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reviewer1699782 - PeerSpot reviewer
Account Executive at a tech services company with 10,001+ employees
Real User
Oct 29, 2021
More user friendly than most of its competitors
Pros and Cons
  • "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
  • "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."

What is our primary use case?

We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions. 

How has it helped my organization?

I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.

What is most valuable?

I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.

What needs improvement?

Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

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For how long have I used the solution?

I've been using Zoom for two years.

What do I think about the stability of the solution?

I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.

What do I think about the scalability of the solution?

I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.

How was the initial setup?

Zoom setup is the simplest.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
EVP Technical Services at a tech services company with 11-50 employees
MSP
Oct 25, 2021
High quality communication, plenty of functionality, and operates in low bandwidth
Pros and Cons
  • "The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else."
  • "The stability has been good but it could still improve. However, I have not found a better solution."

What is our primary use case?

I use Zoom for communication.

What is most valuable?

The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else.

For how long have I used the solution?

I have been using Zoom for approximately three years.

What do I think about the stability of the solution?

The stability has been good but it could still improve. However, I have not found a better solution.

How are customer service and support?

I have not ever needed to use technical support.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and when comparing it to Zoom, Teams is more bandwidth-heavy, I find it cuts out a lot. I am generally in low bandwidth areas these days and I find it problematic to keep up with the conversations. Teams is similar to Zoom in which they both have a lot of features.

What's my experience with pricing, setup cost, and licensing?

The cost of Zoom is approximately $150 USD annually.

What other advice do I have?

I rate Zoom a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
January 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Sonu Thomas - PeerSpot reviewer
Operations Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Oct 24, 2021
Great for virtual meetings; can be used anywhere and anytime
Pros and Cons
  • "Easy to use whenever and wherever necessary."
  • "The solution lacks security."

What is our primary use case?

I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.

What is most valuable?

Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.

What needs improvement?

The solution should be more secure because sometimes files are shared and presentations are recorded. 

For how long have I used the solution?

I've been using Zoom for almost two years. 

What do I think about the stability of the solution?

The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect. 

How was the initial setup?

The setup is very easy, anyone can do it.

What other advice do I have?

I rate the solution eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1169136 - PeerSpot reviewer
Accounting Manager at a legal firm with 51-200 employees
Real User
Oct 22, 2021
Beneficial functionality and convenient to use
Pros and Cons
  • "Zoom is very convenient to use and the basic functions work well for us."
  • "Zoom could improve by allowing multiple users to share their screens at the same time."

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at a computer software company with 201-500 employees
Real User
Oct 18, 2021
Stable and easy to install, but performance could be better
Pros and Cons
  • "The installation was easy."
  • "The performance could be better."

What is our primary use case?

We use the solution for virtual meetings. 

What needs improvement?

The performance could be better. 

For how long have I used the solution?

We have been using Zoom for a few months.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I cannot say for certain if the solution is scalable. 

How are customer service and support?

We have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

Before using Zoom we used Cisco Webex. 

How was the initial setup?

The installation was easy, although I do not recall how long it took. 

What's my experience with pricing, setup cost, and licensing?

We do not incur any licensing costs, as we use the free version. 

What other advice do I have?

As we use another collaboration tool, I believe there to be a couple of users making use of the solution in our organization. 

I would not recommend the solution to others. 

I rate Zoom as a six out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user818343 - PeerSpot reviewer
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
Real User
Oct 15, 2021
Good network utilization, easy to use, and easy to set up
Pros and Cons
  • "It is very easy to use. The utilization of the network is very good."
  • "If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."

What is our primary use case?

I am using it for virtual meetings. I have its latest version.

What is most valuable?

It is very easy to use. The utilization of the network is very good.

What needs improvement?

I have had some performance issues in GPU lately.

If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is stable, but lately, I have had some performance issues in GPU.

What do I think about the scalability of the solution?

It is scalable.

How was the initial setup?

It is very easy. It is a very small application.

What about the implementation team?

I did it myself.

What other advice do I have?

I would recommend Zoom depending on the circumstances of the customers, such as their current subscription and so on. For example, if you have a Microsoft subscription, then why not use Teams? 

I would rate Zoom an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1679364 - PeerSpot reviewer
Service Delivery Lead at a insurance company with 10,001+ employees
Real User
Oct 15, 2021
Stable, straightforward installation, and free to use
Pros and Cons
  • "The solution is very stable."
  • "Zoom could improve by having more tools."

What is our primary use case?

I use Zoom for virtual meetings.

What needs improvement?

Zoom could improve by having more tools.

For how long have I used the solution?

I have been using Zoom for a few years.

What do I think about the stability of the solution?

The solution is very stable.

How are customer service and support?

I have not needed to contact the technical support of Zoom.

How was the initial setup?

The installation was straightforward and only took a few minutes to do on my laptop.

What's my experience with pricing, setup cost, and licensing?

Zoom is free to use.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adam Vizogrod - PeerSpot reviewer
Account Management Leader at a tech vendor with 501-1,000 employees
Real User
Top 20
Oct 12, 2021
Performs better than competitors and has a user-friendly interface
Pros and Cons
  • "Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
  • "If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."

What is our primary use case?

There are upwards of 200 people in my organization using Zoom for video conferencing.  

What is most valuable?

Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly. I don't know the level of security of Zoom, but it underwent a CSO test and was approved, so the level of security is good enough for us to use it. Since we are dealing with cyber security, I think it should be well secured.

What needs improvement?

If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today. 

For how long have I used the solution?

I've been using Zoom for five or six years.

How are customer service and support?

We've had no issues with Zoom that required us to contact technical support.

How was the initial setup?

Installing Zoom is very straightforward. It only took a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

I don't know what the price for Zoom is. It's a company license, so I don't know anything about pricing.

What other advice do I have?

I rate Zoom nine out of 10. I would recommend it to others.


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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