Lansweeper Reviews

My team primarily uses Lansweeper for a desktop group, especially Windows. We have about 1,500 Windows computers on campus and my group takes care of these computers. Lansweeper is primarily used to find computer information when you type a user name. It shows detailed information about computers including Event Viewer pieces that you can look at immediately instead of having to visit the computer. There is extensive information you can see in Lansweeper directly.

What has been very useful is that we have the on-prem version of Lansweeper that has Actions. There are several things we can do from the Lansweeper interface without having to use other tools. For example, if I need to browse the C drive or if I need to do a remote session, I just click on the Actions option and it will trigger the tool to that specific computer.

Regarding reports utilization, there are many different situations where we use them. We have IP locations designation in Lansweeper, where I set an IP range that fits with how we work by department. Each department has their own IP range. Any computer or printer connected to that department's IP range will show as a set of IP range. It categorizes the assets by location automatically without manual mapping.

Our desktop group has departments assigned to them. When they want to see specific computers within their departments, they select only the IP ranges they are responsible for. For deployments, using the on-prem version, we can deploy software to specific departments by IP range. We frequently use the Windows 10 end-of-life report, where Lansweeper provides the SQL query. I can copy and paste the report on-prem and fine-tune it based on additional criteria.

The reports are accessible for our desktop group technicians to create their own. Different situations arise where we need to find specific software. For instance, when CCleaner was categorized as non-licensed, we created a report to locate and remove it. As installations occur, the report updates automatically through continuous computer scanning.

A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make.

In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed.

My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches.

For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.

We would greatly benefit from the ability to continue software installations and assistance with Windows updates, focusing more on action-oriented features. While Lansweeper fulfills our needs completely in terms of reporting and knowledge, the software installation capability is being phased out with their cloud version app. This ability has been removed on the cloud version along with the Actions feature.

I have been working with Lansweeper for about 15 years.

The initial setup of Lansweeper was not complex. It is an installer that sets up IIS and allows database selection, including an SQL Express option. We conducted a trial before installing on a full system. The initial setup made sense within the Microsoft platform, utilizing IIS, ASP.NET, SQL server, and Active Directory. The technologies were compatible with our environment.

We have not experienced any issues with Lansweeper. It runs on a server with network visibility, and we haven't encountered any downtime or problems.

We have 1,500 computers on campus managed by one server, which handles the load without issues. While we haven't needed to upgrade, the Lansweeper team has explained that the upgrade process would be simple to implement if necessary.

Compared to other companies, Lansweeper fulfills our needs effectively. We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers. Their service is very good.

We chose Lansweeper because it utilized SQL server and IIS, which are industry standards. It didn't create any complications and used our on-premise Active Directory as a scanning base. This contrasted with other solutions that required agent installation on computers.

The initial setup of Lansweeper was not complex. It features an installer that sets up IIS and allows database selection, including an SQL Express option. We conducted a trial before installing on a full system. The initial setup aligned with the Microsoft platform, utilizing IIS, ASP.NET, SQL server, and Active Directory. The technologies were compatible with our environment.

The VirtualBox extension pack was the specific component we needed to track. I would recommend Lansweeper as we have used this software for 15 years and they have maintained stable pricing while adding cloud options. The cloud option now includes automation capabilities that could potentially replace Actions, though it requires more developer-oriented skills.

Lansweeper has solved our needs effectively. We use Jamf for Mac device management and have some capabilities in Intune for devices managed there. However, for detailed hardware information, Lansweeper remains our primary tool, and we haven't needed to look elsewhere.

I rate Lansweeper a 9 out of 10.

We use Lansweeper from a service desk point of view to make sure that accounts are not locked, as it shows when passwords have expired. Information such as this doesn't show up on our on-prem Active Directory. We also use it to see how many applications are stored in the trust on all the devices, as well as which device has what software. It functions similarly to Intune, monitoring many aspects, such as how many devices in the trust are Windows 10 and how many devices are Windows 11.

We use this data because we're trying to ensure the whole trust transitions to Windows 11.

I primarily use Lansweeper for monitoring accounts and devices, tracking Windows versions, and seeing how many devices a person has used. It contains all that information, and I find it brilliant within my knowledge limits.

