We use Zoom to schedule meetings with internal team members and external partners.
Head of IT department at Monetars
Reliable product with an easy installation process
Pros and Cons
- "The platform has a solid feature for scheduling short meetings worth 30 minutes."
- "They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings."
What is our primary use case?
What is most valuable?
The platform has a solid feature for scheduling short meetings worth 30 minutes.
What needs improvement?
They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings.
What do I think about the stability of the solution?
It is a stable platform. I rate the stability a ten out of ten.
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What do I think about the scalability of the solution?
We have around 11 Zoom users in our organization. We use it from time to time depending on the requirement. I rate the scalability a ten out of ten.
How was the initial setup?
It is easy to deploy and takes five minutes to complete the process. It involves installing the application on the desktop, signing up, and creating a meeting room.
What's my experience with pricing, setup cost, and licensing?
We use the free version of the product. We utilize it only three to four times a month.
What other advice do I have?
The platform provides the easiest way to install or sign up the account. We can then schedule the meeting with an agenda and send an invite email to the attendees. It is a reliable product and offers enough services for our business requirements in terms of productivity.
I advise others to purchase Zoom’s license for unlimited meeting durations. The free version is enough for us, particularly for a spam-free environment with limited internal or external collaborations.
I rate it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lecturer in Computer Science at National College Of Business Administration & Economics
Easy-to-use platform with good scalability
Pros and Cons
- "The product's most valuable features are chat and video streaming."
- "There must be an option to ask permission from the host to record the Zoom meeting."
What is our primary use case?
I use Zoom for scheduling work meeting purposes.
What is most valuable?
The product's most valuable features are chat and video streaming.
What needs improvement?
There must be an option to ask permission from the host to record the Zoom meeting.
For how long have I used the solution?
We have been using Zoom for more than a year. We are using the latest version.
What do I think about the stability of the solution?
I rate Zoom's stability a nine out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.
Which solution did I use previously and why did I switch?
I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.
How was the initial setup?
The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. It is not affordable for small businesses.
Which other solutions did I evaluate?
I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zoom Workplace Business
July 2026
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Technical Project Manager at a tech vendor with 5,001-10,000 employees
High quality video, simple to use, and quick setup
Pros and Cons
- "The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
- "In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."
What is our primary use case?
I use Zoom for virtual meetings.
What is most valuable?
The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.
What needs improvement?
In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.
For how long have I used the solution?
I have been using Zoom for three to four years.
What do I think about the stability of the solution?
We have had some issues with the connection but this could be my ISP and not the solution.
What do I think about the scalability of the solution?
The scalability of Zoom is good.
We have had a lot of users using the solution in the past.
Which solution did I use previously and why did I switch?
I have used Webex and Zoom has better quality.
How was the initial setup?
The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Negócios online
Lots of updates, helpful support, and many features
Pros and Cons
- "The Zoom software is complete and effective, light and secure."
- "With the support of the Zoom software, we had an increase in our ROI of 60%."
- "The next version should include features like conflict resolution and Version Control."
What is our primary use case?
I use Zoom software in my online meetings with clients and for online training sessions, it has helped us a lot. It is great to be able to see everyone in the meeting and engaged, even if they are in a different location than I am, and to be able to share my screen with them and come up with new ideas and solutions. I like being able to record meetings and store them on my computer.
It is very easy to use and has great features like screen sharing and recording. Customer service has been excellent. They are always quick to help us with any issues we have this is safety and efficiency for me.
How has it helped my organization?
Using the Zoom software made it possible to solve many problems we had, especially in business meetings. I don't need to go to the customer or suppliers all the time. I can Zoom in and present products, services, and even budgets. It allows me to continue the meeting, scheduling, etc. Meetings and conversations are always better with Zoom. We reduce the costs that we had before when using other tools. That has the biggest impact on me and my business.
I can integrate Zoom and Youtube when necessary. The Zoom software is complete and effective, light and secure.
What is most valuable?
I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.
This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.
It's excellent software in general, with new updates and new features integrated that would make the software much more complete.
What needs improvement?
It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.
It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.
It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.
For how long have I used the solution?
I use the Zoom software for about four years between two or three times a week. Now, I use it more than ever.
The software has revolutionized the method of how online meetings are done in an efficient way, through the Zoom software we can connect many people at the same time, I like to make presentations, and in the most important work meetings, Zoom has been very important for everyone.
Zoom software is safe and it is complete software for all audiences. We can turn off the microphone and authorize whoever wants to speak. We can make videos, have chats, and we can also record meetings. These are among the many features that we have in the Zoom software. We like that access to a room is only possible with the permission of the room host.
The support has been excellent the response is very fast. We can integrate with other live streaming tools. This is interesting!
How are customer service and support?
Support is excellent, fast, and effective.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I haven't used anything else, however, I did research and compared the Zoom software to Google Meet and Zoom fared better in every respect.
How was the initial setup?
We used an internal team and support to set up Zoom. All were very excellent and efficient.
What was our ROI?
With the support of the Zoom software, we had an increase in our ROI of 60%.
What's my experience with pricing, setup cost, and licensing?
The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.
Which other solutions did I evaluate?
Google Meet was an option.
What other advice do I have?
I recommend this product to all entrepreneurs. It will make your company and business much more scalable and organized.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Manager at Course5 Intelligence
Simple to install, but the stability and security could be improved
Pros and Cons
- "The initial setup is straightforward."
- "The voice quality could improve, and there are issues with the background."
- "Stability is always an issue with Zoom."
What is our primary use case?
We are a market research firm.
We use Zoom for a few instances.
I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.
It would be 70% to 30%.
How has it helped my organization?
What needs improvement?
