Zoom Workplace Business Reviews

Zoom is one of the products that we use for meetings. We use it for internal partners, customers, and everyone that doesn't have a different preferred meeting platform.

The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPointr or sharing videos, it works really well. I have had good success with sharing videos.

The integration with Outlook has been good, which is a nice feature.

Zoom is very easy to use. Even my elderly parents can use it, which is a testament to having ease of use without a lot of people needing to support it.

When the firewall is turned on, there have been issues with congestion that affects performance. This is the case even with a strong internet connection.

We began using Zoom approximately two years ago.

Generally speaking, connections are fine. Turning off our firewall during a meeting is a good idea.

Scalability is fine. We've had no problems adding people to meetings.

We have thousands of Zoom users in the company. There are 10,000 people in the company. I don't know that all of them are using it but certainly, there are at least 2,000.

I have never needed to contact technical support. I am in sales. Our IT people may have been in contact with them.

Zoom and Microsoft Teams are our two standard products for meetings.

Zoom is very easy to set up.

We generally have a strict budget so the pricing for Zoom is reasonable.

We used to use Webex and switched to Zoom about two years ago. I am not sure why we switched but I can say that Zoom is enormously easier to use than Webex.

I would rate this solution a nine out of ten.

Public Cloud

We use Zoom for one-on-one calls, conferences, and remote support. We used to offer training via Zoom. But in the last two years, the global team switched to Microsoft Teams, so we moved to Teams. Since then, it's been about 50-50 Zoom and Teams, but prior to February, we had three or four meetings via Zoom daily. Before Teams, we were using Lync, which is the predecessor of Teams. 

Zoom is interactive. We can connect with more users. Sometimes we host meetings with hundreds of people, and I can see who is talking.

As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users. 

Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.

I've been using Zoom for around four or five years

Zoom is perfectly fine.

Zoom isn't scaled, but I don't think there are any issues with the scalability.

Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't working. They contacted Zoom support and got everyone to update their software. But I haven't had any personal experience with support. Once we had a problem with the background images changing, but that was a minor issue, and the Zoom team walked us through how to fix it.

Setting up Zoom is pretty standard. It's a "next, next, finish" installer. You don't have to do anything too complicated, and it only takes three or four minutes. There is also a web-based app that is easy to use. Aside from the regular updates, it doesn't need much maintenance, either. 

We're using the software that the global team uses. They don't tell us how much they're paying-

I think Zoom is better than Teams, but they're very different. Zoom is lighter. I tried a remote session with Teams, but it wasn't up to snuff. I cannot share things properly, so I think Zoom is better. 

I rate Zoom eight out of 10. If you're planning to use Zoom, you should pay attention to the version your users are working on. Sometimes a lower version is better, so it will work with all users. The lowest version should be compatible with most machines. When you're working with people that have older computers, they might not be able to connect. You need a version that is compatible with everyone's device. 

Public Cloud

Microsoft Azure

I use Zoom when speaking about some topics in my community. I am currently trying to set up my own business, but when I was working for a company, I used Zoom for meetings with my coworkers when I needed to talk to multiple people at the same time. I've used Zoom for calls with 2,000 to 3,000 people and also audiences of 30 people or one-on-one conversations. 

I like Zoom because of the quality of the image and the resolution. Of course, I know that depends on the hardware you're using. But, still, the image and sound quality are excellent. If you use the free version of Skype, sometimes the screen gets blurry, so you can't see everything well, then you have to check if the connection is okay, or maybe you need to restart the application. But with Zoom, I didn't have that kind of problem. Zoom is also more intuitive and accessible to new users.

One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person. And for example, let's say you are chatting with another person and you want to select two or three more people to have a private chat. Zoom could add a feature that lets you create a breakout room in the chat where you can collaborate. I think that would work fine because it's like being in an office where you can also start some other conversations. Even though there isn't a speaker in front of you talking, you can also have some further discussions with the coworkers at the same time. But none of the tools has that feature that I know of, or if they do, I haven't used it.

Zoom could also maybe add some integrated storage that could be allocated according to your requirements, or it could be a subscription that you pay for. And the interface could possibly use some fancier colors or a more modern look. Sometimes everything on the screen is in black, but you can change the background, and that's good. But for example, the aspect of the screen is old-fashioned on Zoom. The design, screens, and layouts of the forms could all use an overhaul. If you have software that looks much better than the competitor, maybe it could be positioned better than the leader, probably, perhaps because you have your experience, I'll say. An end-user may be suitable. So, as I said, for example, you could also be in a conversation.

And Zoom could add some integrated note-taking features. So when you are listening to a speaker, you can jot something down really quickly, or if you're the speaker, you can have some notes to help you with your presentation so you don't forget to say something. It would also be helpful if you could record the session yourself. Only the administrator can record the meeting not all the parties in the meeting. But I think it may not be possible because of the bandwidth, I guess.

I have more than 30 years of working as a software director, product manager, and director of software development. So in terms of product development, you always want to envision the real goal you want to achieve in a given amount of time and how you want to differentiate from other products that are out there in the market. And you think about what kind of innovations you want to introduce in the product, so you start managing a roadmap and engage in version planning to release those new versions at a specific time. 