Lansweeper provides comprehensive information about accounts, including lockout status, password expiration, and account expiration dates. While some information can be found in on-prem Active Directory, Lansweeper presents everything in an organized manner, including helpful graphs.

The solution has an excellent health status feature and a user-friendly interface that contains all necessary information. The data presentation is clear and beneficial for both service desk and second-line support.

The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently. Additionally, Lansweeper includes valuable server-related information.

While Lansweeper is good, there is always room for improvement. It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types.

It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities. This could include details such as when files were opened or deleted, along with specific file names and timestamps.

I have been working with Lansweeper for more than two years.

Lansweeper is stable.

I find Lansweeper scalable.

I have escalated questions to Lansweeper's technical support and customer service several times. Contact is made either through email or through their portal by filling out a form.

Positive

I have not used any other asset management solution before Lansweeper.

I am not the best person to discuss costs as I am just an employee.

The solution is available as a SaaS version of Lansweeper. I believe the purchase was made through a company, possibly through the AWS Marketplace.

I would recommend Lansweeper to others based on its features. My current role has changed to infrastructure engineer.

Rating: 4/5

My use case for Lansweeper primarily revolves around inventory purposes, as we wanted to build out our CMDB, and Lansweeper was hands down the best tool; it collects every last piece of information we wanted to know about our equipment and has strong reporting capabilities.

For instance, my boss would call me during a meeting and ask, 'Hey, Marcos, how many computers do we have running Windows 7?' I would type 'Windows 7' in the query and get a response within seconds, showing 350 computers. This capability was extremely helpful for inventory, as I could quickly check specifics such as how many computers were running 8 gigs of RAM versus 16.

I would create my reports regularly, such as one that tracked computers that had not rebooted, which helped identify issues with patching or other problems. I would run reports for security purposes, detailing when computers had been last updated, and assistance for HR queries about user logins. Thus, while the main reason for using Lansweeper was inventory, it proved helpful for numerous other use cases as well.

The best features I appreciate about Lansweeper, aside from inventory and reporting, include its querying capability, as it allows me to get information at my fingertips extremely quickly. We didn't spend much on hardware, just needing a server to run it, and it was a very nimble piece of software.

Unlike the previous Microsoft tools we used which required scripts for information extraction and took around 10 minutes to deliver a report, Lansweeper drastically improves that time to 10 seconds, making a significant difference during decision-making sessions.

Lansweeper's querying capability allowed me to get information extremely quickly, which was crucial during decision-making sessions. This combined with its inventory and reporting features enabled us to address numerous use cases beyond our primary inventory goals.

One thing I wish Lansweeper could improve is to include software distribution features, which would allow me to push particular software components to specific computers. For example, if someone reported a missing EMR client, I could simply push it to their computer right away.

Over the years, while we expanded from tracking around 5,000 to 6,000 computers, the licensing cost increased significantly, going from roughly $300 to about $2,500, which strained our budget as a non-profit healthcare organization. I also noted that while there were potentially useful additional features, I frequently found myself having to decline them due to tight budget constraints.

Furthermore, improved integrated Windows patching that avoids switching systems would be beneficial, as I relied on Lansweeper for reports on unpatched computers but needed to use a different Microsoft tool to correct the issues.

I have been using Lansweeper since 2012 and used it through 2023. The only reason I stopped using it is because I left that job for another position where they didn't have Lansweeper, but I used it throughout those years.

The initial setup of Lansweeper was very straightforward, and although we had issues later when trying to view other network segments due to our distributed network across multiple healthcare sites with different geographical locations, the setup in the office itself went smoothly.

The complications arose with firewalls and routing, requiring a few support calls. These discussions highlighted that we weren't getting past the firewall due to the permissions granted to our Lansweeper admin account, which required adjustments and discussions with our internal network and security teams, reaching up to the CIO for approval on opening the necessary access.

I find Lansweeper's support team to be great. When I called them, someone would typically answer fairly quickly.

If they weren't available, I would leave a message, and they would usually return my call within an hour, addressing any issues I had.

On a scale of one to ten, I would rate their support at about a nine and a half. The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.

Positive

I have looked at other inventory systems, and while they are decent, they are not as flexible or nimble as Lansweeper.

