Zoom is interoperable and user-friendly.
Presales Technical Specialist at Redington India Limited
Remote engagement solution that offers stability and scalability
Pros and Cons
- "Zoom is interoperable and user-friendly."
- "The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."
What is most valuable?
What needs improvement?
It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality.
For how long have I used the solution?
We have used this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
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Zoom Workplace Business
July 2026
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What do I think about the scalability of the solution?
This is a scalable solution but I am not sure how many users it is possible to have on one call.
How are customer service and support?
The technical support for this solution is good.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
ESM Specialist at LetsCloudIT
Flexible meetings, overall good features and capabilities
Pros and Cons
- "I have been satisfied with the features and capability of Zoom."
- "Zoom could improve by increasing the time limitation in the free version."
What is our primary use case?
We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.
I sometimes use Zoom if my customers do not use Microsoft Teams.
What is most valuable?
I have been satisfied with the features and capability of Zoom.
What needs improvement?
Zoom could improve by increasing the time limitation in the free version.
For how long have I used the solution?
I have been using Zoom for years.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.
How are customer service and support?
I have not used the technical support from Zoom.
Which solution did I use previously and why did I switch?
I have used other solutions, such as Microsoft Teams.
How was the initial setup?
The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.
What's my experience with pricing, setup cost, and licensing?
The version I am using of Zoom is free.
The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.
What other advice do I have?
I would recommend Zoom to others.
I rate Zoom a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
July 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,800 professionals have used our research since 2012.
IT Consultant at a computer software company with 11-50 employees
Stable and good functionality
Pros and Cons
- "Overall Zoom functions well."
- "The updating feature of Zoom needs to be improved."
What is most valuable?
Overall Zoom functions well.
What needs improvement?
The updating feature of Zoom needs to be improved.
For how long have I used the solution?
I have been using Zoom for approximately two years.
How are customer service and support?
I have not needed to contact the support of Zoom.
Which solution did I use previously and why did I switch?
I have used TeamViewer and StarLeaf.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant - HCM at Oracle
Is stable and easy to install, and functions well
Pros and Cons
- "It functions well, and I have had no issues with attaching files to chats."
- "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
What is most valuable?
It functions well. I have had no issues with attaching files to chats.
What needs improvement?
The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.
For how long have I used the solution?
I've been using Zoom for quite a while, both before the pandemic and post-pandemic, in a much more hands-on way.
It's a cloud solution.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
It's quite scalable.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Zoom functions pretty well, and I would rate it at nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Scalable and stable with simple setup
Pros and Cons
- "The solution is stable and scalable."
- "We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions."
- "Zoom lacks dashboards, more could be included."
What is our primary use case?
We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions.
What is most valuable?
The solution is stable and scalable.
What needs improvement?
Zoom lacks dashboards, I think more could be included.
For how long have I used the solution?
I've been using this solution for two years.
Which solution did I use previously and why did I switch?
We previously used Teams.
How was the initial setup?
The initial setup is straightforward, we did it in-house and currently have five users in the company.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Consultant at a financial services firm with 10,001+ employees
Good communication and performance, but the time limit in the free version should be removed or increased
Pros and Cons
- "The sharing and recording, are the most valuable features of Zoom."
- "Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
- "What I don't like is the 45-minute time limit on the free subscription."
What is our primary use case?
I am a pre-sales consultant.
I use the basic features in Zoom, to have conversations with clients, show some presentations, and for sharing. I'm not a very advanced user.
What is most valuable?
The sharing and recording, are the most valuable features of Zoom.
What needs improvement?
If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great.
Whiteboarding would allow me to utilize the screen to draw something, explain, and write something.
For how long have I used the solution?
I have been working with Zoom for two years.
The corporation updates this solution on a regular basis.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
I'm not sure about scalability because I didn't host that many people on it, so I can't really comment on scalability or how well it performs when there are a lot of attendees and sessions. I really don't have the experience.
How are customer service and support?
I have not contacted technical support.
It is maintained by my company; I am a user who does not get involved in the technical aspects.
Which solution did I use previously and why did I switch?
I am exploring Microsoft, but Studio is no longer supported.
I have some experience with Microsoft Teams and Zoom.
I use Teams a lot and prefer it to Zoom simply because I'm more comfortable with it and there's no time limit. I don't need to worry about when my meeting ends.
How was the initial setup?
The initial setup is simple, it's straightforward.
Zoom is maintained by my corporate IT team. I am a user, I use this solution.
What's my experience with pricing, setup cost, and licensing?
What I don't like is the 45-minute time limit on the free subscription. Teams, on the other hand, do not operate in this manner. You can utilize as much use of Teams as you want. There are no time limits in the free version of Teams.
It is included with your Office 365 subscription. If you have Office 365, which everyone does, it is included. You can't use Word, Excel, or PowerPoint without it.
The free version has a time limit, but paid subscriptions are available.
What other advice do I have?
I would rate Zoom a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP Product at Medint
Reasonable price, easy to install, and works well
Pros and Cons
- "I'm using it only for meetings, and it is good for me, as it provides options for remote control and screen sharing."
- "If anything, the updates could be less frequent."
What is our primary use case?
I am using it for virtual meetings.
What is most valuable?
I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.
What needs improvement?
If anything, the updates could be less frequent.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the scalability of the solution?
We have about 120 users who are using this solution. We don't have any plans to increase its usage.
How are customer service and support?
We connected with them only once.
Which solution did I use previously and why did I switch?
We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.
How was the initial setup?
It took me minutes. That's all.
What about the implementation team?
I can install it on my own. There is no need for a technical person.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. It has a monthly license.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at SYNOVA CONSULTANCT
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "Zoom could improve by having more dashboards."
What is our primary use case?
We are using Zoom for meetings.
What is most valuable?
The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
What needs improvement?
Zoom could improve by having more dashboards.
For how long have I used the solution?
I have been using Zoom for approximately three years.
What do I think about the stability of the solution?
I have not had any issues with the stability of Zoom.
What do I think about the scalability of the solution?
We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
How was the initial setup?
The initial setup is very easy, it only takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Zoom.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
First Vice President/ Private Banking Manager at Eastwest Bank
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
- "Zoom is a stable solution."
- "Zoom could improve by being more user-friendly."
What is our primary use case?
I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom.
I both the Zoom application and I use web-based version.
What needs improvement?
Zoom could improve by being more user-friendly.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
How are customer service and support?
I have not used the technical support from Zoom.
How was the initial setup?
The initial setup of Zoom is simple, it is similar to any other application.
What about the implementation team?
I did the implementation of Zoom myself.
What other advice do I have?
I rate Zoom a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Emea C Loud Technology at a tech vendor with 10,001+ employees
Scalable, simple implementation, and free version available
Pros and Cons
- "Zoom is a scalable solution, we have 150,000 people using it in my organization."
- "Zoom can improve the user-friendliness of the management when you are doing a webinar."
What is our primary use case?
Zoom a video conferencing tool.
What needs improvement?
Zoom can improve the user-friendliness of the management when you are doing a webinar.
For how long have I used the solution?
I have been using Zoom for approximately five years.
What do I think about the scalability of the solution?
Zoom is a scalable solution, we have 150,000 people using it in my organization.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
Previously I was using Microsoft Teams and Skype for Business.
How was the initial setup?
The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom.
What other advice do I have?
I would highly recommend this solution to others.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: July 2026
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