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Camilo Da Silva - PeerSpot reviewer
CEO at Negócios online
Real User
Lots of updates, helpful support, and many features
Pros and Cons
  • "The Zoom software is complete and effective, light and secure."
  • "The next version should include features like conflict resolution and Version Control."

What is our primary use case?

I use Zoom software in my online meetings with clients and for online training sessions, it has helped us a lot. It is great to be able to see everyone in the meeting and engaged, even if they are in a different location than I am, and to be able to share my screen with them and come up with new ideas and solutions. I like being able to record meetings and store them on my computer.

It is very easy to use and has great features like screen sharing and recording. Customer service has been excellent. They are always quick to help us with any issues we have this is safety and efficiency for me.

How has it helped my organization?

Using the Zoom software made it possible to solve many problems we had, especially in business meetings. I don't need to go to the customer or suppliers all the time. I can Zoom in and present products, services, and even budgets. It allows me to continue the meeting, scheduling, etc. Meetings and conversations are always better with Zoom. We reduce the costs that we had before when using other tools. That has the biggest impact on me and my business.

I can integrate Zoom and Youtube when necessary. The Zoom software is complete and effective, light and secure.

What is most valuable?

I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.

This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.

It's excellent software in general, with new updates and new features integrated that would make the software much more complete.

What needs improvement?

It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.

It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.

It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.

Buyer's Guide
Zoom Workplace Business
September 2025
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

I use the Zoom software for about four years between two or three times a week. Now, I use it more than ever.

The software has revolutionized the method of how online meetings are done in an efficient way, through the Zoom software we can connect many people at the same time, I like to make presentations, and in the most important work meetings, Zoom has been very important for everyone.

Zoom software is safe and it is complete software for all audiences. We can turn off the microphone and authorize whoever wants to speak. We can make videos, have chats, and we can also record meetings. These are among the many features that we have in the Zoom software. We like that access to a room is only possible with the permission of the room host.

The support has been excellent the response is very fast. We can integrate with other live streaming tools. This is interesting!

How are customer service and support?

Support is excellent, fast, and effective.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I haven't used anything else, however, I did research and compared the Zoom software to Google Meet and Zoom fared better in every respect.

How was the initial setup?

We used an internal team and support to set up Zoom. All were very excellent and efficient.

What was our ROI?

With the support of the Zoom software, we had an increase in our ROI of 60%.

What's my experience with pricing, setup cost, and licensing?

The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.

Which other solutions did I evaluate?

Google Meet was an option.

What other advice do I have?

I recommend this product to all entrepreneurs. It will make your company and business much more scalable and organized.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jaydeep Bose - PeerSpot reviewer
Associate Manager at Course5 Intelligence
Real User
Simple to install, but the stability and security could be improved
Pros and Cons
  • "The initial setup is straightforward."
  • "The voice quality could improve, and there are issues with the background."

What is our primary use case?

We are a market research firm.

We use Zoom for a few instances.

I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.

It would be 70% to 30%.

How has it helped my organization?


What needs improvement?

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

For how long have I used the solution?

I have been working with Zoom for three and a half years.

I'm not sure what version it is, but I recently updated to the latest version of Zoom.

What do I think about the stability of the solution?

Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.

What do I think about the scalability of the solution?

When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.

That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.

Which solution did I use previously and why did I switch?

I have some experience with CloudEndure Disaster Recovery.

I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.

We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.

We are using Microsoft Teams and Zoom. We primarily use Teams for communication.

When compared, I believe Microsoft Teams is more stable than Zoom.

With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook. 

When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are both free and paid versions available.

Which other solutions did I evaluate?

I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.

What other advice do I have?

We had a business relationship with Zoom, we were partners.

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
September 2025
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Antonio Boj - PeerSpot reviewer
Network Solutions Architect at a healthcare company with 10,001+ employees
Real User
Ability to share content is great and I appreciated the high level of audio quality
Pros and Cons
  • "The ability to share content is a great feature."
  • "Extra security would be a good added feature."

