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OğuzKalaycı - PeerSpot reviewer
system engineer at a recruiting/HR firm with 5,001-10,000 employees
Real User
Top 5Leaderboard
Apr 19, 2024
Useful for collaboration within the team and provides better video quality compared to other products
Pros and Cons
  • "The screen-sharing capabilities are very good."
  • "The price must be improved."

What is our primary use case?

We use the solution for our daily meetings.

What is most valuable?

Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.

What needs improvement?

We want to use the tool for webinars, but the license is very expensive. The price must be improved.

For how long have I used the solution?

I have been using the solution for two years.

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January 2026
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What do I think about the stability of the solution?

The stability is perfect. I rate the stability a nine out of ten. The placement of some of the options on the screen can be improved.

What do I think about the scalability of the solution?

I rate the tool’s scalability a nine out of ten. We have approximately 100 users, including managers, engineers, and developers. We use it regularly.

How was the initial setup?

The setup is straightforward. The solution can be installed in a minute. We just have one file for installation. We can install it easily.

What was our ROI?

The solution helps us conduct remote meetings quickly.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee.

What other advice do I have?

I will recommend the product to others. The tool is very useful for daily meetings. It is a very good product. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ian Wilkie - PeerSpot reviewer
Voice Design at a tech vendor with 10,001+ employees
MSP
Top 20
Apr 17, 2024
Has slide sharing and breakout room feature but business world adoption is lower compared to Teams
Pros and Cons
  • "I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
  • "The main issue with Zoom is its adoption in the business world compared to platforms like Teams."

What is our primary use case?

I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.

What is most valuable?

I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.

What needs improvement?

The main issue with Zoom is its adoption in the business world compared to platforms like Teams.

For how long have I used the solution?

I have been working with the product for five years.

What do I think about the stability of the solution?

I haven't faced any issues with the tool's stability.

Which solution did I use previously and why did I switch?

Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.

What's my experience with pricing, setup cost, and licensing?

I use the tool's free version.

What other advice do I have?

I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
January 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Senior Network Associate at a financial services firm with 201-500 employees
Real User
Top 5Leaderboard
Apr 12, 2024
Facilitates easy communication and secure remote meetings without any hindrance
Pros and Cons
  • "I like Zoom's breakout session feature."
  • "I would like to see Zoom integrated with other third-party services."

What is most valuable?

I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.

What needs improvement?

I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.

For how long have I used the solution?

I have been using Zoom since 2019.

What do I think about the stability of the solution?

Zoom is a very stable solution.

What do I think about the scalability of the solution?

Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.

How was the initial setup?

Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.

What about the implementation team?

After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.

What was our ROI?

With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.

What other advice do I have?

Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.

Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pre - Sales Consultant at a tech vendor with 10,001+ employees
Real User
Top 20
Apr 9, 2024
Helps to conduct daily conferences, planning meetings, and other necessary work-related discussions
Pros and Cons
  • "Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient."
  • "I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously."

What is our primary use case?

I use the tool daily as a project manager. I conduct scrum calls for my team, which are spread across multiple locations and geographies. I host daily conferences, planning meetings, and other necessary work-related discussions via Zoom. Additionally, we hold review meetings with the product managers. These sessions involve video conferences with the product managers as well.

What is most valuable?

Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient. 

The screen sharing and whiteboarding features are particularly valuable. We utilize whiteboarding when someone needs to explain something remotely. It allows for the quick creation of visual aids and animated views. Additionally, the seamless recording feature is highly beneficial.

The tool's security features are good. There is no overlapping of any other calls with this call. Many security features are enabled, like for the call you are hosting. If it coincides with some other meeting, Zoom allows us to prevent other persons from joining this meeting and then deal with it. So there are specific options for that, which is quite helpful. Sometimes, we run over time, and we may not have the time to onboard new participants. The tool automatically pushes them into a separate meeting group. They understand that we are busy on a separate call and are not disturbed by the current meeting.

What needs improvement?

I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously.

For how long have I used the solution?

I have been working with the product for two and a half years. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate Zoom as a nine point five out of ten regarding scalability. It's highly scalable and seamless, with minimal hiccups compared to other platforms like Teams, where there might be some integration lag. Currently, more than 10,000 users are using Zoom in our company. As of now, we don't have plans to increase usage further,

How are customer service and support?

I haven't had the opportunity to contact Zoom's tech support because everything has been running smoothly. Our organization has a separate team that handles Zoom requests, and they interact with it's proprietary support team on our behalf. So far, I haven't encountered any issues requiring me to contact them.

Which solution did I use previously and why did I switch?

Apart from Zoom and Microsoft Teams, Google Meet is another option we considered in our company. However, we ultimately chose Zoom because it was already adopted by our organization, and it integrates well with Outlook and Slack, which we heavily rely on for communication.

How was the initial setup?

I rate the solution's deployment a ten out of ten. Microsoft Teams is more difficult to install than Zoom. Zoom's mobile setup is also easy. Deployment takes five to ten minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is reasonable. I think we get discounts as an organization. 

