I use my Mac to conduct Zoom meetings with those who are interested, which runs on my browser.
None at a tech company with 10,001+ employees
Much better and more reliable than Microsoft Teams and WebEx, but has occasional problems with latency, audio or visual quality
Pros and Cons
- "The solution is much better and more reliable than Microsoft Teams or Webex."
- "There are occasional latency, sound and audio quality difficulties."
What is our primary use case?
What needs improvement?
I have come across the run of the mill issues which someone would expect to find with these communication solutions. There are occasional latency, sound and audio quality difficulties.
The solution is good, but it's not perfect.
A big feature I wish to see would involve the ability to attach documents while conducting a session.
For how long have I used the solution?
I have been using Zoom for around a year-and-a-half.
Which other solutions did I evaluate?
The solution is much better and more reliable than Microsoft Teams or Webex.
I am not the one in charge of the decisions. People, such as recruiters and hiring managers, are the ones who make the decision to conduct a one-on-one meeting. Nowadays, these things are done remotely and the people, at turns, may specify Zoom, Microsoft Teams or Webex. This can vary. I deal with all of these solutions.
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Zoom Workplace Business
January 2026
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What other advice do I have?
I believe that Zoom is deployed in the cloud.
We provide software as a service.
I rate Zoom around a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Vice President at a financial services firm with 201-500 employees
It doesn't require any IT skills or use up a lot of bandwidth
Pros and Cons
- "Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."
- "Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom."
What is our primary use case?
I've used Zoom personally and professionally. We use it for virtual meetings and presentations for management or customers. We use Zoom or Teams for anything that requires a group discussion.
What is most valuable?
Zoom is nice. It does not consume a lot of internet bandwidth.
What needs improvement?
I want Zoom to be integrated with virtual or intelligence boards. This would be useful when you are giving lectures.
For how long have I used the solution?
We've been using Zoom for three or four years.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
We have a maximum of 50 users now.
Which solution did I use previously and why did I switch?
I used Skype before Zoom.
How was the initial setup?
Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running.
Which other solutions did I evaluate?
Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom. They click on the link and contact me. If I'm driving, I can't just click on one of my team in Zoom.
What other advice do I have?
I rate Zoom nine out of 10. It's great software. I would recommend it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
January 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Human Capital and Development Manager at a insurance company with 1,001-5,000 employees
Has an easy setup
Pros and Cons
- "The solution is easy to set up."
- "Non-technical support should be improved, such as that involving invoicing."
What is our primary use case?
We use the solution for Webex, town hall, chatting and Teams.
What needs improvement?
Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services.
I would like to see avatars included in the next release.
For how long have I used the solution?
I have been using Zoom for three years
What do I think about the stability of the solution?
The solution is stable.
How was the initial setup?
The solution is easy to set up.
What other advice do I have?
As Zoom is quite good, I rate it as a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at a tech services company with 11-50 employees
Mature platform, easier to install than some competitors
Pros and Cons
- "Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
- "We have had some quality and lagging issues with video regardless of connection quality."
What is our primary use case?
My primary use case for Zoom is for contacting clients, suppliers, and even colleagues. We were working at a distance with some people.
What is most valuable?
One of the most valuable advantages of Zoom is that it is a bit easier to install than Microsoft Teams or WebEx by Cisco, for example. Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx.
Overall, Zoom is a very mature platform. The only issues and glitches we have every had with it were related to Wi-Fi quality. For example, we can run into problems when a colleague is working on a low-quality Wi-Fi connection. Also, we try to use headsets in our meetings and this can create a problem, but that again is not an issue with the platform itself.
What needs improvement?
We have had some quality and lagging issues with video regardless of connection quality. We would experience things like poor audio quality or a choppy connection, but that was with older versions of Zoom.
For how long have I used the solution?
I started using Zoom 10 years ago.
What do I think about the stability of the solution?
Zoom is fairly stable.
What's my experience with pricing, setup cost, and licensing?
We pay a per-seat monthly fee for keeping the license.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PSS at a computer software company with 1,001-5,000 employees
Good desktop application that works exactly how you need it to
Pros and Cons
- "Zoom is scalable, it can handle meetings with lots of delegates."
- "In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call."
What is our primary use case?
My primary use is for virtual meetings and one-on-one communication.
What needs improvement?
In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.
For how long have I used the solution?
I've been using Zoom for the last two years.
What do I think about the stability of the solution?
The product works, it's stable.
What do I think about the scalability of the solution?
Zoom is scalable, it can handle meetings with lots of delegates.
How was the initial setup?
The initial setup is really simple and can be installed in a couple of minutes - a rank novice could do it.