What is our primary use case?

I use this solution for chat, video calls, meetings, basically for any interaction with people. I'm a network architect. 

What is most valuable?

Sharing content is a great feature. The audio quality was fantastic most of the time and I found it very user-friendly. 

What needs improvement?

Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers. There is always the possibility of meetings being hijacked or encryption going to China. It would also be helpful to have more control over who attends meetings. An additional feature I'd like to see would be a whiteboard which would be very productive for some of our meetings.

For how long have I used the solution?

I've been using Zoom for many years. 

What do I think about the stability of the solution?

The stability is pretty impressive, especially taking into account the huge growth of the user community.

Which solution did I use previously and why did I switch?

We previously used Skype but switched to Zoom because of the features and better quality. 

How was the initial setup?

The initial setup was very simple, it was automatically installed on my laptop. 

What other advice do I have?

I rate Zoom nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT
Real User
Flexible meetings, overall good features and capabilities
Pros and Cons
  • "I have been satisfied with the features and capability of Zoom."
  • "Zoom could improve by increasing the time limitation in the free version."

What is our primary use case?

We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.

I sometimes use Zoom if my customers do not use Microsoft Teams.

What is most valuable?

I have been satisfied with the features and capability of Zoom.

What needs improvement?

Zoom could improve by increasing the time limitation in the free version.

For how long have I used the solution?

I have been using Zoom for years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.

How are customer service and support?

I have not used the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Microsoft Teams.

How was the initial setup?

The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.

What's my experience with pricing, setup cost, and licensing?

The version I am using of Zoom is free.

The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.

What other advice do I have?

I would recommend Zoom to others.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1790724 - PeerSpot reviewer
Manager IT Affiliate Delivery and Service Management at a manufacturing company with 10,001+ employees
Real User
Cost-effective, straightforward to install, and works reliably for casual meetings
Pros and Cons
  • "Zoom is stable and I haven't had any problems with it."
  • "The security can be improved because this is one of the reasons that my organization prefers to use Skype."

What is our primary use case?

My role in the company involves the infrastructure domain, and in this position, I use Zoom for video conferencing. I also use Zoom at home for meetings.

What needs improvement?

The security can be improved because this is one of the reasons that my organization prefers to use Skype. There are concerns about security.

For how long have I used the solution?

I have been using Zoom for perhaps three years.

What do I think about the stability of the solution?

Zoom is stable and I haven't had any problems with it.

What do I think about the scalability of the solution?

Two of us at home use this product, and we don't expect our usage to increase. Nobody is needed for maintenance because none is required.

I cannot discuss the number of users that we have in my organization.

How are customer service and support?

I have never had a problem that required me to contact technical support.

Which solution did I use previously and why did I switch?

I also have experience with using Skype for Business. I use that solution more in my organization, and use Zoom more for personal communications.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I installed it myself.

What's my experience with pricing, setup cost, and licensing?

I am using the free version, so I don't pay anything to use it.

What other advice do I have?

I don't use Zoom on a daily basis but in general, I'm satisfied with it. This is a product that I recommend, although I'm using it casually and as such, I don't have high expectations.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1115211 - PeerSpot reviewer
Senior Director at a manufacturing company with 5,001-10,000 employees
Real User
Scalable, easy to book meeting, and simple to use
Pros and Cons
  • "I have found Zoom to have all the functions that I need. The solution is easy to use."
  • "Sometimes can get confused about which password setting or parameter setting to use. For example, if I want to issue a Zoom meeting to my team members or perhaps sometimes I want them to issue a Zoom directly when I receive the Zoom accounts from our IT department, I don't know how to enable or disable these features in the Zoom. I think it's a personal issue I have."

What is our primary use case?

I am using Zoom for virtual meetings. In my company we use Zoom and when we work from home. The physical meeting rooms are not used as much anymore. Additionally, we use Zoom for interviews for candidates.

What is most valuable?

I have found Zoom to have all the functions that I need. The solution is easy to use.

What needs improvement?

