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Project Manager at a computer software company with 501-1,000 employees
Real User
Dec 12, 2021
Stable solution works well for video conferences
Pros and Cons
  • "I find it very easy to use for multiple persons."

    What is our primary use case?

    My primary use is for video conference, for classes for my daughter when she's online, and also when I have to talk with the teacher.

    What is most valuable?

    The solution is working very well and it's very simple, easy to use.

    What needs improvement?

    One area that can be improved is the chat settings. Perhaps add a feature so you can tag someone when you write something, and that someone be notified that you wrote a message to him or her. I'd like to see more user interface.

    For how long have I used the solution?

    I have been using Zoom for two or three years.

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    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    The solution is scalable. My family is using Zoom.

    Which solution did I use previously and why did I switch?

    Previously, I've used the service from Google. I was using Slack and Skype. With my friends, I use WhatsApp for video.

    I began using Zoom because I find it very easy to use for multiple persons.

    How was the initial setup?

    It is very easy to install in just a few minutes.

    What's my experience with pricing, setup cost, and licensing?

    At work we had a paid account for multiple users and so on, but at home I'm using the light version, the free one.

    What other advice do I have?

    Zoom works very well and is very stable. I enjoy the fact that it can be used with more than two people, and you can also chat with others during calls.

    I would suggest using the solution because it works very well for video conferences.

    I'd rate the solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Systems Engineer at a manufacturing company with 1,001-5,000 employees
    Real User
    Dec 10, 2021
    Reliable, scalable, and easy to use
    Pros and Cons
    • "The most valuable features of Zoom are simplicity and reliability."
    • "I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially."

    What is our primary use case?

    We use Zoom primarily for virtual meetings and remote assist sessions, where we take over control of somebody's computer.

    What is most valuable?

    The most valuable features of Zoom are simplicity and reliability.

    What needs improvement?

    I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times  I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially.

    For how long have I used the solution?

    I have been using Zoom for approximately three years.

    What do I think about the stability of the solution?

    Zoom is very stable, it is great.

    What do I think about the scalability of the solution?

    The scalability is good.

    We have approximately 4,000 users that use Zoom in my organization.

    How are customer service and support?

    I have not needed to contact the support of Zoom.

    What other advice do I have?

    I recommend this solution to others.

    Zoom is a superior product to the others that are on the market.

    I rate Zoom an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Buyer's Guide
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    January 2026
    Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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    Real User
    Dec 10, 2021
    Free to use, easy to set up, and makes it simple to connect for remote meetings
    Pros and Cons
    • "It's pretty easy to connect to anybody through a scheduled meeting."
    • "Sound is not an issue, however, with video I've always had issues when using the free service."

    What is our primary use case?

    I primarily use this to remotely talk with people. I use it personally now, however, I did use it at my previous company.

    What is most valuable?

    It's pretty easy to connect to anybody through a scheduled meeting. It typically goes well with just sound.

    The initial setup is simple. 

    There is a free tier so that you don't need to pay to use Zoom (with some limitations).

    What needs improvement?

    Mostly it's been fine. There are just a few issues that I've noticed. For example, if I'm speaking with friends, it's through the free Zoom application, not the paid tier. There usually tends to be some issues that I have on my end consistently with camera reception. Even when all the features on my end are enabled, there are still issues with being able to even see myself. Sound is not an issue, however, with video I've always had issues when using the free service.

    For how long have I used the solution?

    I use Zoom occasionally, from time to time. 

    What do I think about the scalability of the solution?

    I've never tried to scale the product. I can't speak to how easy or hard it would be. 

    How are customer service and support?

    I've never used technical support. I don't know if they are responsive when you need their help. 

    How was the initial setup?

    The initial setup is pretty simple and straightforward. It's not hard to deploy it. Everything is easy to implement. 

    What's my experience with pricing, setup cost, and licensing?

    I tend to use the free tier. I can't speak to how much the paid tiers cost.

    What other advice do I have?

    I don't have a business relationship with Zoom. 

    I tend to use the latest version of the solution, however, I don't use Zoom frequently anymore. I don't know which version of the solution I'm on.

    I'd rate the solution at a seven out of ten. Being able to work is kind of the prime objective of most applications. This tends to do that with the exception of video, which I've had too many issues with. The two times I've used it, I had that issue. When I used to work for a hedge fund and some tech startups, it always used to work. That was on the paid tier which makes me wonder if it's just the free tier that's a bit weaker. In general, however, it works well. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1037607 - PeerSpot reviewer
    Account Manager at a tech services company with 11-50 employees
    Real User
    Dec 9, 2021
    Easy to deploy, simple to use, and very intuitive
    Pros and Cons
    • "The initial setup is very simple."
    • "The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."

    What is our primary use case?

    Right now, due to COVID, the pandemic, most customers don't have any face-to-face meetings. We use web conferencing in its place. Some use Zoom for this kind of work. We have almost daily meetings with some customers using Zoom. Basically, it's perfect for one-to-one or small group meetings that can happen remotely.

    What is most valuable?

    The solution is really easy to install and configure.

    The product is very easy to use. It's an intuitive product and it has a lot of usability, which is very, very good.

    The initial setup is very simple. 

    The solution is very stable.

    The scalability is quite good. 

    What needs improvement?