I've never had to contact Zoom support.

Each company has its own preferred toolset of its preference. For example, some users or companies use Webex or GoToMeeting. Others use Skype, Meet, or Teams. But Zoom is the one that comes to mind when I am talking about these tools. In the past, for example, Skype was one of the first tools in the market that let people have virtual meetings for free.

Zoom's strategy is to let everyone use the tool for at least 40 minutes without any restrictions, and when you reach the time limit, you restart the tool and continue the conversation. So that led so many users to adopt the tool. 

Installing Zoom is pretty straightforward. I haven't had any problems. It practically installs itself and takes about a minute, I believe. It updates and installs in that time, but there is also a web-based version so that you can work with it, and you don't need to install anything at all. The only problem I've had recently was a video issue. Everybody could hear me, but I couldn't share my video. I don't know why. I got out of the application and started it again, and I still couldn't show my screen. Maybe it's because I haven't installed the latest version or because I am working with Windows 7 instead of Windows 10 perhaps. 

I've never paid for Zoom. When I worked for other companies, they had already bought a subscription or perpetual license. Aside from that, I've only ever used the free version.

I rate Zoom nine out of 10. I say nine because all products have room for improvement. For instance, it would be a great idea if Zoom could provide APIs and a way to embed their products in third-party applications. Let's say I'm working in BPM or RPA tool and need to ask a question, so can I call someone, see their face, and have a little conversation without leaving the app. That would enhance the experience of using the BPM or RPA tool because you wouldn't have to leave your environment to collaborate with some others immediately. Zoom could be more like WhatsApp, where you can chat about something and get the answer from someone else. You can see all the conversations and search them. But you never see the same integration with a tool like Zoom, Skype, or any other tools in the market. And that would be terrific because it increases and enhances collaboration between people.

And right now, because of the pandemic, we don't know when we'll be working together again at the same office. In some jobs, that could be indefinite. There's going to be a mix of people who like working from home or at the office, and they're going to need to interact, so you need a way for people to talk face to face. You need to see each other and feel a sense that you are close to that person. Even though you're not right there in front of the person, at least you have the chance to see them, not just some words written down in an instant messaging system.

My main use case is to connect with customers pretty regularly using Zoom. I send them a link through a calendar invite with the Zoom link attached. When it is time for our call, we get on Zoom and meet.

I like the filters and background filters that I can incorporate. I find they work better than competitors like Google Meet or Microsoft Teams. Zoom is just a tool that I use to make my job easier.

I do not really have much feedback for Zoom. It meets all of my needs.

I have been using Zoom here at PeerSpot for three and a half years.

Zoom is stable.

Ever since I started at PeerSpot, I have been using Zoom, so I do not have any experience really using other solutions.

The initial setup was straightforward.

Zoom is much better than the competitors out there that I have sporadically used, so I would recommend it. I would give it a nine.

Other

We use the solution to conduct online meetings and video calls.

The solution helps increase productivity by allowing online collaboration and conducting video calls.

The solution's most valuable feature is its ability to blur the background. This feature allows me to take calls even if I'm not in an office setting. The solution's 'mute all' feature allows you to mute the other participants in a large webinar if you do not want everybody talking. Zoom has a security feature that allows only authorized participants to join the meeting.

The solution should include the integration of AI-based tools that could transcript or record the meetings.

I have been using Zoom for two years.

Zoom is a pretty stable solution.

I rate the solution’s stability ten out of ten.

Pretty much everybody in our organization uses the solution once a few days.

I rate the solution’s scalability ten out of ten.

We also use the Google Meet tool. We decided to use Zoom because it is easier to set up and more intuitive.

First-time users have to download an app on the machine, which takes time and adds to the time required for the setup. Setting up Zoom for the first time took three to four minutes.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

The solution increases efficiency and productivity by allowing people to collaborate during the pandemic while working from home or during odd hours.

I am using the latest version of Zoom. Zoom is deployed on the cloud, and we use the Google Workspace cloud provider.

Overall, I rate the solution ten out of ten.

I use the solution for personal meetings where I have discussions with outside people.

The solution is easy to set up and use. I feel Zoom is stable for the kind of requirement I have. The solution provides good video quality. Zoom has good screen-sharing and presentation capabilities.

Zoom should introduce AI features that allow you to understand a person's emotions.

I have been using Zoom for many years.

I rate the solution’s stability an eight out of ten.

The solution’s initial setup is easy.

Overall, I rate the solution an eight out of ten.

I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.

The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.

The tool could be more user-friendly, especially for finding options to present screens.

I have been using the solution for six to seven years. 

I'd rate Zoom's stability as ten out of ten.

For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.

Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.

I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.

The solution is affordable. 

Overall, I would rate Zoom a ten out of ten. 

Our primary use case for Zoom is meeting with business partners and other organizations.

The solution has been valuable in facilitating remote communication and collaboration during the pandemic when physical meetings were impossible.

The product's stability needs improvement.

We have been using Zoom for one and a half years.

I rate the product's stability an eight out of ten. There is always room for improvement.

The product is scalable.

I have used Microsoft Teams earlier.

The platform is easy to deploy.

Zoom was free and adopted by most organizations for business communication during the pandemic.

I rate it an eight out of ten.