I was just a customer of Lansweeper, and I encountered a minor, albeit annoying, issue each year regarding the annual support invoice. As part of our accounts payable process, I would approve it when notified, but I would often later receive calls about additional charges that appeared on our account, likely due to foreign transaction fees from payments to Germany.

This would cause confusion and frustration among our accounts payable staff, especially since the extra fees were often small and insignificant, but the communication process around them could be irritating.

The setup and operation of Lansweeper are easy, so I don't remember needing any formal training. I think there was a brief introduction offered, but we intuitively figured it out quickly without needing specialized instruction, which is another reason I've never looked back.

I would definitely recommend Lansweeper and give it a rating of ten out of ten.

We use Lansweeper for asset management.

We utilize Lansweeper's advanced scanning capabilities for monitoring connected devices, and we mainly use this feature for scanning software installed on devices. We maintain two lists, a blacklist and a whitelist of software, and we manage the software that appears in the network, including on mobile devices of users.

We use Lansweeper for creating and arranging reports about Microsoft applications installed, and we use it to count licenses. Our accounting team also uses Lansweeper to make an inventory of IT devices, and because Lansweeper scans devices very well, it can retrieve serial numbers of devices.

The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information. If you install agents on mobile devices, it also sends information to Lansweeper through the cloud, allowing us to collect information from devices not connected to the network.

We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings.

It is quite difficult to tell how Lansweeper can be improved, but we have encountered some problems correctly identifying product versions. For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version. There is no analytics from Lansweeper to understand that it is the same software but with a different version.

I have approximately five years of experience working with Lansweeper.

We installed Lansweeper by ourselves with my team; it is very easy to install and set up.

I can definitely say that Lansweeper is a stable solution.

The scalability of Lansweeper is quite good.

Lansweeper is quite good at scaling because it is very easy to add or set up features. You can start with just scanning your network and later add all the other features it provides to prepare reports.

I would rate technical support from Lansweeper an eight on a scale from one to ten, where one is the worst and ten is the best.

I cannot remember which other solutions we evaluated before choosing Lansweeper, but I have known Lansweeper as a software for over 10 years since it came to the market. I used it at my previous job, and after a few years in a new company, we also started using Lansweeper.

My experience with the pricing, setup cost, and licensing of Lansweeper was good. It is quite cheap compared to other solutions, and the installation was very easy.

We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings.

We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings.

It is quite cheap compared to other solutions, and the installation was very easy.

I tried to check some other solutions, but they either required heavy setup and usability or were more expensive.

In my opinion, Lansweeper is not a sustainable solution.

I find it difficult to answer what you mean by scalability, and it requires additional details.

On a scale of one to ten, I rate Lansweeper an eight.

We use Lansweeper for an energy company that has about five or six branches around the world. We also use Lansweeper in our own company, which has six branches. Most of them are laptops traveling around the world. Now we're trying to improve a Lansweeper installation in a very large energy company, an oil company, with around 40,000 endpoints. This is our biggest sale. We had some smaller ones, but this is our biggest.

The best feature of Lansweeper is the discovery. It is really automatic and straightforward to install and use. The variety of assets they support includes almost everything in the IT world. The integrations are a very positive asset in their portfolio. The cloud solution they have, the SaaS solution, is really great because until now it was on-premises and cloud, but now the total cloud solution is excellent.

We have utilized Lansweeper's advanced scanning capabilities for monitoring connected devices. This feature has helped us obtain detailed insights into hardware specifications and health status because with Lansweeper, we are aware of the product warranties and can schedule extensions or purchase new products. We're aware of printer status and ink levels. We're using Lansweeper as an offline database for assets that do not attach to the network, including keyboards and mice. Another important aspect is monitoring our monitors and their availability.

We've taken advantage of Lansweeper's software asset management tools to track license and usage metrics because we need to be aware of every software installed on each computer and server. We want to know if new software is installed and be able to take actions immediately.

We are using Lansweeper for controlling budgets and costs in our infrastructure. We have entered all the data from the customer side or our side inside Lansweeper. We know exactly where the assets are and can calculate costs for warranty extensions and software licenses, which helps us calculate the budget for the following year.

