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Sales Director at a tech services company with 11-50 employees
Real User
Nov 2, 2021
Stable, adjustable video quality, and simple installation
Pros and Cons
  • "Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."

    What is our primary use case?

    I use Zoom for virtual meetings.

    What is most valuable?

    Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.

    For how long have I used the solution?

    I have been using Zoom for approximately two years.

    What do I think about the stability of the solution?

    Zoom is a stable solution.

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    January 2026
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    What do I think about the scalability of the solution?

    I have found Zoom to be scalable.

    We have approximately 30 people using this solution in our organization.

    How are customer service and support?

    I have not needed to contact the support because I have not had an issue.

    Which solution did I use previously and why did I switch?

    I have previously used Microsoft Teams.

    How was the initial setup?

    The installation is straightforward and did not take a lot of time.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual license for the solution. The price of the solution could be less expensive.

    What other advice do I have?

    I rate Zoom a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1699782 - PeerSpot reviewer
    Account Executive at a tech services company with 10,001+ employees
    Real User
    Oct 29, 2021
    More user friendly than most of its competitors
    Pros and Cons
    • "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
    • "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."

    What is our primary use case?

    We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions. 

    How has it helped my organization?

    I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.

    What is most valuable?

    I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.

    What needs improvement?

    Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

    For how long have I used the solution?

    I've been using Zoom for two years.

    What do I think about the stability of the solution?

    I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.

    What do I think about the scalability of the solution?

    I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.

    How was the initial setup?

    Zoom setup is the simplest.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Zoom Workplace Business
    January 2026
    Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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    EVP Technical Services at a tech services company with 11-50 employees
    MSP
    Oct 25, 2021
    High quality communication, plenty of functionality, and operates in low bandwidth
    Pros and Cons
    • "The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else."
    • "The stability has been good but it could still improve. However, I have not found a better solution."

    What is our primary use case?

    I use Zoom for communication.

    What is most valuable?

    The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else.

    For how long have I used the solution?

    I have been using Zoom for approximately three years.

    What do I think about the stability of the solution?

    The stability has been good but it could still improve. However, I have not found a better solution.

    How are customer service and support?

    I have not ever needed to use technical support.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Teams and when comparing it to Zoom, Teams is more bandwidth-heavy, I find it cuts out a lot. I am generally in low bandwidth areas these days and I find it problematic to keep up with the conversations. Teams is similar to Zoom in which they both have a lot of features.

    What's my experience with pricing, setup cost, and licensing?

    The cost of Zoom is approximately $150 USD annually.

    What other advice do I have?

    I rate Zoom a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sonu Thomas - PeerSpot reviewer
    Operations Manager at a tech services company with 11-50 employees
    Real User
    Top 5Leaderboard
    Oct 24, 2021
    Great for virtual meetings; can be used anywhere and anytime
    Pros and Cons
    • "Easy to use whenever and wherever necessary."
    • "The solution lacks security."

    What is our primary use case?

    I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.

    What is most valuable?

    Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.

    What needs improvement?

    The solution should be more secure because sometimes files are shared and presentations are recorded. 

    For how long have I used the solution?

    I've been using Zoom for almost two years. 

    What do I think about the stability of the solution?

    The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect. 

    How was the initial setup?

    The setup is very easy, anyone can do it.

    What other advice do I have?

    I rate the solution eight out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1169136 - PeerSpot reviewer
    Accounting Manager at a legal firm with 51-200 employees
    Real User
    Oct 22, 2021
    Beneficial functionality and convenient to use
    Pros and Cons
    • "Zoom is very convenient to use and the basic functions work well for us."
    • "Zoom could improve by allowing multiple users to share their screens at the same time."

    What is our primary use case?

    We use Zoom in our organization for internal meetings.

    What is most valuable?

    Zoom is very convenient to use and the basic functions work well for us.

    What needs improvement?

    Zoom could improve by allowing multiple users to share their screens at the same time.

    We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

    For how long have I used the solution?

    I have been using Zoom for approximately six months.

    What other advice do I have?

    I rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sadam Kherisat - PeerSpot reviewer
    Technology Consultant- Networking Services at a computer software company with 201-500 employees
    Real User
    Oct 18, 2021
    Stable and easy to install, but performance could be better
    Pros and Cons
    • "The installation was easy."
    • "The performance could be better."

    What is our primary use case?

    We use the solution for virtual meetings. 

    What needs improvement?

    The performance could be better. 

    For how long have I used the solution?

    We have been using Zoom for a few months.

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    I cannot say for certain if the solution is scalable. 

    How are customer service and support?

    We have not had occasion to contact technical support. 

    Which solution did I use previously and why did I switch?

    Before using Zoom we used Cisco Webex. 

    How was the initial setup?

    The installation was easy, although I do not recall how long it took. 

    What's my experience with pricing, setup cost, and licensing?

    We do not incur any licensing costs, as we use the free version. 

    What other advice do I have?

    As we use another collaboration tool, I believe there to be a couple of users making use of the solution in our organization. 

    I would not recommend the solution to others. 

    I rate Zoom as a six out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user818343 - PeerSpot reviewer
    Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
    Real User
    Oct 15, 2021
    Good network utilization, easy to use, and easy to set up
    Pros and Cons
    • "It is very easy to use. The utilization of the network is very good."
    • "If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."

    What is our primary use case?

    I am using it for virtual meetings. I have its latest version.

    What is most valuable?

    It is very easy to use. The utilization of the network is very good.

    What needs improvement?

    I have had some performance issues in GPU lately.

    If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.

    For how long have I used the solution?

    I have been using this solution for a couple of years.

    What do I think about the stability of the solution?

    It is stable, but lately, I have had some performance issues in GPU.

    What do I think about the scalability of the solution?

    It is scalable.

    How was the initial setup?

    It is very easy. It is a very small application.

    What about the implementation team?

    I did it myself.

    What other advice do I have?

    I would recommend Zoom depending on the circumstances of the customers, such as their current subscription and so on. For example, if you have a Microsoft subscription, then why not use Teams? 

    I would rate Zoom an eight out of 10.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1679364 - PeerSpot reviewer
    Service Delivery Lead at a insurance company with 10,001+ employees
    Real User
    Oct 15, 2021
    Stable, straightforward installation, and free to use
    Pros and Cons
    • "The solution is very stable."
    • "Zoom could improve by having more tools."

    What is our primary use case?

    I use Zoom for virtual meetings.

    What needs improvement?

    Zoom could improve by having more tools.

    For how long have I used the solution?

    I have been using Zoom for a few years.

    What do I think about the stability of the solution?

    The solution is very stable.

    How are customer service and support?

    I have not needed to contact the technical support of Zoom.

    How was the initial setup?

    The installation was straightforward and only took a few minutes to do on my laptop.

    What's my experience with pricing, setup cost, and licensing?

    Zoom is free to use.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Zoom an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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