Sometimes can get confused about which password setting or parameter is required to be set to use it. For example, if I want to issue a Zoom meeting to my team members or perhaps sometimes I want them to issue a Zoom directly when I receive the Zoom accounts from our IT department, I don't know how to enable or disable these features in the Zoom. I think it's a personal issue I have.

For how long have I used the solution?

I have used Zoom within the last 12 months.

What do I think about the scalability of the solution?

Zoom has been scalable we have not had any issues.

We have approximately 20 Zoom accounts that can be used for employees to use. Our company is worldwide and we have approximately 8,000 employees and there is a potential for everyone to use Zoom.

In 2021 the frequency of use of Zoom was every week. However, in 2022, because we are quite slow in January, it has been deduced.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams previously.

I prefer to use Zoom because it was the first tool I used. When I compared Zoom to Webex or the GoToMeeting, I find Zoom is easier to book meetings, log in to, and start the meeting.

How was the initial setup?

The implementation can be difficult.

What about the implementation team?

We have our IT department that does the implementation of the solution.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at ITS Technology Solution Pvt. Ltd.
Real User
Top 20
Multifunctional, scalable, and stable platform for virtual office setups, online meetings, and video conferencing
Pros and Cons
  • "Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
  • "Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."

What is our primary use case?

We use Zoom for online meetings, office setup, and video conferencing.

We also set up Zoom as a virtual office. We have different people who work from home. People log in at 9:30 in the morning, and they're online until 6:15 in the evening.

What is most valuable?

I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.

I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.

What needs improvement?

What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.

For how long have I used the solution?

I've been using Zoom for almost a year.

What do I think about the stability of the solution?

Zoom is stable solution.

What do I think about the scalability of the solution?

Zoom is scalable. I don't see any challenge on scalability from this solution.

How are customer service and support?

I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so whenever I need inputs from them, I just need to contact them via chat.

Which solution did I use previously and why did I switch?

I was using Microsoft Teams, but I could not set up the rooms the way I wanted, so I decided to move to Zoom from Microsoft Teams.

How was the initial setup?

Zoom installation is straightforward.

What about the implementation team?

I implemented this myself, so in-house.

What's my experience with pricing, setup cost, and licensing?

I pay yearly for the Zoom license.

Which other solutions did I evaluate?

I evaluated Microsoft Teams, Cisco Webex, Skype for Business, GoTo Webinar, GoTo Meeting, and Zoho Meeting.

What other advice do I have?

Zoom is a cloud-based solution. We're using the latest edition of this solution.

We have 10 users of this platform in our company, but we're not planning to increase the number of users. It's enough.

I do the deployment and maintenance of this solution myself. I don't need a technical team to do it.

I can recommend Zoom to other people who may want to start using it.

I'm giving Zoom a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1343010 - PeerSpot reviewer
Customer service manager at a computer software company with 10,001+ employees
Real User
Secure, simple to manage, and easy to understand
Pros and Cons
  • "The solution is easy to set up."
  • "It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now."

What is our primary use case?

Zoom has been a complete substitution for the personal face-to-face interview. Everything we have been doing through Zoom. Every work meeting, every customer meeting, every interview for jobs. Everything that has to do with the interactions with another person. We only use Zoom due to the fact that, even though we could use some other technologies like Teams or even WhatsApp or anything like that, we prefer to use Zoom as we have the control of what is recorded and exactly what is going on in the meeting. We have been using it for every internal and external meeting - everything that we do. My agenda is just full of Zoom meetings. That is my life.

What is most valuable?

The most valuable aspect of the solution is the controls that you have for security. They have been enhanced a lot in the recent versions. When you are the owner of the meeting, you basically have control over everything. It is really important when you are in a situation in which someone tries to enter your meeting and he doesn't belong or doesn't identify him or herself. You can just easily remove them. 

Understanding the different options you have is easy. The identified users have to be allowed in with authentication. You will have people that are from the organization or from some other organization and you can ask for authentification or you can have a meeting in which anyone can join. Even so, at the moment you have the option of doing something that will give you control over the meeting. For me, that's one of the most useful things.

