We use it for virtual meetings, sharing documents, and conferencing.
Cyber Security Consultant at a consultancy with 11-50 employees
Free, stable, and easy to install and use
Pros and Cons
- "Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
- "Screen sharing is valuable, it is very easy to install, and there are 45 minutes free of charge."
- "In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."
- "It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using."
What is our primary use case?
What is most valuable?
Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge.
It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.
What needs improvement?
In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.
It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.
For how long have I used the solution?
I have been using this solution for three or four years.
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April 2026
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What do I think about the stability of the solution?
It is very stable.
How are customer service and support?
I have never contacted their support team.
Which solution did I use previously and why did I switch?
I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.
Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.
How was the initial setup?
It is straightforward.
What about the implementation team?
I could do it on my own. No technical assistance was required.
What's my experience with pricing, setup cost, and licensing?
I am using the free version.
What other advice do I have?
It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.
I would rate it an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Architect at a computer software company with 1,001-5,000 employees
High quality video, reliable, and free version available
Pros and Cons
- "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
- "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful."
- "Zoom could improve by extending the one-hour maximum session time in the free version."
- "Zoom could improve by extending the one-hour maximum session time in the free version."
What is our primary use case?
We are using Zoom in our organization for customer meetings.
What is most valuable?
The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.
What needs improvement?
Zoom could improve by extending the one-hour maximum session time in the free version.
For how long have I used the solution?
I have been using Zoom for approximately three months.
What do I think about the stability of the solution?
The stability of Zoom has been good.
What do I think about the scalability of the solution?
Zoom is scalable, we have had meetings with over one hundred plus participants and we did not experience any issues.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Cisco Webex previously.
I have found Cisco Webex to be similar to Zoom in functionality.
How was the initial setup?
The initial implementation is straightforward. It only involves a few clicks.
What about the implementation team?
I did the implementation of Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom has a less expensive subscription than other solutions such as Cisco Webex.
Zoom offers a free and paid version of the solution. The price of Zoom could be less expensive.
What other advice do I have?
This is a good solution compared to others because you are receiving many features at a low cost.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zoom Workplace Business
April 2026
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893,164 professionals have used our research since 2012.
Business Development Manager at Computer Learning centre
Enables us to have virtual meetings and share files and other information
Pros and Cons
- "It meets all of our basic requirements. It's easy to use."
- "It meets all of our basic requirements and is easy to use."
- "The pricing could be improved."
- "The pricing could be improved."
What is our primary use case?
Zoom is used for virtual meetings and sharing files and information.
This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.
What is most valuable?
I think the solution is okay. It meets all of our basic requirements. It's easy to use.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been using Zoom for over two years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
The solution is scalable. We have plans to increase usage in the future.
How are customer service and support?
We have never had a reason to contact technical support.
How was the initial setup?
Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.
What's my experience with pricing, setup cost, and licensing?
There is a yearly license for this solution. I would like it if they offered better prices.
What other advice do I have?
I would rate this solution 8 out of 10.
I would recommend this solution for someone who wants to start using it because it's easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager at a tech services company with 51-200 employees
Impressive background blur, useful mobile application, and reliable
Pros and Cons
- "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."
- "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home."
- "We are more inclined to work with Microsoft Teams."
- "We are more inclined to work with Microsoft Teams."
What is our primary use case?
I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.
What is most valuable?
The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.
I have the ability to use Zoom on my mobile phone which is useful.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom has been stable.
What do I think about the scalability of the solution?
I am satisfied with the scalability of Zoom.
We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.
How are customer service and support?
I have not contacted the technical support from Zoom.
Which solution did I use previously and why did I switch?
I have been using Microsoft Teams in parallel with Zoom.
How was the initial setup?
We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.
What's my experience with pricing, setup cost, and licensing?
My company is using the paid version of Zoom.
What other advice do I have?
We are more inclined to work with Microsoft Teams.
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Engineer at Tenable Network Security
Reliable video communications tool that is great for meetings but has trouble staying connected on mobile devices
Pros and Cons
- "We always make our meetings on Zoom because we believe that it is the best option."
- "The mobile version of Zoom could use some improvement."
What is our primary use case?
I use this solution mainly for meetings with customers and the occasional webinar/interview.
What is most valuable?
I like having the ability to annotate remote presentations, and it is easy for everyone to share.
What needs improvement?
The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.
For how long have I used the solution?
I have been using Zoom on a daily basis for the past three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable. I have a personal and company account. There are about one thousand users in my company that use Zoom on a regular basis.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
I have used Google Meet, Webex and Microsoft Teams - depending on if we set up the meeting or the client does. We always make our meetings on Zoom because we believe that it is the best option.
Webex, for example, collects a lot of information making it a long process to get into the actual meeting and occasionally requires updates as you are trying to enter meetings.
How was the initial setup?
The initial setup was straightforward - much easier than all other options.
What other advice do I have?
I would recommend this communications tool to anyone looking for affordable, easy to use, trouble free video communications.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 51-200 employees
Good meeting option when physical attendance is not possible; lacks sufficient customization
Pros and Cons
- "A good option for online meetings."
- "I like the whole application and it's a good option for meetings when it's difficult to attend in person."
- "There is insufficient customization."
- "I'd like to see some more customization and the ability to increase meeting length without cost."
What is our primary use case?
My primary use case is for meetings. I'm a Zoom customer.
What is most valuable?
I like the whole application and it's a good option for meetings when it's difficult to attend in person.
What needs improvement?
I'd like to see some more customization and the ability to increase meeting length without cost.
For how long have I used the solution?
I've been using this solution for nearly four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is sufficiently scalable for my needs.
How was the initial setup?
The initial setup was simple.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at Secur Links
Simple installation, user-friendly, and reliable
Pros and Cons
- "The most valuable feature of Zoom is user-friendliness."
- "The most valuable feature of Zoom is user-friendliness."
- "Zoom could be more scalable."
- "Zoom could be more scalable."
What is our primary use case?
We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.
What is most valuable?
The most valuable feature of Zoom is user-friendliness.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom is very good.
What do I think about the scalability of the solution?
Zoom could be more scalable.
We have approximately 40 people using the solution.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.
How was the initial setup?
The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.
What about the implementation team?
I can do the implementation myself. You subscribe and use the solution.
What's my experience with pricing, setup cost, and licensing?
There is a subscription to use the solution.
Which other solutions did I evaluate?
I prefer Zoom to other solutions.
What other advice do I have?
I would recommend this solution to personal users and organizations.
I rate Zoom a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Cost-effective, simple to install, and user-friendly
Pros and Cons
- "The most valuable feature is the ease of use."
- "I would recommend this solution to others who are considering using it."
- "Zoom security could be improved."
- "Zoom security could be improved."
What is our primary use case?
We use Zoom primarily for virtual meetings.
What is most valuable?
The most valuable feature is the ease of use.
It is very simple to use.
What needs improvement?
Zoom security could be improved.
For how long have I used the solution?
We have been using Zoom for two to three years.
What do I think about the stability of the solution?
Zoom is a stable product.
What do I think about the scalability of the solution?
Zoom is scalable.
We currently have two main users, because we have a shared account.
How are customer service and support?
We have not contacted technical support.
How was the initial setup?
The initial setup is straightforward.
This solution will be deployed and maintained by one technical person.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
There are some additional costs.
What other advice do I have?
I would recommend this solution to others who are considering using it.
It's easy to use, and cost-effective.
I would rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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