Lansweeper's centralized dashboards have influenced our IT department's ability to interpret network data and develop strategic plans. Lansweeper is a platform suitable not only for IT but also for security and C-level executives. We have all information collected in one central management platform. When the IT department works on an incident, the security department supervises the situation. The C-level executives retrieve reports to schedule future plans and calculate budgets for necessary infrastructure and software.

The impact of Lansweeper's reporting and alert capabilities on proactive IT monitoring and issue resolution is significant. We've integrated Lansweeper with our email server, though this feature is only available in the on-premises version. We receive alerts for printers, inks, storage devices, and laptop disks, which is really useful.

The main benefits from using Lansweeper include having multiple stakeholders sharing common information. The IT department utilizes asset information, the security department leverages security perspectives including vulnerabilities and patch information, and C-level executives can retrieve reports independently without requiring engineering support.

I'm waiting for the cloud platform to completely remove the on-premises one. They could improve the CMDB sections. Though the solution is an IT asset management tool, it would be great if they could enhance the CMDB features similar to other solutions. They should reconsider the ticketing and ITSM part, as they decided to remove this feature.

The disadvantages in comparison to other products are in the ITSM part and the CMDB.

It is somewhat complex if you use the on-premises and cloud simultaneously, but we are very close to being completely on cloud, which will make everything much easier.

I have been working with Lansweeper for almost two and a half years.

Everything is perfect regarding stability, performance, and there have been no issues with crashes or downtimes.

I find Lansweeper to be scalable.

The support I receive from Lansweeper is really great, in contrast with other companies. The solution is fine and easy to use. If you have basic knowledge, you can proceed with more than basic tasks inside the platform. With some training, you can achieve many things inside the platform.

I would evaluate the technical support of Lansweeper as a 9 or 10 out of 10.

Positive

I worked with ServiceNow, which is really great. I've worked with Certero, Atera, and Action1, which is somewhat similar.

To be honest, I don't know if it brings the return on investment to my company.

I would advise other organizations considering Lansweeper for their environment to examine other solutions such as ServiceNow. I think that ultimately they will choose Lansweeper, unless they are a very large company with substantial resources. In that case, they might opt for ServiceNow, which is possibly the best in the market. However, I believe Lansweeper is the next best option in that category.

Lansweeper is really good in terms of price. It doesn't need to be cheaper, and I don't think it's expensive. I rate Lansweeper a 9 out of 10.

We are mainly using Lansweeper to track the assets, company-provided assets such as computers, laptops, CPUs, iPads, Android phones, and all related equipment. We are also using it to automate certain tasks. For instance, if a device's warranty is about to expire, it automatically creates a report for us periodically. We are also using it to provide status updates on systems and Windows, indicating if certain machines are out of life or if Windows needs to be updated. These are the things we have automated with the tool. We are mainly using it for automation.

Lansweeper is performing exceptionally. As soon as it detects something on the network, it immediately adds it to Lansweeper. The connection between the endpoint and the server, the agent, is doing a really good job. You don't have to wait for any devices to track. You can simply go to Lansweeper and see any devices.

Lansweeper is straightforward. Before this, I never used the tool and had never heard of it, but since I started using it, within a few weeks, I had a really good grasp of it. It's easy to use and understand.

Lansweeper has made the job easier for us. That's the best benefit. You can go into as much detail as you want to, but to sum it up in a few words, the job was made easier.

I don't think there's room for improvement with Lansweeper that I can think of. You can always improve, but it depends on the case scenario. For me, it's sufficient for now. For somebody else, they might require more. If it's a larger, complex environment or organization, then they would require a more detailed report.

There is one thing that could be improved. At that time, customer support was only through opening a ticket via email or a web portal. There was no call option, but perhaps they could establish a contact center. Just so that if somebody needs urgent assistance, they can get it. I know there is an option when opening up a ticket to select it as urgent and then somebody will reach out in a couple of hours, but it would be beneficial to have somebody available over the phone for easier navigation. Through email, they send us documents to follow on our own, but never actually provide support on Teams calls where we can share our screen with the tech experts, and they can guide us where to click. That's something that could be improved.

