Zoom Workplace Business Reviews

Zoom has better connectivity and the failure ratio is less compared to Webex and GoToWebinar. The base infrastructure is robust. The latency is very good. That is why the tool is pricey. The vendor provides hosting and poll features. Zoom is a complete product. It has a good security layer. Every platform has its own security layer to ensure that the data and broadcast are restricted and relayed to only the registered participants. Anyone can easily handle the solution. It is easy to learn.

The solution is pricier than its competitors.

We have been using Zoom for internal and client calls.

Since we work with clients, we have around 100 to 200 users.

We contacted the support team for some activation with Brevo. We wanted to integrate the Brevo platform with events or webinars. The support structure is good. The team replies within a short duration and tries to answer our queries.

We extensively depend on GoToWebinar and Webex. Zoom is a little costlier than GoToWebinar and Webex. Zoom and Webex have very good security layers. RingCentral has a very good suite including in-house messaging and IP phone call features that enable users to get a private number for their organization.

It would be better if people started with Webex. If we need to do more than 10 to 15 webinars a month, we can choose Zoom. If we have fewer events and one or two webinars in a month, we can choose GoToWebinar or other tools like RingCentral. Zoom is better for the internal purposes of a company. Webex or other platforms are better suited for external clients. Overall, I rate the product a nine out of ten.

The video quality has improved a lot since we first started using Zoom. There were some issues in the beginning, but many of them have been sorted out now. The company's history is evolving; many improvements were made when Zoom first became the go-to for helping people do remote meetings. The audio quality has also improved. We had big issues at the beginning where the audio would either stutter or you couldn't hear someone.

Zoom helps you to share your screen and allows someone to take remote control during Zoom meetings. Compared with other platforms like Teams and Webex, it's on par.

One of the key features is the transcription function. Zoom can automatically transcribe the conversation and save it once it's complete. Also, the conversation recording can be done automatically, stored, and referenced later. So if someone took a call, spoke to someone, and said, 'I told them this and this,' I, as an admin, can go in and listen to that recorded conversation, validate that point, and have a little bit of the transcript to review.

The solution could be cheaper.

I have been using Zoom for a couple of years.

We've had a couple of issues. Sometimes, the phones drop out or upgrade the handset during a period of time, and then that handset is unavailable until the update is complete. There could be configuration issues. 

25 users use Zoom daily, particularly technicians who perform on-site tasks. Their Howell phone serves as their primary communication tool. For internal calls received via the Zoom app, they promptly respond. Similarly, if a salesperson is on-site and an incoming call rings the office number while no one is present, they will likely answer and represent the company. Zoom is extensively used and is a vital tool within the business, upon which they heavily rely.

Microsoft Teams is an alternative. People would have an Office 365 subscription and pay for Teams anyway. Many customers use Microsoft Teams because they're already paying for the license to use Outlook or Office.

The initial setup is straightforward but requires time, depending on your setup. We use Zoom for our phone calls. We will go through the steps to record the answering of the call and the options and then address any doubts. If you're going to set it up, you need to invest at least half a day to a day to configure all that stuff and have it work. Once you do it, it's done. You don't have to do it again. It is pretty easy to navigate and configure. You don't need to reference many manuals or instructions to achieve that.

They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's still technically under the same license. You can be at an office, use a desk phone, and then leave the office while still running the Zoom app on the phone using the same license.

Zoom has a high price point. Newer alternatives are coming with low prices.

If you want to start up quickly and get everything configured, Zoom is a good option. If you're a new startup or business and need a business line with an operator and all the backing of a company that answers phones and can send you to different extensions, Zoom is a good option to pick up and deploy quickly.

People within the office can participate in normal phone calls and answer the office number even though they work remotely from home. Zoom facilitates that quite well. They can run it directly on their phone; they don't need the handset at the desk connected to the back end.

Overall, I rate the solution a seven and a half out of ten.

I primarily use Zoom for video networking calls. I frequently join Zoom calls, Google calls, and other platforms when needed. As a professional, I am often on different Zoom and Google calls.

Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen. It allows for video and audio switching, and meetings can be segmented into breakout rooms for smaller group interactions. These features significantly enhance its utility as a conferencing tool.

There is room for improvement in Zoom, though I cannot pinpoint specifics. Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes.

When there is a large number of people in a call, the stability can become an issue, which might be attributed to either network or software. However, it's often tied to network bandwidth rather than Zoom's software.

Up to three hundred participants can join without significant issues. Larger numbers may require more specific examination regarding stability.

I also use Google Meet, which is available for free.

Zoom installation is straightforward, and even those unfamiliar with the software should not find it challenging to install.

I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.

I use both Zoom and Google Meet.

Zoom performs well and does what users expect. It can be rated an eight out of ten. It fulfills its purpose efficiently without significant issues.

I haven't used Zoom for personal meetings, but we used to use it at my university. A few of our clients also use Zoom, so they connect with us through it. I have a bit of experience with Zoom, but I haven't used it extensively.

I haven't been using Zoom in my organization. A few of our clients also use it.

Just for online classes. I think we can skip the interview for Zoom because I haven't used it for anything other than online classes.

Overall, the UI was fine. Performance was fine. Everything was good. I had no problems for the time I was using it.

Maybe the UI could be improved a bit. Plus, it would be helpful if all the chat history was maintained, even between calls. If I'm chatting during a call, I'd like that chat to be available later.

Zoom have some control over the number of users who can interact at a single time, but I'm not sure about the specifics.

I have experience with this product. 

