We use the solution for internal and external meetings.
Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
An easy-to-use solution that helps to create internal and external meetings
Pros and Cons
- "The solution is stable and user-friendly."
What is our primary use case?
How has it helped my organization?
The tool helps to reduce the time in meeting people.
What is most valuable?
The solution is stable and user-friendly.
For how long have I used the solution?
I have been using the tool for three years.
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April 2026
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What do I think about the stability of the solution?
I would rate the product a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How was the initial setup?
The solution's setup is very easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a computer software company with 11-50 employees
Stable and good functionality
Pros and Cons
- "Overall Zoom functions well."
- "Overall Zoom functions well."
- "The updating feature of Zoom needs to be improved."
- "The updating feature of Zoom needs to be improved."
What is most valuable?
Overall Zoom functions well.
What needs improvement?
The updating feature of Zoom needs to be improved.
For how long have I used the solution?
I have been using Zoom for approximately two years.
How are customer service and support?
I have not needed to contact the support of Zoom.
Which solution did I use previously and why did I switch?
I have used TeamViewer and StarLeaf.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
April 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Principal Consultant - HCM at Oracle
Is stable and easy to install, and functions well
Pros and Cons
- "It functions well. I have had no issues with attaching files to chats."
- "It functions well, and I have had no issues with attaching files to chats."
- "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
- "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
What is most valuable?
It functions well. I have had no issues with attaching files to chats.
What needs improvement?
The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.
For how long have I used the solution?
I've been using Zoom for quite a while, both before the pandemic and post-pandemic, in a much more hands-on way.
It's a cloud solution.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
It's quite scalable.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Zoom functions pretty well, and I would rate it at nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Scalable and stable with simple setup
Pros and Cons
- "The solution is stable and scalable."
- "We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions."
- "Zoom lacks dashboards, more could be included."
- "Zoom lacks dashboards, more could be included."
What is our primary use case?
We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions.
What is most valuable?
The solution is stable and scalable.
What needs improvement?
Zoom lacks dashboards, I think more could be included.
For how long have I used the solution?
I've been using this solution for two years.
Which solution did I use previously and why did I switch?
We previously used Teams.
How was the initial setup?
The initial setup is straightforward, we did it in-house and currently have five users in the company.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP Product at Medint
Reasonable price, easy to install, and works well
Pros and Cons
- "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
- "I'm using it only for meetings, and it is good for me, as it provides options for remote control and screen sharing."
- "If anything, the updates could be less frequent."
- "If anything, the updates could be less frequent."
What is our primary use case?
I am using it for virtual meetings.
What is most valuable?
I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.
What needs improvement?
If anything, the updates could be less frequent.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the scalability of the solution?
We have about 120 users who are using this solution. We don't have any plans to increase its usage.
How are customer service and support?
We connected with them only once.
Which solution did I use previously and why did I switch?
We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.
How was the initial setup?
It took me minutes. That's all.
What about the implementation team?
I can install it on my own. There is no need for a technical person.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. It has a monthly license.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
First Vice President/ Private Banking Manager at Eastwest Bank
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
- "Zoom is a stable solution."
- "Zoom is a stable solution."
- "Zoom could improve by being more user-friendly."
- "Zoom could improve by being more user-friendly."
What is our primary use case?
I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom.
I both the Zoom application and I use web-based version.
What needs improvement?
Zoom could improve by being more user-friendly.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
How are customer service and support?
I have not used the technical support from Zoom.
How was the initial setup?
The initial setup of Zoom is simple, it is similar to any other application.
What about the implementation team?
I did the implementation of Zoom myself.
What other advice do I have?
I rate Zoom a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
EMEA CLoud Technology at a tech services company with 10,001+ employees
Scalable, simple implementation, and free version available
Pros and Cons
- "Zoom is a scalable solution, we have 150,000 people using it in my organization."
- "Zoom is a scalable solution, we have 150,000 people using it in my organization."
- "Zoom can improve the user-friendliness of the management when you are doing a webinar."
- "Zoom can improve the user-friendliness of the management when you are doing a webinar."
What is our primary use case?
Zoom a video conferencing tool.
What needs improvement?
Zoom can improve the user-friendliness of the management when you are doing a webinar.
For how long have I used the solution?
I have been using Zoom for approximately five years.
What do I think about the scalability of the solution?
Zoom is a scalable solution, we have 150,000 people using it in my organization.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
Previously I was using Microsoft Teams and Skype for Business.
How was the initial setup?
The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom.
What other advice do I have?
I would highly recommend this solution to others.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Student at a university with 1,001-5,000 employees
Reliable, scalable, and easy to use
Pros and Cons
- "Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams."
- "Zoom is easy to use and you can have a session with someone with a few mouse clicks."
- "The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
- "The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
What is most valuable?
Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams.
What needs improvement?
The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended.
For how long have I used the solution?
I have used Zoom within the last 12 months.
What do I think about the stability of the solution?
I have found Zoom to be stable.
What do I think about the scalability of the solution?
Zoom is a scalable solution.
How are customer service and support?
I have not used the support from Zoom.
Which solution did I use previously and why did I switch?
I have used other similar solutions to Zoom, such as Microsoft Teams. I found that Zoom is better than Microsoft Teams.
What other advice do I have?
Zoom is a very good tool as long as you have a good connection.
I rate Zoom a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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