It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.
I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.
I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.
Its background does not function properly.
Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.
For how long have I used the solution?
I have been working with Zoom for three and a half years.
I'm not sure what version it is, but I recently updated to the latest version of Zoom.
What do I think about the stability of the solution?
Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.
What do I think about the scalability of the solution?
When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.
That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.
Which solution did I use previously and why did I switch?
I have some experience with CloudEndure Disaster Recovery.
I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.
We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.
We are using Microsoft Teams and Zoom. We primarily use Teams for communication.
When compared, I believe Microsoft Teams is more stable than Zoom.
With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook.
When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
There are both free and paid versions available.
Which other solutions did I evaluate?
I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.
What other advice do I have?
We had a business relationship with Zoom, we were partners.
I would rate Zoom a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Solutions Architect at a healthcare company with 10,001+ employees
Ability to share content is great and I appreciated the high level of audio quality
Pros and Cons
- "The ability to share content is a great feature."
- "The audio quality was fantastic most of the time and I found it very user-friendly."
- "Extra security would be a good added feature."
- "Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers."
What is our primary use case?
I use this solution for chat, video calls, meetings, basically for any interaction with people. I'm a network architect.
What is most valuable?
Sharing content is a great feature. The audio quality was fantastic most of the time and I found it very user-friendly.
What needs improvement?
Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers. There is always the possibility of meetings being hijacked or encryption going to China. It would also be helpful to have more control over who attends meetings. An additional feature I'd like to see would be a whiteboard which would be very productive for some of our meetings.
For how long have I used the solution?
I've been using Zoom for many years.
What do I think about the stability of the solution?
The stability is pretty impressive, especially taking into account the huge growth of the user community.
Which solution did I use previously and why did I switch?
We previously used Skype but switched to Zoom because of the features and better quality.
How was the initial setup?
The initial setup was very simple, it was automatically installed on my laptop.
What other advice do I have?
I rate Zoom nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Stable, easy to use, and useful screen sharing
Pros and Cons
- "The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
- "The chat functionality in Zoom could improve."
What is our primary use case?
We are using Zoom for the standard video communication.
What is most valuable?
The most valuable features of Zoom are its ease of use, screen sharing, and annotations.
What needs improvement?
The chat functionality in Zoom could improve.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom has been fine.
What do I think about the scalability of the solution?
We have approximately 100,000 users using this solution in my organization.
How was the initial setup?
We have all of our software in our company pre-installed.
What about the implementation team?
We have a technical team that does the implementation of our software.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Free to use, reliable, and is easy to install
Pros and Cons
- "I don't have any issues with the scalability of Zoom."
- "Zoom is a very nice product, and we use it regularly."
- "The interface could be more user-friendly."
What is our primary use case?
I use Zoom for video calls and meetings.
What is most valuable?
Zoom is a very nice product, and we use it regularly.
What needs improvement?
The interface could be more user-friendly.
For how long have I used the solution?
I have been working with Zoom for the last three years.
What do I think about the stability of the solution?
Zoom is a stable product.
What do I think about the scalability of the solution?
I don't have any issues with the scalability of Zoom.
We have more than 5,000 users in the organization.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
We are not working with any ESB solutions, we use RegData.
I work for an organization that has several teams. Each team works with several products.
Personally, I use Zoom, Teams, and Webex on my laptop or MacBook.
How was the initial setup?
It is easy to install.
It takes a normal amount of time to download.
What about the implementation team?
I was able to complete the installation myself.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees required.
What other advice do I have?
If the time comes, I would recommend this solution to others who are interested in using it.
I would rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a tech services company with 10,001+ employees
Good communication, reliable, and easy to download
Pros and Cons
- "The performance is good."
- "We are satisfied with this solution, it's good."
- "In the next release, I would like to see better security."
What is our primary use case?
We are service providers. If a client has some of those licenses, they will arrange for a Zoom meeting. We share whatever storage the clients have, but we do not purchase storage.
Zoom is used for video communication.
What is most valuable?
The performance is good.
We are satisfied with this solution, it's good.
What needs improvement?
Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.
In the next release, I would like to see better security.
For how long have I used the solution?
I have been working with Zoom for three years.
It is dependent on what the client does on their end in terms of deployment.
What do I think about the stability of the solution?
We haven't had any problems with Zoom in our limited use.
What do I think about the scalability of the solution?
We have not had any issues with the scalability of Zoom.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Jaeger, Teams, and Grafana are the tools used in the company for remote monitoring.
We use a variety of operating systems, including Linux, Unix, and Windows.
We also use the network storage for office purposes and I personally use Google Drive, iPhone, and iCloud.
I don't work with the Enterprise edition; instead, I use the open edition.
How was the initial setup?
It doesn't require installation, we use a link, but sometimes we have to download from the browser. This process is straightforward.
What about the implementation team?
I was able to complete this process myself.
What other advice do I have?
I would recommend Zoom to anyone who is thinking about using it.
I would rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Director at Berlitz
Great for delivering online language lessons
Pros and Cons
- "The ability to record our online language lessons is great and helps our students"
- "The features I find most valuable are its simplicity to use and we use the recording functionality within meetings, which helps students who may have missed a lesson for some reason, as they can then pick up via the recorded session."
- "Our licensing model prevents us from switching off the meeting recording functionality"
- "Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration."
What is our primary use case?
We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom.
What is most valuable?
The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.
One other key feature for us is the centralized management of Zoom, our administration team finds this very useful.
What needs improvement?
When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client.
What do I think about the stability of the solution?
The Zoom software product is very stable.
What do I think about the scalability of the solution?
Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.
How was the initial setup?
I find the initial setup of Zoom very easy to follow and install.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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