Name: Zoom Workplace Business
Brand: Zoom Video Communications
Rating: 4.2 (234 reviews)

Student at a university with 1,001-5,000 employees

May 5, 2025

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Using various features enhances user engagement while call duration improvements are needed

Pros and Cons

"I would recommend Zoom to others because everyone knows and uses it."

"The stability of Zoom could be improved. I would rate its stability as a seven out of ten."

What is our primary use case?

I use Zoom for pretty much everything, including school activities, meetings, and other general purposes.

What is most valuable?

Some of the valuable features of Zoom include screen sharing, background blurring, hand raising, and in-chat messaging.

What needs improvement?

One area for improvement would be the length of the free calls.

For how long have I used the solution?

I have used Zoom for about a year.

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Zoom Workplace Business

April 2026

Free Report: Zoom Workplace Business Reviews and More

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What do I think about the stability of the solution?

The stability of Zoom could be improved. I would rate its stability as a seven out of ten.

What do I think about the scalability of the solution?

I have used Zoom for just smaller meetings.

How are customer service and support?

I don't deal with their customer support.

How was the initial setup?

The initial setup of Zoom is straightforward.

Which other solutions did I evaluate?

I barely use Google Meets, Hangouts, WebEx, or any of those.

What other advice do I have?

I would recommend Zoom to others because everyone knows and uses it. Overall, I would rate Zoom a seven out of ten because it is convenient for its widespread use and has useful features.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

O男

Otokozawa 男沢

Works at addd Inc.

Apr 20, 2026

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Reliable meetings have improved global communication with clear audio and live transcripts

Pros and Cons

"The best feature in Zoom Workplace Business is the stability of the audio."

"I would like the price to be a bit lower."

What is our primary use case?

Zoom Workplace Business is used primarily for global meetings. We use Zoom Workplace Business for meetings with overseas companies and also for meetings with domestic companies.

What is most valuable?

The best feature in Zoom Workplace Business is the stability of the audio. The audio remains connected without any interruptions over Wi-Fi. Additionally, there is the recently added transcription feature, which provides specific benefits. During English-language meetings, when it is difficult to catch what is being said, I can read the English text, which makes it much easier to understand.

Zoom Workplace Business has a positive impact on our company in terms of video functionality. We hardly ever use video, but we use it when sharing PowerPoint presentations. Sharing PowerPoint has changed work efficiency and communication, as there is a significant advantage in being able to have conversations based on the same document.

What needs improvement?

I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.

For how long have I used the solution?

Our company has been using Zoom Workplace Business for about five years.

What was our ROI?

Results or numbers have not been specifically quantified.

What other advice do I have?

Sometimes I struggle a bit when logging in. I would rate Zoom Workplace Business eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 20, 2026

Buyer's Guide

Zoom Workplace Business

April 2026

Free Report: Zoom Workplace Business Reviews and More

Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

DOWNLOAD NOW

893,164 professionals have used our research since 2012.

HardikShah3

Senior Manager at Morgan Stanley

Apr 23, 2025

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Ensures smooth operations and reliable group communication

Pros and Cons

"Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people."

What is our primary use case?

I primarily use Zoom for business meetings.

What is most valuable?

Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people. The application consistently functions without glitches. Compared to Microsoft Teams, Zoom provides smoother operation. The audio on Teams sometimes fails, requiring reconnections. Zoom offers breakout rooms which are a beneficial feature. AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.

What needs improvement?

Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost. A timer feature could also be beneficial, allowing users to keep track of meeting durations.

For how long have I used the solution?

I have been using Zoom for more than five years, starting from the pandemic.

What do I think about the stability of the solution?

Zoom consistently operates smoothly without any glitches, providing a reliable experience in both one-on-one and group meetings.

What do I think about the scalability of the solution?

I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.

How are customer service and support?

On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.

How would you rate customer service and support?

Neutral

What other advice do I have?

Zoom doesn't experience the issues that Microsoft Teams does with audio. I give Zoom a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

Apr 17, 2025

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Flexibility and clarity have improved remote meeting experiences

Pros and Cons

"I would recommend Zoom to others because it's easy and serves its intended purpose well."

"In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound."

What is our primary use case?

We used to use Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.

What is most valuable?

Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.

What needs improvement?

In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.

For how long have I used the solution?

I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.

What do I think about the stability of the solution?

I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.

What do I think about the scalability of the solution?

I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.

How are customer service and support?

I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use Zoom at our company, but we have since switched over to Teams.

How was the initial setup?

The initial setup of Zoom is easy. It has definitely been made easier than it used to be.

Which other solutions did I evaluate?

I am looking for software programs like Scion and Count for my work.

What other advice do I have?

I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Venus Sosa Iglesias

Student at a university with 201-500 employees

Feb 28, 2025

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Enables remote collaboration and interactive webinars with valuable features

Pros and Cons

"I recommend Zoom for its ability to host webinars and collaborative tools."

"Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings."

What is our primary use case?

I have used Zoom for work and school, mostly for team meetings and online classes. It ranges from small meetings with three to four people to larger gatherings with up to one hundred participants.

What is most valuable?

