Zoom Workplace Business Reviews

My primary use case is for virtual meetings. 

The most valuable feature is that it's easy to use. 

Zoom could be improved by adding more dashboards. 

I have been using Zoom for about three or four years. 

I have never contacted technical support. 

The initial setup was straightforward. 

Zoom is free. 

I have also used Skype. 

I would recommend Zoom to others.

I rate Zoom a nine out of ten because it could be improved by adding more dashboards. 

I'm always in calls through Zoom and other platforms. We use ours and then we use other people's as well. It depends on who sets up the meeting. It's really for client meetings and management meetings or board meetings. Anything that is not in-person we typically will use Zoom for.

The solution is stable.

It's easy to use and at this point, it's certainly ubiquitous. It's everywhere. Everyone seems to have experience with it.

The solution is scalable. 

It's secure enough.

In terms of connectivity, we've had issues, specifically this week. There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in. Something was not working. It was like that for a good two days the last time it happened. We had to work around the issue.

From a professional use point of view, it really just needs to work more solidly. It's not more features that they need. Rather, they could increase the stability and solve some of the sync problems they have with video and audio.

I've used Zoom for probably about five years at this point.

There are a few stability problems. For example, occasionally, there's a sync problem between the video and the audio.

The scalability is good. It's pretty solid. I understand how complex these things are on the back end. I haven't seen it fail due to too many people being on it. 

Everyone uses it. It's quite extensively used. We have about 100 people in our organization that leverage it regularly.

I've never contacted technical support. When we have had connectivity issues, I report them. Every time it didn't connect, I would send a message to let them understand the frequency of the issue.

I also use Teams to a certain degree.

Even with Teams coming on as strongly as it is, Zoom is still the standard. What I'll often hear people say is, "on Zoom, I can do this. How do I do it here?" Zoom sets the standard for a lot of platforms. 

I work for a private equity firm and they're very concerned about security. For a while, we used WebEx due to the fact that it was secure. However, they were just were so far behind and there were problems with that. In the end, more often than not, you'd almost expect problems with the WebEx side. Zoom was better in that regard. Zoom is able to actually encrypt the meetings from end-to-end, point-to-point.

I don't handle anything related to costs or licensing. I don't know what the actual pricing is on the product.

I work as a consultant for a private equity firm. I'm just a customer and an end-user.

I'm up to date with the latest version at the moment.

For the most part, the solution just works. However, when it doesn't work, it really doesn't work.

A lot of people are finding success with Microsoft Teams. If a company already has Teams, if they're at a certain subscription level within Microsoft, they get Teams for free. If they're a company that has enough scale, then Teams will just come along with their subscription. Teams works well enough and has other factors and features from a collaboration standpoint. That makes it pretty compelling.

That being said, what I'd recommend is if people are a Microsoft house and they have a certain level of their subscription before they invest in Zoom, see if they can't address their needs with Teams, otherwise, they might be spending money where they don't need to.

I would rate the solution at a six out of ten.

I primarily use Zoom for virtual meetings with clients. I don't have Zoom installed, so I have to join through the web. I only use the browser version. 

Zoom is useful for virtual meetings. 

Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't. 

I have been using Zoom for about two years. 

I've had no issues with Zoom. It has been stable. 

I have never contacted technical support. 

There are no licenses or subscriptions. Zoom is free. 

I would rate Zoom an eight out of ten. 

Zoom is used for virtual meetings. Additionally, we use it for chatting, sending files, and voice messages in our organization.

When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure.

I have been using Zoom for approximately two years.

I have found Zoom to be stable and it has good performance.

Zoom is scalable. The solution is used by our whole organization and the number of people using it is approximately 250,000.

I have never encountered any issues to contact support.

The installation is straightforward.

I did the installation myself.

The personal version is free. However, there are fees required to use the solution for business.

I rate Zoom an eight out of ten.

We primarily use the solution to conferencing for meetings. We simply use it for video conferences. 

I really like its ability to handle large meetings. Zoom has is the capability to support many individuals in one meeting at a time. With Teams, we are limited to 250 users and Zoom allows us to add more people than that to the meeting.

The interface is very intuitive. It's very easy to use. 

It's a great tool. The product has great sound and video quality.

The installation process is very simple.

I don't use the solution very often. Therefore, I can't speak to dealing with any missing features.

In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.

