Zoom Workplace Business Reviews

I primarily use the solution for client meetings. In most cases, our customers are government customers. They're using the government version of Zoom.

The user interface is fine.

I don't have any issue with the pricing.

The technical support is okay.

It does offer collaboration. You can share your screen. 

I'm not sure how good the solution is for file sharing. However, that might not be the type of functionality you need for this type of project.

I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings. In the case of my microphone, I may have a USB microphone, and all of a sudden I'm using the microphone in my camera. Or my speakers, if they're plugged into my laptop, now all of a sudden those don't work. That's something that's kind of annoying. However, that might not be the fault of Zoom.

I haven't had any issues with technical support.

The company mainly uses Microsoft Teams. I only use Zoom for when a customer wants to have a meeting and they need to use Zoom.

We used to use WebEx, however, we don't really use it anymore. 

The pricing of the solution is fine.

I'm just an end-user.

I'd probably rate the solution at a seven and that is only due to the fact that we're a Microsoft shop, and we have a lot of Office 365. Our use of Teams is very integrated into the files that we create and store and access. Therefore, Zoom is not the most used product in our company.

Everyone in the company uses it, so it's about a few dozen. I use it for interviews and group discussions but very rarely for meetings because there are security issues on that level. So I don't share proprietary information on Zoom, but I use it frequently for normal discussion. Obviously, now that people are getting back to work, we're not using it as much, but it's still useful.

Zoom is more accessible for people without a lot of tech knowledge. So let's say you're setting up a Zoom call with your parents, and they don't have the hardware or other things you need on their computer. It's easy to Zoom with them over the phone rather than inviting them to a meeting and getting them to a place with a microphone and a screen. It's highly mobile and easy for them to join the conversation.

I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect. Although Microsoft Teams is probably a better enterprise product overall, it's not as good for people who don't have that kind of tech history. Also, I've had some microphone issues and connection issues with Teams. 

Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department. I found it easy, but those things are not difficult for me. Of course, I can't speak for older adults who might not have experience interfacing with these things. Maybe Zoom could be made easier for them. 

But again, when it comes to ease of use, Zoom is on the lower and higher-end, depending on how you look at it. We don't use Zoom for presentations, so I'm unsure if it already has this feature. But if Zoom could enable you to present directly, that's something that would add a lot of value. 

We've been using Zoom for over a year.

I haven't had any issues. However, once you get beyond a certain number, it becomes very dependent on the admin to figure out who should be talking. The more people you have, the more difficult it will be to keep track. But I suppose that's a function of any meeting.

Zoom's scalability depends on whether people are following Robert's Rules of Order or how amenable your staff is to have those kinds of meetings. If they're not used to that kind of thing, then you have people speaking out of turn, so it depends on how good your moderator is. Generally speaking, though, the more people on a call, the more difficult it is to manage who's speaking or keep track of who is who. 

Hopefully, we won't be expanding our usage any time soon because that would mean things have gone south in terms of the pandemic. For now, our usage will remain steady, and I don't see it expanding to that extent. Even if you have customers across different markets, it won't be expanded on one end because the user base on the proprietary end won't increase.

You really didn't need tech support for Zoom. Something terrible would have to happen before you called Zoom tech support. Even then, you have your internal IT team for stuff like this, but it's not a cumbersome app. People have security issues. They get hacked. I know of a few people who had their Zoom meetings interrupted with frat-boy antics, racist trolling, and all kinds of crazy things. We've never had those kinds of issues, but if your password gets out or something like that, you may have to call tech support and see if they can block some IP address. But we've never had to deal with that kind of issue.

People at this company use Skype and Webex fairly frequently, but Webex is more of an onsite on-prem thing. For example, Webex is used when you don't want to go upstairs to talk to your coworker or you can't fit that many people in a conference room. Webex is more appropriate for direct presentations. We don't use Zoom for that kind of thing. But Zoom is easier to use overall than Webex, Teams, and Skype.

Setting up Zoom is incredibly easy. Let's say you're told that you need to go to a Zoom conference that starts in five minutes. You can set yourself up in that time and not be late. With some of these other solutions, you're doing mic checks, interface checks, internet checks, etc. It's easy to set Zoom up right away.

I rate Zoom seven out of 10. Again, I would say seven because of ease of use, how widely available it is, and how easy it is to adapt. But I don't know how well it can work at the large enterprise level. For our normal usage, I think it's solid.

At the same time, I wouldn't present via Zoom unless I had an experienced presenter. You have to keep the audience's attention or use Webex so the presentation is onscreen. When using Teams or Webex, you're sharing screens, so it's a direct kind of thing. In Zoom, you have a camera, and you're presenting. In my experience, it's not a direct-to-screen presentation. It's more of the audience watching you present from a screen. So that requires a little bit more attention. If you're having a town hall or something along those lines, I would say Zoom is the way to go. On the other hand, if you're trying to do something that involves specifications and very minute details, use Teams or Webex.

We use Zoom internally and externally in our organization for communicating with associates or with clients.

Zoom has benefited our company because it is easy to set up and for clients to use. When we are doing presentations or discussions at various levels of sales it is a good tool.

The solution is easy to use and loads up documents for sharing.

There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.

There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.

I have been using Zoom for approximately one year.

The stability is good. I do not remember Zoom having any glitches, or time-out issues, it always seemed consistent.

The solution is highly scalable. We extensively use Zoom, we have approximately 24,000 employees in my organization and many, if not all, have used Zoom. 

I use Teams and Zoom in my company.

The setup of the solution is straightforward.