It's very simple to manage.

The solution is stable.

The scalability is good.

The solution is easy to set up.

What needs improvement?

We are entering into these meta universes of applications in which virtual reality is going to be very, very important. They're starting to explore some of those things by having options of creating templates that visualize a meeting room, for example. There are visualizations that give you the illusion that you are in the same place. However, there are many more things that they can do, and the room there is endless in terms of improvements.

There are ways that you can get information from the cameras and try to map something that could be more 3D and try to make it much more virtual in terms of creating a virtual world. That is an area that Zoom has been just been scratching the surface of. In the future, I expect they will have better UI.  

It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now.

For how long have I used the solution?

I've been using the solution for five years or so.

What do I think about the stability of the solution?

It is very stable, even though it has issues such as dropping meetings occasionally. That said, that's anecdotal. It's something that might happen once every a hundred meetings or something like that. There have been glitches, however, it's not something that we are worried about.

What do I think about the scalability of the solution?

In the beginning, scalability may have been an issue, as the pandemic hit and they went from zero to one million quite fast, however, that's mostly been resolved. 

Everybody in our company uses it right now.

We have tested for almost 2000 people internally as we have users on the webinar mode directly. The webinars that we are now doing for customers are on Zoom. That is in the tens of thousands of people. There is a limit for the meetings that we could hold in our version as the employee, however, there are versions within the company that is unlimited in terms of the people that it can hold. We have been doing very well with that technology in terms of the number of people we can handle. 

Which solution did I use previously and why did I switch?

We used to use Cisco WebEx, however, everyone wanted to switch over to Zoom.

The problem we had with WebEx was the version that we were using was not up to date. There was always a requirement for a call with a phone for the audio, and for the video and the interaction was online. That was a big problem as there were no international calls. There was a way for you to receive a callback, however, that doesn't work all the time. The quality of the sound was not good for WebEx when you were using the phone. Zoom had a very good quality of sound. You can also stream music and have high-quality audio.

I also used Microsoft Teams in the past. I didn't care much for Teams. There are things that annoy me from Teams. I use it sometimes still as some customers are required to use Teams instead of Zoom. There is this situation in Teams in which you are not actually seeing all the pictures of the faces of the people. When you enter a meeting, you're just seeing a couple of them and then you have to go to participants to see them. The interface is also not as easy as Zoom in many ways. For me to get to the chat part is like a mystery.

I've used Goot Meet occasionally too. There are some lacking features and it's not as easy to use. Sometimes the share screen or the share sound for the computer doesn't work at all. Sometimes [you have to install plugins. It doesn't have a client install on the computer. It is not very useful for me. In that area, still Zoom is more advanced than the others.

How was the initial setup?

The initial setup is really easy. In the beginning, they had some issues with the ports and some things. We had some issues with some customers in that, due to security reasons, they were not able to use Zoom. That was an issue, however, that was two years ago, and, largely due to the fact that it was such a massive problem at the time, it caused headaches for many people. Right now, however, it's one of the easiest solutions to deal with. 

Since it is a managed solution, a software as a service, everything seems to be completely taken care of by Zoom.

What's my experience with pricing, setup cost, and licensing?

We are using the paid version of the solution. The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable. It gives you a lot of features that are good for you, such as the storage of the meetings if you recorded on the cloud, which is something that you cannot do if you have the free version.

What other advice do I have?

We're using the solution as a customer. It's our main tool right now.

We are using the most recent version of the solution.

I'd advise people that the change in the process of your work will be impacted by how you plan things. For instance, there are easier ways, when you apply best practices, to make your life easier. There is a button, for example, in Outlook in which you can just insert all the information for the Zoom meeting without having to plug in a link. Or you can actually create a specific unique meeting ID and you will not have any worries if you are always using your personal meeting room, that you will overlap with people entering into the meeting that you don't want.

I would rate the solution at a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Download our free Zoom Workplace Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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