
The initial setup is very easy, it only takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Zoom.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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