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MCT at ParaSoft SRL
Real User
Nov 11, 2021
Easy to use with an intuitive interface and good scalability
Pros and Cons
  • "The interface is very intuitive. It's very easy to use."
  • "During the pandemic, we really did use Zoom a lot; it's very easy to use, it is very stable, it has good quality, you can use it with any device, and it's a great tool."
  • "In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
  • "In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much."

What is our primary use case?

We primarily use the solution to conferencing for meetings. We simply use it for video conferences. 

What is most valuable?

I really like its ability to handle large meetings. Zoom has is the capability to support many individuals in one meeting at a time. With Teams, we are limited to 250 users and Zoom allows us to add more people than that to the meeting.

The interface is very intuitive. It's very easy to use. 

It's a great tool. The product has great sound and video quality.

The installation process is very simple.

What needs improvement?

I don't use the solution very often. Therefore, I can't speak to dealing with any missing features.

In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.

It would be nice if they could add collaboration tools. With Microsoft Teams, for example, you can work directly on a document when you are on a call. It would be nice if you could do something similar on Zoom.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the quality is good.

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April 2026
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What do I think about the scalability of the solution?

The solution can scale in the sense that you can add many people to one call. It's better than, for example, Microsoft Teams

How are customer service and support?

I've never dealt with technical support. I haven't had any reason to contact that. Therefore, I cannot speak to how helpful or responsive they would be.

Which solution did I use previously and why did I switch?

Our office use is using Microsoft Teams.

Zoom works better for when you need many people in one meeting. 

The only reason we use Teams instead of Zoom is we have Microsoft in our business and we have to use it.

How was the initial setup?

The initial setup is very simple and straightforward. It's not overly complex or difficult. To deploy the solution takes one or two minutes. The package is very small. The software download is 10 or 20 minutes or something like that. It is a very short time.

What's my experience with pricing, setup cost, and licensing?

We don't pay for licenses. When our clients are using Zoom, we must use the free version.

I'm not sure how much the paid version costs.

What other advice do I have?

We are just a Zoom customer and end-user.

Last week, I updated the solution, and therefore am on the latest version of the product. However, I don't know the exact version number I am now on.

During the pandemic, we really did use Zoom a lot. 

It's very easy to use. It is very stable. It has good quality. You can use it with any device. It's a great tool. I've had a great experience with it overall. 

I would rate it at a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user938022 - PeerSpot reviewer
Lead Presales at a tech services company with 1-10 employees
Real User
Nov 6, 2021
Easy to set up and simple to use with a great end-user experience
Pros and Cons
  • "The product is quite secure and you can use it remotely. I've never heard of there being any security issues."
  • "The solution is simple to use, anyone can use it, the product offers a free version as well as an enterprise version, it is stable, the scalability is very good, my end-user experience has been very positive, the product is quite secure and you can use it remotely, and the installation is very straightforward."
  • "The product could use some more automation."
  • "The product could use some more automation."

What is our primary use case?

We primarily use the solution for virtual meetings.

What is most valuable?

The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.

During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure. 

The solution is stable.

The scalability is very good.

My end-user experience has been very positive.

The product is quite secure and you can use it remotely. I've never heard of there being any security issues. 

The installation is very straightforward.

What needs improvement?

I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible. 

The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start. 

For how long have I used the solution?

We've been using the solution for about a year or so.

What do I think about the stability of the solution?

We have found the product to be stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

The scalability potential is excellent. If a company needs to expand it, it can.

We currently have 20 users on the solution, however, we have a client that has well over 100 users. Just the technical team uses it. There are engineers and managers that use it.

How are customer service and support?

I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.

Which solution did I use previously and why did I switch?

We've also used Cisco Webex and Skype for Business. We use Zoom and Skype for meetings. WebEx we haven't used in a while. 

If you go for Webex or something like that, it has its own infrastructure at times and other things are there. Plus, the licensing is heavy. For Zoom, it is not like that. It is pretty simple and handy. In Cisco, there are many options available, however, you have to configure some of the settings and you need to know the licensing structure at the time of installation. It's more complex.

How was the initial setup?

We found the implementation process to be very simple. It's not overly complex. The first-time installation took me one or two days to complete with the fine-tuning and everything that was involved. 

What about the implementation team?

We're able to handle implementation ourselves. We didn't need any assistance with any outside help like consultants or integrators. 

What's my experience with pricing, setup cost, and licensing?

The solution requires a subscription-based license. You can also use the free version of the solution, which doesn't cost anything. However, it doesn't have all of the features.

The pricing is reasonable, especially if you compare it to other solutions on the market.

What other advice do I have?

We're a customer and an end-user of Zoom.

As it's a cloud-based solution, we are using always the latest version.

I'd rate the solution at a nine out of ten.

I'd recommend it to other users.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
April 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.
reviewer938751 - PeerSpot reviewer
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
Real User
Nov 4, 2021
A stable and scalable solution which can easily be installed on one's own
Pros and Cons
  • "The solution is stable."
  • "We are comfortable with its use and everyone can utilize it."
  • "The interface could be more user friendly."
  • "The interface could be more user friendly."

What is our primary use case?

We use the solution for virtual meetings, for educating at home. 