I rate Zoom a seven out of ten.

We use Zoom to communicate with colleagues and hold meetings with colleagues and clients.

It's popular. Many people use it not only personally, but also in businesses.

When you have a large group of people on Zoom, the focus becomes hazy. When there are larger groups, people can become easily distracted.

When you have 10 people and three or four of them are primarily engaged in the conversation, the rest of the group has ventured or wandered off. I am not sure if it's a complaint. It's simply a fact.

I would like to see better video quality, especially when it's being used by a large group of people using it.

I'm not aware of any file transfer capabilities with Zoom. It would be useful to be able to share files with my colleagues.

There are some things that we require that Zoom does not have.

I have been using Zoom for approximately one year.

Our company is small. 

When we use Zoom, we may have one client and possibly another group of participants who are not affiliated with the organization. 

Because we are in the software development and implementation business, we use other tools in addition to Zoom.

While we are on a call, we use Go to Assist, and Fast Support to track our time and transfer files.

We access it through the Zoom web application. We don't install it or publish it.

I would rate Zoom a seven out of ten.

I use Zoom as a communication solution. I am an active user of the solution and I use it for approximately six hours a day.

There are many valuables features of Zoom. The visibility is very good. The ability to see everyone that is talking and the indication spotlight of who the primary speaker is helpful. The solution is interactive, the participants are able to raise their hand, comment, give gestures, such as thumbs up or down. There is the option to record, the quality of the video is great, the quality of the desktop sharing is clear, easy scheduling, and overall ease of use.

The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook.

In an upcoming release, I would like to have a push-button screen capture of what I am doing. I do not want to record the whole process, but I want a push-button screen capture. For example, if we are doing a PowerPoint or lightboard and I have edited it and I want to capture the change, having a push-button that records it to my laptop would be a large advantage.

I have been using Zoom for approximately two years.

The stability is good but I noticed quality issues for people who are using cell phones. There should be a note somewhere that says landline preferred. It is best to use WiFi rather than mobile data. This is more of a user issue than it is a platform issue.

The solution is highly scalable. We have zoom sessions that include tens of thousands of people.

I have never had an issue with Zoom to have the need to contact the support.

I have used WebEx and Teams previously. The video quality is poor, I cannot do screenshots easily or see what my lightboards are doing. When I am looking at myself on Teams, Teams flips my video around and there is no option for me to do a screen capture on Teams. If I am on a Teams call, I open up Zoom, I flip to Zoom video, I do my screen capture there and then I flip back to Teams for the call. I dislike Teams.

The additions I have suggested are to make an already amazing platform even better. My utilization of Zoom is better than everybody else in my organization as far as how many features are being used. I do training, teachings, and client-facing workshops and I have a lightboard integrated with Zoom, I use it extensively.

I rate Zoom a ten out of ten.

Most of my organization uses Zoom. I'm in sales and everyone in this department uses it. Tech and sales use a combination of Zoom and Teams. Occasionally, we might use something like a Cisco WebEx when the customer requires it. For example, we deal with federal government clients and intelligence agencies, and they have strict requirements for communications security.

I'm pretty satisfied with Zoom's user interface.

My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.

I've been using Zoom for at least two years. 

Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email. I did not notice this until just recently, so I don't know if this is something Zoom changed or if my system needs to be updated.

I've never had to use tech support for it. It just works.

Before we started using Zoom, we were using WebEx. Quite honestly, I think the reason the company switched was purely political.

I rate Zoom nine out of 10. 

I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.

My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.

Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.

Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.

The grid view option is great, as you get to see everyone who is in the video conference at the same time.

I like the feature that you can select a particular member and see them on the full screen.

Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk

In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.

I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.

Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.

I've started using zoom since the first pandemic was initiated and I've been using it ever since.

The primary use case of this solution is for video calling, web, and group meetings.

The most valuable feature is push notifications. We use it as a user and Zoom has the option to control the entire meeting with the push notifications. One person can control the entire meeting, which is quite handy for an organizational meeting. 

For personal meetings, the screen-sharing and the quality of the video is great.

The interface is easy to understand, and easy to use.

For those who cannot purchase the ID, they have a time limit of 40 minutes. They should consider increasing the time limits for free users.

I am from India, and here we have students who are using Zoom for their college classes or science classes. If they would increase the video times then it would increase their market size. Once they have more time, they can use it more often and could possibly decide to purchase the paid version.

The backgrounds are a bit dull. I would like to see some improvements made to the backgrounds that are available.

We started using the free version of Zoom a year ago, but only just made the official purchase one month ago.

We have been using the Business Zoom in full for the last month.

It's a stable solution. We don't have any issues connecting.

This solution is scalable.

We have 500 employees who are using it. It is being used extensively in our organization right now as everyone is working from remote locations.

In India, the COVID lockdown is increasing every month. The chances are that we will be increasing our account users.

I have not spoken with anyone in the technical support team. We have our own IT department and go directly to them if we have any issues.

Previously we were using Join Me. The interface was poor and we were having many issues during web calls and group meetings. We switched to using Zoom and the experience has been very good.

We have also used Skype, Skype for Business, and some other tools. Zoom is easier.

I have used Hangouts Meet and when you increase users the video quality deteriorates and you will face many issues.

There is a free version available with time limits.

Depending on the company budget, this would be a great solution to use. It's user-friendly and the video quality is very good. The bandwidth it requires is good, and you can continue with your meetings without any issues.

Compared to other products on the market, this is a very good solution. There are very few options available that have a good interface that is easy to use and understand with good video calling.

I would rate this solution a nine out of ten.