It is a stable product. I haven't faced any issues. Maybe our network stability was the issue sometimes. But Zoom itself is always stable.

I've been in a call with around a thousand students. So, it was quite scalable.

I haven't used Zoom's tech support. 

We use Teams professionally. Personally, I've only used Zoom a couple of times.

I still prefer Teams because I'm used to it. Teams is the perfect solution if you want to collaborate on an enterprise level. I don't know if it's more expensive than Zoom, but overall, I love Teams.

I think using Teams makes more sense for me. I can create a group there, and I have access to all the tabs. Teams are better for meetings.

Zoom setup is pretty much straightforward. I've always used Zoom through Chrome, so we didn't need to deploy it. But the overall cloud setup wasn't a challenge. It's very straightforward.

There was just one guy who has to create the calls and pay the bill. Just a single admin.

Everything was fine. But I would rate it a six out of ten.

I receive Zoom meeting invites from others. A few years ago, I set up an account but didn't use it much.

We maintain a hybrid work environment, and Zoom makes collaboration easier. 

What I like most about Zoom is its simplicity and functionality. 

It also works well here in Nigeria, even when internet connectivity isn't great.

The video quality is good. The security features are good.

The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.

For me, the only thing I'd suggest is to make the pricing more affordable.

I've been using Zoom on and off for maybe three or four years.

It's very stable.

It is scalable as well. We don't actually subscribe to Zoom. We mainly use it to attend meetings but not to set them up.

While everyone in our organization (which is less than ten people) has Zoom installed, we don't use it to host meetings ourselves.

I've been working with virtual meeting platforms like Webex.

I've mostly used Google Meet and Microsoft Teams recently. But I've also used Webex in the past.

I also used Zoho once.

For screen sharing and presentations, I actually prefer Google Meet, followed by Zoom. Microsoft Teams can be a bit more challenging, especially if your internet connection isn't strong.

I mainly installed Zoom because it was very popular.

The installation was straightforward and didn't take long. If you're downloading the app and setting everything up for the first time, it should take about five to ten minutes.

If you have short meetings and don't need many advanced features, like extra storage, you might not have to pay for a license. It really depends on your specific needs.

Overall, I would rate it an eight out of ten. It's a user-friendly product. It's a good choice if you sometimes need to use it where internet connectivity isn't the strongest.

It's a good product, and I would highly recommend it – especially because it works well even with less reliable internet connections.

Most collaboration tools share common features. Recently, Zoom has increased the number of concurrent users for collaborative purposes. Previously, the limit was 50, but now it's 10,000. You can host multiple thousand people with a licensed or free version. This is beneficial because both teams and individuals can use the service. Zoom has aimed to cater to both corporate sectors, where licences are prevalent, and individuals who may be using the free version, such as students, faculty, or small to medium enterprises.

The video quality and stability of Zoom are good, but they depend on the communication network and backbone infrastructure. Sometimes, when we use Zoom and don't have a good backbone facility, there can be issues. Zoom provides different background screen functionalities for privacy protection. These are standard functions worldwide. You can opt for new backgrounds, customise settings, and establish privacy preferences. In terms of collaboration and reviewing, Zoom offers standard features similar to other collaboration tools.

Zoom has frequent updates, occurring every week or twice a week. This poses a significant issue because sometimes when we attempt to initiate a call, the system begins an upgrade process, taking at least 30 seconds and sometimes up to two minutes. This unscheduled upgrade can be inconvenient for users, as they must wait for the update to complete.

When users who don't have the plugin available, they sometimes encounter difficulties using the browser-based system. They don't need to download any additional applications for the purpose of meeting. Zoom should invest more in this area.

Secondly, the primary target customers are the enterprise or business sectors, rather than students. Microsoft is heavily targeting the business sector. However, if these users eventually adopt Zoom for educational purposes, they will need to use the same application.

I have been using Zoom for 3-4 years. We are using this latest version of the solution.

The product is stable.

I rate the solution’s stability an eight out of ten.

The solution’s scalability is high. if you record everything, It's encrypted. It is in the Oracle database, which is a piece of mind for me that my communication, my recording should not be. Security breach should not be there. I can set all the security parameters accordingly.

200+ users are using this solution. We are using two hours a day.

I rate the solution’s scalability a seven out of ten.

We used the Microsoft team because it is built-in hardware and is easy to manage.

The initial setup is easy and takes very little time since It is a simple configuration. Zoom has a backend agreement with Oracle. Oracle is managing end-to-end infrastructure and cloud services of Zoom. Any user can deploy the solution depending on their expertise.
It is managed or maintained by Oracle and Zoom itself but on the client side, updates are a bit annoying.

Overall, I rate the solution an eight out of ten.

We use the solution for our daily meetings.

Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.

We want to use the tool for webinars, but the license is very expensive. The price must be improved.

I have been using the solution for two years.

The stability is perfect. I rate the stability a nine out of ten. The placement of some of the options on the screen can be improved.

I rate the tool’s scalability a nine out of ten. We have approximately 100 users, including managers, engineers, and developers. We use it regularly.

The setup is straightforward. The solution can be installed in a minute. We just have one file for installation. We can install it easily.

The solution helps us conduct remote meetings quickly.

We pay a yearly licensing fee.

I will recommend the product to others. The tool is very useful for daily meetings. It is a very good product. Overall, I rate the product a nine out of ten.

I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.

I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.

The main issue with Zoom is its adoption in the business world compared to platforms like Teams.

I have been working with the product for five years.

I haven't faced any issues with the tool's stability.

Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.

I use the tool's free version.

I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.