What other advice do I have?
The desktop application works nicely, and I would recommend the product for other people. I would give it a score of eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software engineering manager at a university with 1,001-5,000 employees
Enables one to easily connect with customers, clients and colleagues and comes with an easy and fast installation
Pros and Cons
- "Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information."
- "The user interface should be more straightforward and easy to use."
What is our primary use case?
We are using the latest update of the solution, although I cannot specify which version.
We mostly use the solution for presentation and conferences and, occasionally, for support.
Initially, I used Zoom primarily for remote conferencing, but at a certain point started using it in parallel for its remote support.
How has it helped my organization?
Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information.
What is most valuable?
It is difficult for me to point to any specific feature that I found to be most valuable. In the past, I used the solution a lot more but, of late, more with my kids. Should they require assistance on their computer, I can easily join in to actively provide this.
What needs improvement?
It is difficult for me to point to areas in need of improvement, since I have not used the solution much of late. More than a year ago, I had many suggestions, but do not recall any at the moment.
The reason I choose to rate the solution as an eight out of ten is because it needs improvements, such as the user interface needing to be more straightforward and easier to use. My colleague also does not appear in the menu in the proper place. Particulary people who lack computer savvy would not be able to find the appropriate option in the menu.
This said, I struggle to think of any specific features that I wish to be added or changed to the solution.
For how long have I used the solution?
We have been using the solution for several years.
What do I think about the stability of the solution?
Overall, the solution is stable.
What do I think about the scalability of the solution?
I am not in a position to comment on the solution's scalability, as I did not attempt to do this.
How are customer service and support?
I cannot comment on technical support, as I have not had dealings with them.
How was the initial setup?
The installation was relatively straightforward.
It was quite fast, taking sevaral minutes on a standard computer.
What about the implementation team?
I handled the installation on my own.
What's my experience with pricing, setup cost, and licensing?
We do not incur a licensing fee.
What other advice do I have?
In the past, I served as an IT manager, but I was not involved in implementation in my previous cyber security role. I am just a user.
We use the solution both for company and personal needs.
We are talking about a company that numbered no more than ten people, consisting of engineers, architects, managers and administrators, so everyone in it was making use of the solution.
I would recommend the solution to others. It's quite straightforward and easy to use.
I rate Zoom as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Team Leader at a tech services company with 201-500 employees
A good solution for small and medium sized organizations
Pros and Cons
- "A stable option that is good for small to medium sized companies with limited use."
- "Additional end-user features like polling would be beneficial."
What is our primary use case?
We use Zoom for visual meetings, conferences, presentations, and webinars.
What is most valuable?
Zoom is more stable than other applications.
What needs improvement?
Additional end-user and client features could be added. There are features available on Microsoft Teams that are not available on Teams. I would like to be able to push out the polling or voting questionnaire.
For how long have I used the solution?
We have been using Zoom for 3 or 4 years. Currently, there are approximately 20 users.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
We currently use Microsoft Teams as well as Zoom.
How was the initial setup?
It is a cloud-based solution so it is very simple to setup. It takes only a few hours to setup the central management.
What about the implementation team?
We used an in-house team to install Zoom.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee required to use Zoom.
Which other solutions did I evaluate?
I have tried Cisco WebEx and would put it in the same class as Zoom.
What other advice do I have?
Zoom is perfect for small and medium sized organizations with limited use. Compared to other products it is good. I would rate Zoom an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a computer software company with 501-1,000 employees
Stable solution works well for video conferences
Pros and Cons
- "I find it very easy to use for multiple persons."
What is our primary use case?
My primary use is for video conference, for classes for my daughter when she's online, and also when I have to talk with the teacher.
What is most valuable?
The solution is working very well and it's very simple, easy to use.
What needs improvement?
One area that can be improved is the chat settings. Perhaps add a feature so you can tag someone when you write something, and that someone be notified that you wrote a message to him or her. I'd like to see more user interface.
For how long have I used the solution?
I have been using Zoom for two or three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. My family is using Zoom.
Which solution did I use previously and why did I switch?
Previously, I've used the service from Google. I was using Slack and Skype. With my friends, I use WhatsApp for video.
I began using Zoom because I find it very easy to use for multiple persons.
How was the initial setup?
It is very easy to install in just a few minutes.
What's my experience with pricing, setup cost, and licensing?
At work we had a paid account for multiple users and so on, but at home I'm using the light version, the free one.
What other advice do I have?
Zoom works very well and is very stable. I enjoy the fact that it can be used with more than two people, and you can also chat with others during calls.
I would suggest using the solution because it works very well for video conferences.
I'd rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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