Zoom is a very handy tool to give lectures online and to have meetings remotely. I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable. It supports hosting webinars with multiple attendees, and with good internet connectivity, I can have my camera and speaker on, collaborate on projects, and provide assistance to others.

What needs improvement?

Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings. Additionally, links shared in the chat do not always work properly, which can be frustrating.

For how long have I used the solution?

I have had experience with Zoom for several years.

What do I think about the stability of the solution?

Zoom's performance is contingent on internet connectivity. If the internet is good, it functions well, but issues arise with poor connectivity.

What do I think about the scalability of the solution?

I cannot definitively say whether stability issues are due to Zoom or poor internet quality, especially in larger meetings.

How are customer service and support?

I have not reached out to customer service to solve anything. When glitches occur, usually someone else is presenting, and they handle the reports.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Zoom is straightforward. You need to open an account, invite participants via email, provide a meeting ID, and share the meeting link with anyone joining.

What's my experience with pricing, setup cost, and licensing?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

Which other solutions did I evaluate?

I have less experience with Teams but have used it for some meetings. It seems to lack remote access capabilities compared to Zoom.

What other advice do I have?

I recommend Zoom for its ability to host webinars and collaborative tools. The experience may differ with corporate accounts that offer unlimited access. I would rate the overall solution a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Laura Wooten

Director at a consultancy with 11-50 employees

Apr 21, 2025

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Handles various meeting types seamlessly with valuable features like AI note-taking and privacy options

Pros and Cons

"Zoom has become a straightforward solution and is valuable for various meeting types."

"It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens."

What is our primary use case?

I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.

What is most valuable?

I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.

What needs improvement?

Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.

For how long have I used the solution?

I have experience with Zoom since around 2018, prior to the COVID pandemic.

What do I think about the stability of the solution?

On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

What do I think about the scalability of the solution?

Zoom is scalable and can handle both small and large meetings.

How are customer service and support?

I have never reached out directly to their support but have used online resources and community support for troubleshooting.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.

How was the initial setup?

The initial setup of Zoom is straightforward though it's been a long time since I did it.

What other advice do I have?

Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Kelly Elam

Senior Enterprise Account Executive at a tech company with 51-200 employees

Apr 11, 2025

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Intuitive interface streamlines scheduling and collaboration with reliable video and audio quality

Pros and Cons

"The best features of Zoom include its ease of use due to an intuitive interface, which makes it suitable for both personal and professional use."

What is our primary use case?

I use Zoom for all of my sales calls, whether they are intro calls or presenting and doing a demo. I also use it for screen sharing.

What is most valuable?

The best features of Zoom include its ease of use due to an intuitive interface, which makes it suitable for both personal and professional use. Features such as screen sharing and breakout rooms enhance meeting experiences, especially for large groups. The waiting room feature is beneficial for external participants. Additionally, Zoom often delivers reliable video and audio quality, even with many participants, and integrates seamlessly with Google Calendar. This allows me to add or update Zoom conference details easily, which improves scheduling efficiency.

What needs improvement?

There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions. This could include generating follow-up emails and providing sales insights to make Zoom a more comprehensive tool.

For how long have I used the solution?

I have been using Zoom for many, many years.

What do I think about the stability of the solution?

Zoom is stable.

Which solution did I use previously and why did I switch?

In the past and at my current company, I have used Microsoft Teams and Google Meet. I prefer Zoom for its ease of use, screen sharing, and performance, which I find better than the other two.

What was our ROI?

In terms of ROI specific to my role, Zoom definitely saves time and makes my work more efficient.

Which other solutions did I evaluate?

I did not choose Zoom for my organization, but it was in use before I joined. In the past, I have tried Google Meet as well as Microsoft Teams.

What other advice do I have?

The advice I would give others using Zoom is to be aware of all its features and functionality related to its intuitive interface, like screen sharing and the ability to do breakout rooms. Before a call, always test it out, especially if you're screen sharing or have a large audience. Additionally, I rate the overall solution an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Ariel Lindenfeld

VP Product at PeerSpot

Mar 5, 2025

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Efficiently connects remote teams through seamless meetings

Pros and Cons

"Zoom is easy to set up meetings, and the features work well."

"Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time."

What is our primary use case?

We use Zoom for video conferencing, video calls, internal, and external meetings. It is a mix of internal team meetings and external client calls.

What is most valuable?

Zoom is easy to set up meetings, and the features work well. The audio and video quality is pretty good, depending on the internet connection. The screen-sharing feature works effectively, and I like how if someone else from our organization joins, we don't need to admit them via the waiting room; they just join automatically. It makes it easier to work with people remotely or in a hybrid setup.

What needs improvement?

Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time.

For how long have I used the solution?

I have been using Zoom for five to seven years.

How are customer service and support?

I don't really use customer support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

At some point, we used WebEx. We switched from WebEx to Zoom for better technology and a better job with video quality streaming.

How was the initial setup?

The initial setup was straightforward.

What was our ROI?

Zoom saves time because we can do more virtual meetings.

What other advice do I have?

I would advise others to just go for it. I like Zoom, but I believe everything could be improved. Anything could be improved, meaning no solution is perfect. I would rate Zoom an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.