Lansweeper is stable for us because it was hosted on our local server. Regarding the cloud version, I don't have an answer because I haven't used it yet.

The scalability of Lansweeper is good. It's easily scalable. We have about 2,000 devices. It was easy to extend the limit. We would just open up a support ticket and they would complete it within the next day. That was a good feature.

The customer support team is good. I had to contact them a couple of times only, and the experience was positive.

Positive

The initial setup for Lansweeper was pretty straightforward at the time because it was only local. The agent server had to be situated on-premises. Now, Lansweeper has moved to a cloud client. Everything sits on the Lansweeper cloud now. Nothing sits on the enterprise server. I believe the cloud is even easier than the previous version.

I have taken advantage of the software asset management tools.

The software asset management tools are beneficial. As an IT admin, you can forget what software you have in inventory or what remaining licenses you have. It was valuable to get a detailed report on the authorized software installed on end users' machines and how many licenses were remaining. If we were running out of any licenses, it would inform us if we needed to renew or add more licenses to the inventory.

We were a customer with Lansweeper through one of their resellers, and we were a third party in that relationship. We were not directly licensed through Lansweeper, but through an authorized reseller.

This review rates Lansweeper at 7 out of 10.

My use cases with Lansweeper primarily involve discovery for data center migrations. I did this when I worked for my company, where we used BMC's Discovery for asset discovery. Another customer wanted to do asset discovery without using BMC, which led to my exploration of Lansweeper.

What I appreciate best about Lansweeper is the scanning itself, as setting up scanning was relatively easy, and the reporting was comprehensive with numerous different reporting options, including a feature for creating your own reports.

Lansweeper is an easy product to use, but you need to have some experience with discovery tools, understanding networking and scanning to some degree, as along with how to set up credentials. With my ten years of BMC experience, I set it up in about an hour, and running my first scans did not take long either.

In terms of reporting, it provides many different reports, as along with the option to build your own reports, which is what I aimed to do after extracting data similar to the BMC tool by writing queries and importing data into a database.

It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intended purpose. I did not use the ITSM tools aspect, which connects to a CMDB, because that was not how I utilized the BMC tool, so I do not have an opinion on how it could be improved.

I have been using Lansweeper for a brief period with training and in my lab, but I never had the opportunity to use it on a customer site.

In terms of stability, my experience with Lansweeper is limited but was positive, as I did not encounter any problems during my month of use in a lab environment.

When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices. It also has a cloud component similar to many other scanning tools, although I did not utilize the cloud option.

I do not recall ever needing to contact Lansweeper's customer support team, as it has been about a year since I used it.

Positive

I believe Lansweeper is worth the money overall for what we wanted to use it for, as it does what it promises to do. Although it is difficult to assess its worth from a broader perspective, it ended up being more cost-effective than BMC for the license we obtained.

Regarding Lansweeper's pricing, I thought it offered better pricing compared to BMC's licensing for the company I worked with. I cannot comment on how it compares to ServiceNow or OpsRamp, as I did not deal with the licensing; they simply provided it to me for use.

I think Lansweeper is a very good tool, and I rate it 8 out of 10.

The rating of 8 is based on its ease of use, ease of installation, and positive reporting experiences. I generally focus on how I can get the data I need and extract it in the required format, which Lansweeper made fairly easy.

You can list this review as anonymous since I do not work for them anymore, and even when I did, I was not a spokesperson, so I could not really speak for them.

The use cases for Lansweeper are asset management for the discovery platform, and I used it for automated asset discovery. It detected all the network devices, and when it comes to the hardware and software parts, building the profiles and assets, including the CPU, RAM, agentless and based scanning purposes.

What I appreciate best about Lansweeper are the reporting side features. The custom reporting and pre-built custom SQL reports on the asset side are significant, along with creating dashboards. Most recently, I have used the IT service management support, CMDB integration, and service desk integration. Since I transferred to the cloud side, I have been using it for cloud and hybrid availability.

The benefits I have seen from using Lansweeper at the infrastructure level include licensing and optimization. The cost reduction and elimination of redundant tools reduced our needs. This was particularly evident in the most recent project. When it comes to decision-making, the real-time reporting and improved security were notable benefits.