    I haven't explored all the features. Therefore, it's hard to discuss anything that may be missing. 

    The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet.

    I'm not sure if Zoom is also offering hardware the way that WebEx can. If not, it may be something that they should consider. 

    For how long have I used the solution?

    I've used the solution for a couple of years at this point. 

    What do I think about the stability of the solution?

    The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    Scalability is possible. If a company needs to expand it, it can do so. 

    Everyone in our company is currently using this product. Our customers also use it, and it seems to be their preferred product when it comes to video conferencing. 

    How are customer service and support?

    We haven't had any issues with technical support. They are okay.

    Which solution did I use previously and why did I switch?

    I also use WebEx. Our customers mostly use and prefer Zoom, which is why we end up using it more often in our day-to-day.

    How was the initial setup?

    The implementation process is very, very easy. From the user's point of view, it's easy due to the fact that it's in the cloud. A company shouldn't have any problem trying to install it.

    Since we do not need to host the solution ourselves, there isn't maintenance required. 

    What other advice do I have?

    We're a customer and an end-user.

    We're using the most recent version of the product. 

    I'd advise other users to try it out. It's very easy to deploy and simple to use. 

    I'd rate the solution at a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1734405 - PeerSpot reviewer
    Head Channel and Capacity at a computer software company with 201-500 employees
    Real User
    Dec 9, 2021
    Beneficial packages and access by shared link
    Pros and Cons
    • "There is no installation, you can give someone a link to the chat and they can access the chat through the link."
    • "The solution could improve by being more secure."

    What is our primary use case?

    We use Zoom for virtual meetings.

    What needs improvement?

    The solution could improve by being more secure.

    For how long have I used the solution?

    I have been using Zoom for approximately one year.

    What do I think about the scalability of the solution?

    We have approximately 10 people in my organization that use this solution on a regular basis.

    How was the initial setup?

    There is no installation, you can give someone a link to the chat and they can access the chat through the link.

    What's my experience with pricing, setup cost, and licensing?

    We have subscribed to a package for Zoom and it is a monthly payment.

    What other advice do I have?

    I would recommend this solution to others

    I rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Software Architect at a tech services company with 5,001-10,000 employees
    Real User
    Top 5Leaderboard
    Dec 8, 2021
    Easy to use, scalable, and simple installation
    Pros and Cons
    • "Zoom is mobile-ready and easy to use."
    • "The security and chat features should improve in Zoom."

    What is our primary use case?

    Zoom can be used for virtual meetings.

    What is most valuable?

    Zoom is mobile-ready and easy to use.

    What needs improvement?

    The security and chat features should improve in Zoom. 

    For how long have I used the solution?

    I have been using Zoom for approximately two years.

    What do I think about the stability of the solution?

    Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

    On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

    What do I think about the scalability of the solution?

    I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

    We have half the people in our organization using Zoom when we are doing projects.

    How are customer service and support?

    I have not used technical support.

    Which solution did I use previously and why did I switch?

    We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

    How was the initial setup?

    Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

    What's my experience with pricing, setup cost, and licensing?

    There are paid and free personal accounts for Zoom.

    What other advice do I have?

    I would recommend this solution to others, there are free accounts that make it useful for anyone.

    I rate Zoom a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1396728 - PeerSpot reviewer
    Technology Consultant at a computer software company with 10,001+ employees
    Real User
    Dec 7, 2021
    It's easy for non-tech people to use
    Pros and Cons
    • "Zoom is easy for non-tech people to use. It's straightforward and simple."
    • "You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing."

    What is our primary use case?

    We use Zoom for virtual meetings. 

    What is most valuable?

    Zoom is easy for non-tech people to use. It's straightforward and simple. 

    What needs improvement?

    You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing. 

    For how long have I used the solution?

    I've been using Zoom for about four years.

    What do I think about the stability of the solution?

    Zoom is reliable. 

    How are customer service and support?

    I haven't engaged with the tech support.

    How was the initial setup?

    Installing Zoom is easy. It's just one click. 

    What's my experience with pricing, setup cost, and licensing?

    We pay for a monthly license. 

    What other advice do I have?

    I rate Zoom 10 out of 10. I would certainly recommend it to others. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer931998 - PeerSpot reviewer
    Assistant Professor at a university with 51-200 employees
    Real User
    Dec 1, 2021
    Good performance and stability; useful for virtual meetings
    Pros and Cons
    • "The initial setup is straightforward as this is a cloud application. It only takes a few seconds."
    • "I would like to see an integration with Microsoft."

    What is most valuable?

    It is useful for virtual meetings. 

    What needs improvement?

    I would like to see an integration with Microsoft. 

    For how long have I used the solution?

    I have been using Zoom for two to three years. 

    What do I think about the stability of the solution?

    I am satisfied with Zoom's performance and stability. 

    What do I think about the scalability of the solution?

    I would give Zoom a nine out of ten for scalability. There's still room for improvement on this front. However, we have many people using it at our institution. 

    How was the initial setup?

    The initial setup is straightforward as this is a cloud application. It only takes a few seconds. 

    What about the implementation team?

    We set it up in-house. 

    What's my experience with pricing, setup cost, and licensing?

    I know that there are licensing costs but I'm not sure what they are. 

    What other advice do I have?

    I would recommend this solution. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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