It would be nice if they could add collaboration tools. With Microsoft Teams, for example, you can work directly on a document when you are on a call. It would be nice if you could do something similar on Zoom.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the quality is good.

The solution can scale in the sense that you can add many people to one call. It's better than, for example, Microsoft Teams. 

I've never dealt with technical support. I haven't had any reason to contact that. Therefore, I cannot speak to how helpful or responsive they would be.

Our office use is using Microsoft Teams.

Zoom works better for when you need many people in one meeting. 

The only reason we use Teams instead of Zoom is we have Microsoft in our business and we have to use it.

The initial setup is very simple and straightforward. It's not overly complex or difficult. To deploy the solution takes one or two minutes. The package is very small. The software download is 10 or 20 minutes or something like that. It is a very short time.

We don't pay for licenses. When our clients are using Zoom, we must use the free version.

I'm not sure how much the paid version costs.

We are just a Zoom customer and end-user.

Last week, I updated the solution, and therefore am on the latest version of the product. However, I don't know the exact version number I am now on.

During the pandemic, we really did use Zoom a lot. 

It's very easy to use. It is very stable. It has good quality. You can use it with any device. It's a great tool. I've had a great experience with it overall. 

I would rate it at a nine out of ten. 

We primarily use the solution for virtual meetings.

The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.

During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure. 

The solution is stable.

The scalability is very good.

My end-user experience has been very positive.

The product is quite secure and you can use it remotely. I've never heard of there being any security issues. 

The installation is very straightforward.

I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible. 

The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start. 

We've been using the solution for about a year or so.

We have found the product to be stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

The scalability potential is excellent. If a company needs to expand it, it can.

We currently have 20 users on the solution, however, we have a client that has well over 100 users. Just the technical team uses it. There are engineers and managers that use it.

I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.

We've also used Cisco Webex and Skype for Business. We use Zoom and Skype for meetings. WebEx we haven't used in a while. 

If you go for Webex or something like that, it has its own infrastructure at times and other things are there. Plus, the licensing is heavy. For Zoom, it is not like that. It is pretty simple and handy. In Cisco, there are many options available, however, you have to configure some of the settings and you need to know the licensing structure at the time of installation. It's more complex.

We found the implementation process to be very simple. It's not overly complex. The first-time installation took me one or two days to complete with the fine-tuning and everything that was involved. 

We're able to handle implementation ourselves. We didn't need any assistance with any outside help like consultants or integrators. 

The solution requires a subscription-based license. You can also use the free version of the solution, which doesn't cost anything. However, it doesn't have all of the features.

The pricing is reasonable, especially if you compare it to other solutions on the market.

We're a customer and an end-user of Zoom.

As it's a cloud-based solution, we are using always the latest version.

I'd rate the solution at a nine out of ten.

I'd recommend it to other users.

We use the solution for virtual meetings, for educating at home. 

The solution is pretty good. 

The interface could be more user friendly. 

I have been using Zoom for a year.

The solution is stable. 

The solution is scalable. 

For the moment, we do not have plans to increase the number of users. 

I have not had occasion to contact tech support. 

Prior to Zoom, we used Teams.

Installation can be handled on one's own. Even my children can do this. 

We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams. 

The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online. 

I rate Zoom as a six to seven out of ten. 

I use Zoom for virtual meetings.

Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.

I have been using Zoom for approximately two years.

Zoom is a stable solution.

I have found Zoom to be scalable.

We have approximately 30 people using this solution in our organization.

I have not needed to contact the support because I have not had an issue.

I have previously used Microsoft Teams.

The installation is straightforward and did not take a lot of time.

We are on an annual license for the solution. The price of the solution could be less expensive.

I rate Zoom a ten out of ten.

We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions. 

I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.

I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.

Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

I've been using Zoom for two years.

I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.

I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.

Zoom setup is the simplest.

I use Zoom for communication.

The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else.

I have been using Zoom for approximately three years.

The stability has been good but it could still improve. However, I have not found a better solution.

I have not ever needed to use technical support.

I have used Microsoft Teams and when comparing it to Zoom, Teams is more bandwidth-heavy, I find it cuts out a lot. I am generally in low bandwidth areas these days and I find it problematic to keep up with the conversations. Teams is similar to Zoom in which they both have a lot of features.

The cost of Zoom is approximately $150 USD annually.

I rate Zoom a ten out of ten.