With Lansweeper, some areas can be improved, such as the interfaces and legacy user interface elements. Additionally, there are scalability challenges we encounter on a daily basis, where scanning performance in large networks may experience slower scan speeds. They require careful scheduling to avoid network load. The scalability challenges of distributed environments and multi-location setups are areas that need attention.

I have been using Lansweeper intermittently for a long time, starting when I was working with Royal Commission for Jubail and Yanbu. It has been a journey because every organization has a different set of tools, which is why I was not using it on a regular basis. However, I have been using Lansweeper periodically throughout my career.

I have not personally faced many issues with Lansweeper regarding stability. However, I discovered some issues with failures or inconsistencies in scanning certain assets, particularly with non-Windows systems such as Linux and Mac. With the advent of Internet of Things, there have been some performance considerations. Some users have reported functionality issues related to update, upgrade, and patch management activities.

Throughout my career spanning the past 10 years, I have mainly referred to the active community forums. Lansweeper has a very large, fairly engaged user community. Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses. The product improvement was one of the feedbacks we received from support teams.

Positive

I have not personally used a different solution. In my previous organization, I was primarily involved with Lansweeper Cloud. The Lansweeper Cloud was connected to the scanners, and I managed the features of the cloud interface, encryption, and syncing, which was ideal for teams wanting on-premise speed but cloud convenience. I concentrated on large networks, and the Lansweeper IT agent was a lightweight agent installed on the endpoints.

The deployment of Lansweeper is not very complex. I was very much involved in the deployment side, and it was less complex compared to other deployments I have experienced.

I would definitely recommend Lansweeper to different organizations because my experience over the past seven to eight years has been very good. Despite some updates being needed, it has been in the industry for a long time. I would recommend it because I feel comfortable using its interfaces and dashboard. On a scale of 1-10, I rate Lansweeper a 7 out of 10.

I am not exactly an end user of Lansweeper, but I am supporting the end users who are our branch office.

I am an ICT advisor for this organization, where I support my branch office if they need to implement any solution.

It's used for IT Asset Management.

The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets. There are also features available for disposal. All IT lifecycle management is available in Lansweeper software.

It saves the IT person's time. We can properly manage and see everything in one dashboard. We can do proper reporting or IT assessment, so it's a very good solution for IT asset management.

In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements. They can export specific information, for example, if I want to export only hard disk information, it will export the make, model, and serial number. If you want printer information, they can export only printer details. Customized reporting has some limitations and needs improvement.

I have been using Lansweeper for three to four months because it's not primarily for me. We are implementing it for our ME. Our ME SOS India has been using it for one year already. They purchased it in 2024, in January. It has been in use for one year and four months.

Previously it was difficult because when we first implemented Lansweeper, we were not able to get admin-level guidance or documentation. We were asking for the SOP for this implementation so we could guide our branch office, but unfortunately, they were not able to provide us with that. That was the only issue. When we use it, it's user-friendly.

I will rank the scalability of Lansweeper as nine points.

Technical support for Lansweeper receives a rating of eight.

Positive

We were using ManageEngine very early on, but not now. It's difficult to compare also.

I used ManageEngine earlier, approximately five to six years ago.

They purchased licenses for around 300 to 400 users or devices.

Lansweeper has good experience, though there are some issues with exporting specific types of reports. Otherwise, both solutions are good.

I would rate this solution a nine out of ten.

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment.

The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning the devices.

We have been working with Lansweeper for about one month.

With the solution from Lansweeper, it's okay for us, however, we need to consider the cost. In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license.

Right now, we don't have any technical support from Lansweeper. We do it ourselves.

Neutral

We have used some other solutions, however, they cannot stand up for globalization. Our group spans over 20 countries worldwide, with each country using different solutions. This led us to move to Lansweeper.

It's really simple. We log the agent, set it up, and within a few minutes, the system creates and edits the website to display the data. It simplifies the entire process.

As I explained, we cannot negotiate the cost with Lansweeper, however, it's a bit higher.

We compared it with Device42 before finally choosing Lansweeper.

For internal use, we are using Lansweeper for the whole group. Lansweeper offers a full solution for IT Asset Management, and I would introduce it to my friends and community.

I'd rate the solution seven out of ten.