What is most valuable?

The solution is pretty good. 

What needs improvement?

The interface could be more user friendly. 

For how long have I used the solution?

I have been using Zoom for a year.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

For the moment, we do not have plans to increase the number of users. 

How are customer service and support?

I have not had occasion to contact tech support. 

Which solution did I use previously and why did I switch?

Prior to Zoom, we used Teams.

What about the implementation team?

Installation can be handled on one's own. Even my children can do this. 

What other advice do I have?

We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams. 

The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online. 

I rate Zoom as a six to seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sales Director at CLoud3 Solutions Pte Ltd
Real User
Nov 2, 2021
Stable, adjustable video quality, and simple installation
Pros and Cons
  • "Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."
  • "Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."

    What is our primary use case?

    I use Zoom for virtual meetings.

    What is most valuable?

    Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.

    For how long have I used the solution?

    I have been using Zoom for approximately two years.

    What do I think about the stability of the solution?

    Zoom is a stable solution.

    What do I think about the scalability of the solution?

    I have found Zoom to be scalable.

    We have approximately 30 people using this solution in our organization.

    How are customer service and support?

    I have not needed to contact the support because I have not had an issue.

    Which solution did I use previously and why did I switch?

    I have previously used Microsoft Teams.

    How was the initial setup?

    The installation is straightforward and did not take a lot of time.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual license for the solution. The price of the solution could be less expensive.

    What other advice do I have?

    I rate Zoom a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1699782 - PeerSpot reviewer
    Account Executive at a tech services company with 10,001+ employees
    Real User
    Oct 29, 2021
    More user friendly than most of its competitors
    Pros and Cons
    • "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
    • "I like Zoom because it's a very simple program; we have more success using Zoom with clients, partners, and everybody else, and everybody seems to be able to get Zoom."
    • "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."
    • "Zoom isn't well integrated with anything else."

    What is our primary use case?

    We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions. 

    How has it helped my organization?

    I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.

    What is most valuable?

    I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.

    What needs improvement?

    Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

    For how long have I used the solution?

    I've been using Zoom for two years.

    What do I think about the stability of the solution?

    I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.

    What do I think about the scalability of the solution?

    I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.

    How was the initial setup?

    Zoom setup is the simplest.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    EVP Technical Services at a tech services company with 11-50 employees
    MSP
    Oct 25, 2021
    High quality communication, plenty of functionality, and operates in low bandwidth
    Pros and Cons
    • "The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else."
    • "The quality of the connection from Zoom is very good, with many functions and features available, and even as a basic user it has more than I will ever use while working well on lower bandwidths than other products we have used."
    • "The stability has been good but it could still improve. However, I have not found a better solution."
    • "The stability has been good but it could still improve."

    What is our primary use case?

    I use Zoom for communication.

    What is most valuable?

    The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else.

    For how long have I used the solution?

    I have been using Zoom for approximately three years.

    What do I think about the stability of the solution?

    The stability has been good but it could still improve. However, I have not found a better solution.

    How are customer service and support?

    I have not ever needed to use technical support.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Teams and when comparing it to Zoom, Teams is more bandwidth-heavy, I find it cuts out a lot. I am generally in low bandwidth areas these days and I find it problematic to keep up with the conversations. Teams is similar to Zoom in which they both have a lot of features.

    What's my experience with pricing, setup cost, and licensing?

    The cost of Zoom is approximately $150 USD annually.

    What other advice do I have?

    I rate Zoom a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sonu Thomas - PeerSpot reviewer
    Operations Manager at Cognitive Global
    Real User
    Top 5Leaderboard
    Oct 24, 2021
    Great for virtual meetings; can be used anywhere and anytime
    Pros and Cons
    • "Easy to use whenever and wherever necessary."
    • "Zoom is very easy to use and the scheduling is very good."
    • "The solution lacks security."
    • "The solution should be more secure because sometimes files are shared and presentations are recorded."

    What is our primary use case?

    I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.

    What is most valuable?

    Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.

    What needs improvement?

    The solution should be more secure because sometimes files are shared and presentations are recorded. 

    For how long have I used the solution?

    I've been using Zoom for almost two years. 

    What do I think about the stability of the solution?

    The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect. 

    How was the initial setup?

    The setup is very easy, anyone can do it.

    What other advice do I have?

    I rate the solution eight out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1169136 - PeerSpot reviewer
    Accounting Manager at a legal firm with 51-200 employees
    Real User
    Oct 22, 2021
    Beneficial functionality and convenient to use
    Pros and Cons
    • "Zoom is very convenient to use and the basic functions work well for us."
    • "Zoom is very convenient to use and the basic functions work well for us."
    • "Zoom could improve by allowing multiple users to share their screens at the same time."
    • "Zoom could improve by allowing multiple users to share their screens at the same time."

    What is our primary use case?

    We use Zoom in our organization for internal meetings.

    What is most valuable?

    Zoom is very convenient to use and the basic functions work well for us.

    What needs improvement?

    Zoom could improve by allowing multiple users to share their screens at the same time.

    We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

    For how long have I used the solution?

    I have been using Zoom for approximately six months.

    What other advice do I have?

    I rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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