What other advice do I have?

Due to its whiteboard features, I recommend Zoom for remote working. I rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Saurabh Bhansali - PeerSpot reviewer
Head of IT at a wholesaler/distributor with 1,001-5,000 employees
Real User
Top 5
Apr 4, 2024
Secure, has helpful features, and enables users to communicate with colleagues from all over the world
Pros and Cons
  • "The product quality is very good."
  • "The tool must enhance the features it provides."

What is our primary use case?

We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.

What is most valuable?

The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.

What needs improvement?

The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.

For how long have I used the solution?

I have been using the solution for more than three years.

What do I think about the stability of the solution?

The tool’s stability is very good.

How was the initial setup?

The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It costs $15 a year.

Which other solutions did I evaluate?

Zoom and Webex are good products.

What other advice do I have?

I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1819068 - PeerSpot reviewer
Director at a consultancy with 1,001-5,000 employees
Real User
Top 20
Mar 6, 2024
Easy to use and has a good screen-sharing feature, but setting up and understanding the tool takes time
Pros and Cons
  • "The product is easy to use."
  • "Setting up and understanding the tool takes time."

What is our primary use case?

I use the solution for meetings, leadership coaching, and leadership development. Sometimes, I use it for setting up team meetings and progress meetings for projects.

What is most valuable?

If we're leading groups, we can set up the tool for different environments. We can use the product for communication, presentation, and integration. The screen-sharing feature is easy to use. It is very helpful. We must be careful about what we are sharing. It also depends on the user of the tool, how they set it up, and the quality of the person using it. The product is easy to use. I’m happy with the solution for general use.

What needs improvement?

Initially, it takes a little time to figure out how to set up the tool for screen sharing and collaboration. Setting up and understanding the tool takes time. The product must provide more information to protect the users. They must know when they are visible and have a clear view when they are on.

Before the screen sharing starts, the product must confirm with the user whether they want to share their data, documents, or the screen. There must be more reminders. It might be annoying for some people, but it would help protect the privacy of the users.

For how long have I used the solution?

I have been using the solution for some years.

How was the initial setup?

It was not difficult to initially set up the tool.

Which other solutions did I evaluate?

Microsoft Teams is a more professional environment. It is useful for normal meetings and quick communications on a day-to-day basis in a professional environment. It is good. It is a little bit more complex and has a little bit more options than Zoom. It needs more qualified people who are used to working in a complex environment.

What other advice do I have?

I work internationally. I have international contacts in Germany, Switzerland, and the Netherlands. It's a normal tool I use. I use it two times a month. If we have good communication around it and good preparation, the tool is quite good to use. I have technical experience. I have worked in many environments, so I do not hesitate to try and figure it out. Overall, I rate the product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
WaleedKhan - PeerSpot reviewer
IT manager at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Apr 23, 2024
Is user-friendly and offers multiple features that are helpful for businesses
Pros and Cons
  • "The product's initial setup phase was easy."
  • "Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."

What is our primary use case?

I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.

What is most valuable?

Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.

What needs improvement?

Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.

For how long have I used the solution?

I have been using Zoom for four to five years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine to ten out of ten.

More than 80 people in my company use the product.

The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.

Which solution did I use previously and why did I switch?

I have used Google Meet, but its video and sound quality were very different from what Zoom offers.

How was the initial setup?

The product's initial setup phase was easy.

During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.

The solution is deployed on an on-premises model.

The solution can be deployed in a couple of minutes. You just have to download and install it.

What about the implementation team?

I can take care of the product's deployment myself.

What was our ROI?

The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.

What's my experience with pricing, setup cost, and licensing?

The tool's paid version is not that expensive. You need to pay 150 USD per year.

The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.

What other advice do I have?

The product's screen-sharing capabilities are perfect.

I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.

The product's security features are good.

I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Investment Banking Associate at a tech services company with 1,001-5,000 employees
Real User
Top 20
May 5, 2025
Effective meetings and team coordination through seamless video calls and recording features
Pros and Cons
  • "Zoom is a very reliable solution."
  • "Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code."

What is our primary use case?

I mainly use Zoom for client communication and team management. I do not use it on a daily basis, but rather for team meetings, which occur more than once every two weeks. I primarily use it for video calls and meetings.

What is most valuable?

The recording feature in Zoom is particularly helpful for cases where some team members miss a meeting. The ability to create different rooms is useful for team building and building management.

What needs improvement?

Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code. Additionally, it would be beneficial if file sharing was improved.

For how long have I used the solution?

I have been using Zoom for nearly four years.

What was my experience with deployment of the solution?

Deploying Zoom did not take a lot of time. I am not quite sure about the exact time, but it was within an hour.

How was the initial setup?

I would rate the initial setup of Zoom a nine out of ten. It was easy to integrate, although there was sometimes difficulty in sharing information or links. Otherwise, the setup was quite easy.

What other advice do I have?

I rate Zoom ten out of ten. Zoom is a very reliable solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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